hello guys, i just wanna ask how to fix my phone

[misterphig]

hello,please help me with my phone huawei g610 u20...recently i opened my games like summoners war and clash of clans..but it did not open..i had tried clearing cache,clear data,uninstalled,tried also master reset and factory reset many times but still didnt work..i also updated my google play store and play games..downloads are from play store are okay..but when i open games or apps..it still goes black and goes back to home screen..please help me...thanks in advance...

 

[washichi]

this page is for the G6-U10, its a different phone then yours.
but to fix such problems on Huawei you need to download the firmware for your phone from the huawei website (or somewhere else)
it comes in an update.zip or update.app, format your sd, place the update.zip or update.app on your sd like this:
SD:/dload/update.zip then reboot your phone, it should install the update, if not: goto settings > update > select local update.
if that doesn't work boot into recovery and select "update zip from sd"
if that doesn't work try the same steps but place your update on another location:
SD:/HwOUC/update.app .

I dont know if this works, but for many Huawei devices it works.

 

[misterphig]

this page is for the G6-U10, its a different phone then yours.
but to fix such problems on Huawei you need to download the firmware for your phone from the huawei website (or somewhere else)
it comes in an update.zip or update.app, format your sd, place the update.zip or update.app on your sd like this:
SD:/dload/update.zip then reboot your phone, it should install the update, if not: goto settings > update > select local update.
if that doesn't work boot into recovery and select "update zip from sd"
if that doesn't work try the same steps but place your update on another location:
SD:/HwOUC/update.app .

I dont know if this works, but for many Huawei devices it works.

gee thanks ill try that