[Help] Lumia 640 firmware versions and random restarts experience

[Puppy2016]

I experience random restarts of Lumia 640 XL LTE Dual Sim (RM-1065) model, OS build: 10.0.15063.483. Hard reset didn't help Based on other users experience the issue affects selected models/regions only both single and dual sim and both smaller and XL version.

One of the possible cause is firmware version, I have 02177.00000.15184.36002 while some other models have .36003. Currently I have three confirmations of these restarts and the .36002 version and another two confirmed ones without these restarts and the .36003 version. It looks promising but the sample is too small yet.

Could you please share your experience? I am especially looking for someone who has the .36003 firmware version and experience these random restarts.

Thanks.

 

[joshyakadamien]

I have the 640 DS XL on 36003 and i experience the restarts every now and then.
Cannot say how frequent, it did not bother me so far to a level to look in to it directly.
But i can confirm.

 

[Puppy2016]

Thanks. If you have Field Medic application installed, do you see error reports under View reports -> uploads as Kernel or Bluescreen errors number 175 or 14B ?

Did you experience these restarts before Creators Update?

 

[joshyakadamien]

sorry i don't have the app installed.