Help needed, phone does not pick up cellular signal phone data. SIM card works.

[frenchiveruti]

Variant: XT1542
Thanks for stoping by, read this: https://forum.xda-developers.com/showpost.php?p=81025203&postcount=9
Hello, I'll keep it simple to make your time useful, thanks for taking a look.
I had this phone on my dad's hands for a year, I gave him an AOSPExtended ROM and it worked wonderfully for the time he used it.
Now, my sister received this same phone from my dad two days ago, as he switched to a newer phone, and she asked me to put another ROM on it.

Important to notice, both have the same carrier, "Claro".

So, I searched for one, and I found this one: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291

All good, I booted TWRP 3.3.1-0 and simply deleted all the partitions relevant using the TWRP phone GUI, that means, system data dalvik cache, media, all of it.
And then I just installed using "TWRP install" the new ROM with OpenGapps nano package, booted up, no problems so far, the ROM booted, the phone didn't explode, no biggie.
I set up the phone and ask for my sister's SIM card (this one was working fine on a Lineage OS MotoG2 7.1.2, the ROM I downloaded is also LOS 7.1.2), install it and...
No signal, nothing.
Alright, just delete dalvik, system, data, all over again and try again!
And it worked!
For a day... until the phone decided to loose signal (like, drop to 0 and disconnect from the antennas) and that was it for it, never found an antenna again.

So, I did what every sensible person would do, and I installed the RETAIL firmware for the phone, found here:
https://forum.xda-developers.com/2015-moto-g/general/index-moto-g-factory-firmware-images-t3169639
using the XT1542 section, and downloading " Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build) "

Here, important to point out that there's no "Claro" build, only retail, personal, movistar, etc.

Ok, did all the steps pointed here: forum.xda-developers.com/2015-moto-g/general/guide-fastboot-flashing-factory-t3187750

Booted the phone. Made a quick setup
And still...
No cellular phone signal.
The SIM worked fine, everything worked fine.
But, something didn't work.
What should I do?
Retry again?

 

[frenchiveruti]

I retried a stock firmware flash and still the phone refuses to pick up any signal whatsoever.
It does recognize the SIM card and even finds "carriers" if I go to the "select mobile operator" or whatever is it in english, but when I press to select one, it just says "hihi no way mamey".

 

[sd_shadow]

I retried a stock firmware flash and still the phone refuses to pick up any signal whatsoever.
It does recognize the SIM card and even finds "carriers" if I go to the "select mobile operator" or whatever is it in english, but when I press to select one, it just says "hihi no way mamey".

You have access to a working device that is same model?
Is it still on stock or custom firmware?
If it's stock what is the software channel in settings/about phone ?

Sent from my jerry_cheets using XDA Labs

 

[frenchiveruti]

You have access to a working device that is same model?
Is it still on stock or custom firmware?
If it's stock what is the software channel in settings/about phone ?

Sent from my jerry_cheets using XDA Labs

Hello Shadow,
1. Sadly this device is the only one I have, no other one of the same model available, and I find it implausible to find one without expending money.
2. I really don't know what to answer, the firmware I ran into it last time was the stock from the INDEX, specifically this one: Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build)
but later I had to come back to the LineageOS to leave the phone working again as it was before. So right now is running a custom ROM from here: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291
3. I should've taken a screen capture of this before, sorry, I don't have that information ATM.

 

[frenchiveruti]

Would you mind telling me what should I do if I had a second Moto G 2015 to use, in case I find someone with one.

 

[sd_shadow]

Hello Shadow,
1. Sadly this device is the only one I have, no other one of the same model available, and I find it implausible to find one without expending money.
2. I really don't know what to answer, the firmware I ran into it last time was the stock from the INDEX, specifically this one: Retail Latin America (1GB) - XT1542_OSPREY_RETLA_6.0_MPIS24.65-33.1-2-4_cid12 (Newer Build)
but later I had to come back to the LineageOS to leave the phone working again as it was before. So right now is running a custom ROM from here: https://forum.xda-developers.com/20...sprey-lineageos-14-1-hardened-microg-t3767291
3. I should've taken a screen capture of this before, sorry, I don't have that information ATM.

Try flashing this from stock firmware

fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn

 

[frenchiveruti]

Ok, so I basically scourged the world wide web, english and spanish.
Went through motorola US service, nice lady called Janet tried to help me, no luck.
Went through morotola Argentina Service, scoundrels wanted me to take it to some asshat from the "official service", so screw them.
I'm trying to reach firmware.center but it's been with a bad SSL certificate since this problem started (I'm lucky haha...)

So far I flashed the "modem" files from the stock firmware collections at least 10 times, cleaned the cache another 50, re-intalled both stock and modded ROM firmware and still the phone hasn't exploded, but it doesn't pick any signal.

