Has anyone used Samsung premium care?

[AprilAr]

I dropped my unlocked phone purchased from Samsung, it was fine luckily. I am however, sad that prior to being dropped, the screen was covered with a ton of small scratches. I've always used an Otterbox defender, which no longer has screen protection. I had a glass cover on it but it popped off when the phone dropped and was loose around the edges anyways, waste of $50.

So, I was considering adding premium care. Is it a pain to get a phone replaced when damaged?

 

[shouren04]

I have never used premium care but with any insurance coverage don't expect to get your device replaced. They will always try to repair whenever possible. They will only replace if the device is unrepaireable & even then you probably will receive a refurb except in cases where the device is brand new & refurbs are not available yet (not the case at this time for the Note 8). And this is not limited to phone, goes for most if not all electronic devices. I worked in oem depot repair services for years. That's what many people don't understand, many people think they will get a replacement/new device, real word, most likely not going to happen.

Starting a couple days ago, Samsung has contracted ubreakifix stores to help handle their repair & warranty services. Will take a while for many of the stores to get implented but when it happens if you have a local store near you service will be much quicker, i some cases same day if you have a support ticket reserved. Samsung is know for slow repair service

 

[djdunn]

In the USA Samsung's partnered with directTV (I think, maybe dishtv)to provide face to face support for premium care, if you chose to have a repair technician visit you instead of going to the store, basically the only thing they do is look at it, I think they can reflash the phone. If it's physically damaged the technician just does a data copy to a new (possibly refurbished) phone.

 

[fragg3d]

In the USA Samsung's partnered with directTV (I think, maybe dishtv)to provide face to face support for premium care, if you chose to have a repair technician visit you instead of going to the store, basically the only thing they do is look at it, I think they can reflash the phone. If it's physically damaged the technician just does a data copy to a new (possibly refurbished) phone.

You get the same exact phone as you would under Premium Care, except they ship it to the closest DISH depot instead of directly to you, then they come to your house to exchange it with their "White Glove" service... the package the DISH guy had literally had white gloves in it lol. Package also had a new USB C cable, Fast Charger, and USB OTG adapter (for using Smart Switch to transfer data to replacement phone). It took them over 9 days to coordinate an appointment that worked with my schedule, had I known that DISH only does these after 12pm, even though Premium Care said they could do it starting at 9am, I would have had them just ship it to my house. The DISH guy was pretty clueless, pretty sure they just had a presentation on how the program works and an instruction sheet, he had to call his supervisor twice. I ended up doing all the work backing up and restoring to the new device myself as I could see it taking them a lot longer todo it. Only upside to the DISH service was the free charger, usb cable and adaptor, oh and can't forget the free white gloves!