The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
Has anyone received any useful information from SamsungJohn?
- Thread starter twolostminds
- Start date
He did his job which is pr related. He came here to calm the storm that was brewing with xda members attacking the social networks for lack of support which boils down to he did nothing for us. A few brief conversations we had I don't think he knew much about development
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It's too late for Samsung... they will lose a huge amount of customers in the upcoming months...
Did you see their Q1 results? It's already happening...
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That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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I agree with badboy on this one, combination of economy and lack of phone releases caused the single quarter drop.
As for my original question, i am trying to be an optimist and am hoping to find at least a few people that SamsungJohn helped.
Probably nobody. The questions they were forcing people to ask were more like, "What is the CEO's favorite pony color?" instead of the meat people were wanting here.
Why is everyone fed up with Samsung? They've given us FroYo and amazing hardware (we were top for quite awhile), only surpassed by dual core processors...
I'm glad with the support I've received and with the devs here no one should be complaining.
I'm glad with the support I've received and with the devs here no one should be complaining.
S
Superbovine
Guest
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Samsungs problems aren't with phones right now its the other stuff like LCD tvs. Updates have nothing to do with it even Apple seems to be falling a little(with there giant line of BS) so its probably more economy based
Samsung is only required to support their product for 6 months minimum, which means they didn't even have to release Froyo in the first place. And from my understanding, Samsung isn't the only manufacturer that has problems releasing updates.
Wait. How'd we get so far off topic? I thought we were talking about SamsungJohn, not Samsung.
I'd appreciated not being lumped in as a "basher". I have a legitimate complaint about not receiving feedback and resolution to my issues.
I purchased my phone back in September, in the almost 7 months I have owned this phone some of the issues have been fixed others have been ignored.
I have sent 3 emails since September to Samsung Customer Service and Technical support, none of them were answered. I called Samsung and was promised a call back that never came. SamsungJohn comes around and asks us for a bugs/issues list. He asked me to upload mine to google docs then never addressed any of the issues. He told me he worked directly with R&D yet could provide no information on upcoming bug fixes, could not even answer questions like "is the R&D team aware of or working on xxxx bug?"
I'm not a "basher", I am asking if anyone has received any help from SamsungJohn.
S
Superbovine
Guest
EDIT: twolostminds: both of my posts were directed at overstews comment about everyone being sore, neither were directed at your post, just to be clear.
Well like I said, I personally don't feel they did anything wrong regarding the updates, it is about typical for any product support. I think somebodies HTC got a super fast update and it got everyones panties in a wad.
If anything were to dissuade me from buying another Samsung, it would be the crappy attitude of the owner community online.... but I would really have to actually read the whine threads a bit more carefully before that ever happened.
Well like I said, I personally don't feel they did anything wrong regarding the updates, it is about typical for any product support. I think somebodies HTC got a super fast update and it got everyones panties in a wad.
If anything were to dissuade me from buying another Samsung, it would be the crappy attitude of the owner community online.... but I would really have to actually read the whine threads a bit more carefully before that ever happened.
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Let me chime in here for a minute. I'm disappointed in this as well. What upset me was the fact that SamsungJohn was wanting to build an ongoing "partnership" with the people at XDA. To the best of my knowledge he is no longer around and there is no explanation as to whats going on.
I feel your frustration as I was made promises that never happened. I had received a PM from SamsungJohn asking for my contact information. I never expected to actually hear from him but I did. I was basically told that Samsung wants to help foster the development we are doing here and would like to help in any way they could. I'm sure I'm not the only one he contacted as they were reaching out to the developers in general. I was asked not to discuss the contents of the conversation so I won't. I was told that I could express Samsungs desire to make things right. I was told that if I needed anything to let him know and he would do what he could to get us what we needed in order to keep the development moving forward. I was aloud to say that much. He was supposed to contact me again to possibly set something Autism related up. I never heard back from him. I have made a few attempts to contact him and have not received anything in return.
When I spoke with him he seemed like a really nice guy and I think he really did want to help. I don't think any of this is his fault. I think the powers that be just decided to go in a different direction. I don't know anything other than what I heard directly from him. I never got the sense that he was stringing us along and I know for a fact that he was reading my blog.
My opinion is that things for whatever reason just didn't work out. I don't blame him for that it was probably completely out of his control. It would be nice to hear from someone in the "know" as to the status of the situation. I think it could have been handled better and with more transparency but it is was it is. I don't think anyone is to blame least of all SamsungJohn himself. I still hope to hear from him as I would love to partner with Samsung on some Autism related things.
I do believe that he was being straight up with us and at the end of the day things were out of his control and he has a job to do.
Hope this helps.
I feel your frustration as I was made promises that never happened. I had received a PM from SamsungJohn asking for my contact information. I never expected to actually hear from him but I did. I was basically told that Samsung wants to help foster the development we are doing here and would like to help in any way they could. I'm sure I'm not the only one he contacted as they were reaching out to the developers in general. I was asked not to discuss the contents of the conversation so I won't. I was told that I could express Samsungs desire to make things right. I was told that if I needed anything to let him know and he would do what he could to get us what we needed in order to keep the development moving forward. I was aloud to say that much. He was supposed to contact me again to possibly set something Autism related up. I never heard back from him. I have made a few attempts to contact him and have not received anything in return.
When I spoke with him he seemed like a really nice guy and I think he really did want to help. I don't think any of this is his fault. I think the powers that be just decided to go in a different direction. I don't know anything other than what I heard directly from him. I never got the sense that he was stringing us along and I know for a fact that he was reading my blog.
My opinion is that things for whatever reason just didn't work out. I don't blame him for that it was probably completely out of his control. It would be nice to hear from someone in the "know" as to the status of the situation. I think it could have been handled better and with more transparency but it is was it is. I don't think anyone is to blame least of all SamsungJohn himself. I still hope to hear from him as I would love to partner with Samsung on some Autism related things.
I do believe that he was being straight up with us and at the end of the day things were out of his control and he has a job to do.
Hope this helps.
I disagree. The economy, overall, is up from this time last year. But Samsung's profits are down 4% QOQ and 42% YOY. Apple is up, Motorola up, HTC up... Tech everywhere is up.
im with zerloq on this one. did anyone see htc's q1 profit? they tripled it from the previous. you cant blame the economy for sammy but htc have record profits.
http://htcpedia.com/news/htc-triples-q1-profits.html
Hey John, if you read this just tell Samsung not to lock down their software and I'm sure you'll have a lot of repeat customers. You can also throw in that their devs aren't worth a damn and may want to consider outsourcing some of their work to a lot of the guys on these boards.
Personally I am not only disappointed and frustrated with both SamsungJohn and Samsung, but I feel used. He asked us as a community to help by creating list of issues and concerns. Many of us created very well thought out, detailed lists that included tremendous amounts of information including methods of recreating the issues. In exchange for our help they made vague promises of helping our community. SamsungJohn & Samsung took our hard work and information and promptly ignored us. I feel used.
well... at least you know now. I didnt really know what to think of it, but was hopeful. Oh well... corporations arent human... never will be.
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