Helium not connecting

[kudos1uk]

Has anyone tried to connect their phone to a PC for Helium?

My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.

I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.

I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.

Any ideas for this phone

 

[kudos1uk]

Has anyone tried to connect their phone to a PC for Helium?

My phone connects just fine to my windows 10 laptop and I can move files no trouble but Helium never connects to the phone.

I have tried MTP and PTP but no joy, the drivers must be OK as I see the phone in file explorer and can move files, I have tried both the chrome app and the Helium program but neither connect.

I got my SMS, call logs, apps, WiFi, WhatsApp all moved from the old phone and just want to move the app data from a couple of apps.

Any ideas for this phone

If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.

 

[aryan.ratulangie]

If anyone else gets this oddly you need to set it ti MIDI on our phones and all works fine.

Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?

Thanks in advance

 

[kudos1uk]

Tried this but still doesn't work. Reinstalled helium and adb drivers to no avail. Help please, anyone?

Thanks in advance

Use the Chrome Helium extension on your PC:
https://chrome.google.com/webstore/detail/helium-backup/gpglbgbpeobllokpmeagpoagjbfknanl

In the notification area of your phone choose Midi as the connection method.

 

[aryan.ratulangie]

Use the Chrome Helium extension on your PC:

In the notification area of your phone choose Midi as the connection method.

Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?

 

[kudos1uk]

Yep, tried that too. Still nothing. Did all of the steps on 2 seperate laptops, starting to think it must be a faulty device. Thoughts?

You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather

First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.

If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.

 

[aryan.ratulangie]

You have USB debugging checked in developer options?
And Helium app on phone running?
There is also a PC program instead of Chrome extension for Helium if you rather

Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.

First thing to check is your phone is showing up on the PC when you plug it in by USB, if it is not recognised it is probably a driver issue.
Forget Helium at first, plug in on USB and sellect transfer files from the notification area of the phone, you should then see your phones storage on the PC, this will confirm the drivers are OK, the phone is OK and a good connection.

Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.

If thats OK you should be able to run Helium on BOTH pc and phone then change the warning in the phones notification area to "MIDI" (the last choice on the list) and it should be good to go.

I've tried eerything I could think of.

- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.

Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:

 

[kudos1uk]

Yeah, I was using the desktop app at first. Tried the Chrome extension a few hours ago, still doesn't work. And yes, I've enabled USB debugging. Been on since the first time I tried to get Helium to work a few months ago.



Windows definitely recognises my phone as I can transfer files to and from it, be it PTP or file transfer mode.



I've tried eerything I could think of.

- Uninstalling both Helium and the universal adb drivers, then rebooting.
- Reinstalling both, then rebooting.
- Manually deleting both, then rebooting.

Helium works fine on my Nexus 5 though. I'm out of ideas :crying::crying::crying:

Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.

 

[aryan.ratulangie]

Sorry man I am out of ideas, I was having trouble then happened to select "midi" as the connection method and boom it all worked.

Yeah, tough luck for me I guess. Thanks anyway.

 

[karenfff]

Problem with using Helium for redmi 6

I tried everything but my computer still says it can't find the drivers.
Because of this I can't get helium working
Any idea on how to enable PTP. I have developer options on.

---------- Post added at 07:44 AM ---------- Previous post was at 07:24 AM ----------

I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option). and it work. I disconnect and tried again and it failed.
From the notification section (the menu you see when you tap and top and swipe down) I just click "android system" and keep selecting between "charging this device" and "transfer photos (PTP)". I just keep doing this and helium miraculously worked.
If you have time, can anyone shed any light into this.
I wasn't crazily constantly switching between PTP and charging. And in the debug mode it was already set to "PTP".
I'm happy I got it working but annoy I don't know how.

 

[kudos1uk]

plug in on USB and sellect transfer files from the notification area of the phone.

I had trouble getting helium to work myself. then I notice in the notification section I can select PTP (even though I already enabled it in the developers option).

Just like my instructions above lol.

 

[e3airetika]

Hello, I am using a Xiaomi RedMi note 4 with MIUI 10. I had heilum working on the phone for some time, but after restart I couldn't use it no more.
I searched a bit, but nothing seemed to work. I tried a few things along with turning USB debugging for security reasons on (hope this is not important, but i'll mention it anyway).
While I stabled across the xdadeveloper's review of this app on YpuTube, they mentioned "as long as you don't reboot", so I tried reinstalling it.
After reinstalling it I seemed to have the same issues(not recognizing the actual mode the usb is configured eg PTP, MTP), only this time when I went to the settings the phone was on MTP and after I changed it to PTP (it might have been MIDI, I am not sure) it worked. It recognized the connection to the PC and let me proceed.
Hope this helps in any way.
Note: I didn't need to reinstall anything to the PC, just having the chrome extension and the adb drivers seemed enough.

 

[DaveBG]

I managed to get it to work by revoking device access from the develpoer options and restarting all apps over again and made sure that the USB cable is in PICTURE mode. After wiggling it several times it worked on 2 phones ... yet then i had a problem with Helium unable to backup and restore all my apps only some...