Having trouble hard reset the media pad M3

PZonda

New member
Oct 31, 2016
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Hello everyone,
I've just purchased the mediapad m3 for my mom last week Abdul have helped her setup the fingerprint reader ...but unfortunately she forgot her pin code for the lock screen. When's I tried to do an a hard reset I only a see the Erecovery mode which needs to connect to wifi for recovery. But I keep getting this packaging info error .
I thought this hard reset is just like the usual where we access the recovery menu and select factory reset there.

Thank you sincerely,
PZonda