Hardware or software problem?

[NardVa]

I have a Moto Z3 Play (not rooted) with stock firmware. Phone started to freeze up (delayed reactions, system UI error, messages, etc). I restart the phone and it takes 25 mins for the phone to restart. I then do a factory reset, but after the reset the phone is still freezing up and taking 25 mins to restart. I then reflash the latest stock firmware for my phone via fastboot commands, but a fresh install does nothing. The phone is still freezing up and taking 25 mins to restart. Any suggestions?

Sent from my LGUS997 using XDA-Developers Legacy app

 

[sd_shadow]

I have a Moto Z3 Play (not rooted) with stock firmware. Phone started to freeze up (delayed reactions, system UI error, messages, etc). I restart the phone and it takes 25 mins for the phone to restart. I then do a factory reset, but after the reset the phone is still freezing up and taking 25 mins to restart. I then reflash the latest stock firmware for my phone via fastboot commands, but a fresh install does nothing. The phone is still freezing up and taking 25 mins to restart. Any suggestions?

Sent from my LGUS997 using XDA-Developers Legacy app

Sounds like hardware issue.
What does getvar all say?

 fastboot getvar all

Which firmware version are you flashing?
Which commands are you using?

Sent from my Moto E (4) using Tapatalk

 

[NardVa]

Sounds like hardware issue.
What does getvar all say?

 fastboot getvar all

Which firmware version are you flashing?
Which commands are you using?

Sent from my Moto E (4) using Tapatalk

Flashing firmware

XT1929-4_BECKHAM_RETUS_9.0_PPWS29.183-29-1-21_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip (latest one for my phone)

I tried flashing earlier releases of the software but they all do the same thing.

I basically just ran down the commands in the flashfile.xml file.
I didn't get any error messages.

fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash modem NON-HLOS.bin
fastboot flash fsg fsg.mbn
fastboot erase modemst1
fastboot erase modemst2
fastboot flash bluetooth BTFM.bin
fastboot flash dsp dspso.bin
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system_b system_other.img
fastboot flash vendor vendor.img_sparsechunk.0
fastboot flash vendor vendor.img_sparsechunk.1
fastboot flash oem oem.img
fastboot flash oem_b oem_other.img
fastboot erase carrier
fasboot erase userdata
fastboot erase ddr

The getvar info is below.

C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot getvar all
(bootloader) kernel: uefi
(bootloader) version-bootloader[0]: MBM-3.0-beckham_retail-d3390b3ac2-20
(bootloader) version-bootloader[1]: 0627
(bootloader) product: beckham
(bootloader) board: beckham
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: NA
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SAMSUNG DH6DMB RV=08 PV=05 FV=0000000000000005
(bootloader) ufs: N/A
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: SDM636 1.0 (2)
(bootloader) serialno: ZY225634PT
(bootloader) cid: 0x0032
(bootloader) channelid: 0x8d
(bootloader) uid: 14C22580
(bootloader) securestate: flashing_locked
(bootloader) verity-state: disabled (0)
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 351886090741478
(bootloader) meid:
(bootloader) date: 09-15-2018
(bootloader) sku: XT1929-4
(bootloader) carrier_sku: XT1929-4
(bootloader) battid: SB18C20117
(bootloader) battery-voltage: 3806
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) ro.build.fingerprint[0]: motorola/beckham/beckham:9/PPWS29.
(bootloader) ro.build.fingerprint[1]: 183-29-1-21/09dfb:user/release-key
(bootloader) ro.build.fingerprint[2]: s
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.29.491.23.beckham.re
(bootloader) ro.build.version.full[1]: tail.en.US
(bootloader) ro.build.version.qcom: LA.UM.7.2.r1-05900-sdm660.0
(bootloader) version-baseband: M636_30.77.01.101R BECKHAM_NA_CUST
(bootloader) kernel.version[0]: Linux version 4.4.153-perf-gec1a370acdbf
(bootloader) kernel.version[1]:  ([email protected]) (gcc version 4.9.
(bootloader) kernel.version[2]: x 20150123 (prerelease) (GCC) ) #1 SMP P
(bootloader) kernel.version[3]: REEMPT Sat Jun 27 03:02:22 CDT 2020
(bootloader) git:abl: MBM-3.0-beckham_retail-d3390b3ac2-200627
(bootloader) git:xbl: MBM-3.0-beckham_retail-0e3a02b40-200627
(bootloader) git:pmic: MBM-3.0-beckham_retail-0e3a02b40-200627
(bootloader) git:rpm: MBM-3.0-beckham_retail-cf74f0b-200627
(bootloader) git:tz: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:hyp: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:devcfg: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:cmnlib: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:cmnlib64: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:keymaster: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:prov: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) git:storsec: MBM-3.0-beckham_retail-96615c5a1-200627
(bootloader) frp-state: protected (77)
(bootloader) ro.carrier: retus
(bootloader) current-slot: a
(bootloader) running-bl-slot: _a/_a
(bootloader) running-boot-lun: 0
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: yes
(bootloader) slot-successful:_b: no
(bootloader) slot-unbootable:_a: no
(bootloader) slot-unbootable:_b: no
(bootloader) slot-retry-count:_a: 6
(bootloader) slot-retry-count:_b: 0
all: listed above
finished. total time: 0.610s

 

[sd_shadow]

Sounds like hardware issue.
What does getvar all say?


Flashing firmware

XT1929-4_BECKHAM_RETUS_9.0_PPWS29.183-29-1-21_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip (latest one for my phone)

I tried flashing earlier releases of the software but they all do the same thing.

I basically just ran down the commands in the flashfile.xml file.
I didn't get any error messages.




The getvar info is below.

Did you relock the bootloader?

You could try Lmsa's flash rescue option
https://forum.xda-developers.com/general/rooting-roms/guide-flashing-motorola-firmware-t4042039


Sent from my payton_sprout using XDA Labs

 

[NardVa]

After unlocking the bootloader and flashing different software versions with no luck (rule out software problem), I opened up a warranty repair with Motorola. I'm guessing the issue was hardware because they sent me a free replacement (different imei number from the phone I sent in).

Sent from my LGUS997 using XDA-Developers Legacy app