Help: G4 Plus won't start after accidentally hitting "Open" on icon pack install.

[Yodhrin]

Help: G4 Plus won't start after accidentally hitting "Open" on icon pack install.

I got this phone literally yesterday, it's unrooted, worked perfectly fine until my hand slipped when installing an icon pack from the play store and I hit "Open" - the phone immediately crashed, and now will not boot. I've tried using standard power on, powering on through the recovery bootloader, and entering recovery mode through said bootloader, in every instance it displays the Motorola startup screen, plays through its sequence of animations, then as soon as the Lenovo brand icon shows on screen emits one long pulse of vibrate and then turns off again.

I can't pull the battery because I don't have the required micro-hex screwdriver. Can anyone help?

 

[strongst]

I got this phone literally yesterday, it's unrooted, worked perfectly fine until my hand slipped when installing an icon pack from the play store and I hit "Open" - the phone immediately crashed, and now will not boot. I've tried using standard power on, powering on through the recovery bootloader, and entering recovery mode through said bootloader, in every instance it displays the Motorola startup screen, plays through its sequence of animations, then as soon as the Lenovo brand icon shows on screen emits one long pulse of vibrate and then turns off again.

I can't pull the battery because I don't have the required micro-hex screwdriver. Can anyone help?

can you reboot to bootloader and start recovery? Then clear cache and see if it helps to boot your device? Or if not make a factory reset if it won't help. Maybe the icon pack screwed up something.

Report back. After that, if nothing worked, you can try this:


Is your device recognized by fastboot? If yes, try "fastboot devices" and see if it shows serial number.

Then try to flash the latest stock in the following guide rom if you have one of this devices https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138

 

[Yodhrin]

can you reboot to bootloader and start recovery? Then clear cache and see if it helps to boot your device? Or if not make a factory reset if it won't help. Maybe the icon pack screwed up something.

Report back. After that, if nothing worked, you can try this:


Is your device recognized by fastboot? If yes, try "fastboot devices" and see if it shows serial number.

Then try to flash the latest stock in the following guide rom if you have one of this devices https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138

Hi, thanks for responding. After four or five attempts to boot into recovery it succeeded; wiping the cache did nothing so I did a factory reset, which worked and now the phone will boot to the setup stage. Unfortunately now I'm getting "The device was reset. To continue, sign in with a Google Account that was previously synced on this device.", which after googling seems to be a security feature - the problem is it doesn't accept the google account credentials, every time I enter them it just cycles back to the "This device was reset..." screen again.

I know I'm not getting the details wrong since I made the account specifically for the phone and have the details written down. Any suggestions on how to proceed?

EDIT: Actually nevermind, I managed to follow along with a tutorial on how to bypass it using MotoService & ADB. Thanks again for replying.