Yes, in the first month they offer return and they refund you. No option of sending it in for repair, so I turned it in by myself under warranty
Question HELP NEEDED - Dead Xiaomi 12 pro
- Thread starter mattodinaturas
- Start date
Good news, this afternoon the service center phoned me and told that the phone is ready for pickup (it passed under warranty, they are giving me back my 25 euros of "insurance" in case it wasn't under warranty). We will see tomorrow if it's a new phone or what 
Well, that's unfortunate. They sent back my original phone with a changed motherboard (IMEI was different, don't know it they changed battery)... With a lot of dust behind one camera. I refused the repair, they are going to ship it back to the service center.. another 2 weeks If not more, considering upcoming holidays in Italy. I can confirm that xiaomi assistance in Europe is really terrible
Out of two friends that sent their Xiaomi for repair, one of them never got it back and the other received it completely bent. Let's hope this time will be ok..Yep, luckily they didn't lose the phone.
I was wondering.. if they replaced the mainboard (maybe also battery, idk) are we sure that it wasn't an issue caused by xiaomieu? Because I am worried that it will be the same story again if I try to root it and flash Xiaomi eu.. even though it seems unlikely, it died several hours after flash
Then it's hardware I guess. Well, we will see next month I think.. let's hope they don't screw up another time. Thank you for your support
Just curious, any update on this? How did it turn out for you?Then it's hardware I guess. Well, we will see next month I think.. let's hope they don't screw up another time. Thank you for your support
Hi! I'm sorry, I totally forgot to update. The phone came back repaired but after a while I decided to return it to Amazon. There are numerous problems: short battery life compared to my mi10, heats up very quickly and throws overheating error every time. Also regarding 5g, it looses 5g network in idle sometimes and doesn't straight up connect to it when battery is 29% SOT or lower, unless the phone is plugged in. I've disabled 5g battery saving mode but no change..
I felt like it was a rushed phone. Adding this to the fact that stupid people (the only service center in Italy, as we were discussing in this tread sometimes ago) poked around inside the device, make the situation very questionable. Since the phone itself wasn't good (in design phase) and also it has gone through 2 times in service center in the first month, I didn't feel like keeping
Instead, I swapped battery in my mi10 and now it lasts almost double than mi 12 pro. So I'll change device later
Thank you for your help and interest in the matter!
Similar threads
Top Liked Posts
-
There are no posts matching your filters.
-
11
Hi! I'm sorry, I totally forgot to update. The phone came back repaired but after a while I decided to return it to Amazon. There are numerous problems: short battery life compared to my mi10, heats up very quickly and throws overheating error every time. Also regarding 5g, it looses 5g network in idle sometimes and doesn't straight up connect to it when battery is 29% SOT or lower, unless the phone is plugged in. I've disabled 5g battery saving mode but no change..
I felt like it was a rushed phone. Adding this to the fact that stupid people (the only service center in Italy, as we were discussing in this tread sometimes ago) poked around inside the device, make the situation very questionable. Since the phone itself wasn't good (in design phase) and also it has gone through 2 times in service center in the first month, I didn't feel like keeping
Instead, I swapped battery in my mi10 and now it lasts almost double than mi 12 pro. So I'll change device later
Thank you for your help and interest in the matter!