 

[frenchiveruti]

Try flashing this from stock firmware

fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn

Hi, the previous message was written at the same time as you did, I will try flashing modem again from stock firmware and see what happens.

 

[frenchiveruti]

Ok, don't want to make the story to long.
My sister is dumb or the carriers are dumb.
My SIM card Claro carrier, works on her phone, and works on my phone.
HER SIM card, allegedly Claro, works on my phone (retail Pixel 3), and DOESN'T WORK on her's.
My bet, she doesn't even know what company she's running.

Thanks all.
The issue was somewhere else.
I didn't realize it because the SIM is a Claro SIM card, and also the App in the Android Menu states "Claro SIM", so was a hard guess.

 

[sd_shadow]

...
I'm trying to reach firmware.center but it's been with a bad SSL certificate since this problem started..
.

FOR MOTO firmware try
https://mirrors.lolinet.com/firmware/moto/osprey/

Sent from my mata using XDA Labs

 

[coldgin_]

Ok, don't want to make the story to long.
My sister is dumb or the carriers are dumb.
My SIM card Claro carrier, works on her phone, and works on my phone.
HER SIM card, allegedly Claro, works on my phone (retail Pixel 3), and DOESN'T WORK on her's.
My bet, she doesn't even know what company she's running.

Thanks all.
The issue was somewhere else.
I didn't realize it because the SIM is a Claro SIM card, and also the App in the Android Menu states "Claro SIM", so was a hard guess.

Hola French y Beruti (haha greatest nickname ever).
Let me tell you that I had a similar problem with the same phone that worked well for years with Movistar and there was no way to use a Claro sim in it (its a no carrier dependant phone, I mean a "liberado" phone.
I spent hours with the Claro customer service and they told me that they could see my phone connected to their network but I had no signal. I tried other companies' sims and all worked fine.
I reconfigured the APN several times and Claro never worked in 4G, 3G, 2G or a half G.
So ... I'm using another company in this phone right now and the Claro sim is in my main phone working as expected (also a liberado one, but Samsung).
End of the story.
So don't burn your brain trying to make it work, Claro is a lost cause for me in this phone.
Maybe your sister can migrate her number to another company and even pay less. They normally use to offer a 50% discount during at least a year if you migrate the number to another company like movistar or personal.
Hope it helps you .

Saludos!!

 

[frenchiveruti]

Hola French y Beruti (haha greatest nickname ever).
Let me tell you that I had a similar problem with the same phone that worked well for years with Movistar and there was no way to use a Claro sim in it (its a no carrier dependant phone, I mean a "liberado" phone.
I spent hours with the Claro customer service and they told me that they could see my phone connected to their network but I had no signal. I tried other companies' sims and all worked fine.
I reconfigured the APN several times and Claro never worked in 4G, 3G, 2G or a half G.
So ... I'm using another company in this phone right now and the Claro sim is in my main phone working as expected (also a liberado one, but Samsung).
End of the story.
So don't burn your brain trying to make it work, Claro is a lost cause for me in this phone.
Maybe your sister can migrate her number to another company and even pay less. They normally use to offer a 50% discount during at least a year if you migrate the number to another company like movistar or personal.
Hope it helps you .

Saludos!!

Hello!
Turns out the story was even more complicated.
It seems that the phone it's IMEI locked by the EnaCom, because the phone was bought by my mother a few years ago, then I received that phone, and I used it, then my dad, and now my sister gets it.
The first three phone numbers work fine, we don't know why, and the Claro customer service doesn't want to issue an IMEI unlock.
This phone is still kicking and working fine, but for today's companies a perfectly working phone means nothing.
To be clear.
I place my SIM in the phone, signal works.
My dad's SIM card, works too...
My mom's SIM card, also works.
My sister's? Nope. Even though she is also from Claro.

So, it's a nice paper weight.

 

[coldgin_]

Hello!
Turns out the story was even more complicated.
It seems that the phone it's IMEI locked by the EnaCom, because the phone was bought by my mother a few years ago, then I received that phone, and I used it, then my dad, and now my sister gets it.
The first three phone numbers work fine, we don't know why, and the Claro customer service doesn't want to issue an IMEI unlock.
This phone is still kicking and working fine, but for today's companies a perfectly working phone means nothing.
To be clear.
I place my SIM in the phone, signal works.
My dad's SIM card, works too...
My mom's SIM card, also works.
My sister's? Nope. Even though she is also from Claro.

So, it's a nice paper weight.

Hi, if the IMEI were blocked by Enacom you could not use any sim in that phone, not your sim, nor your father's, etc. So it's not a IMEI blocked situation in my opinion. I'm pretty sure that is a problem that Claro doesn't know how to solve, they are pretty incompetent btw, my daughter also had a similar problem with them but with an iPhone. So she migrated her number to Movistar and problem solved. Thank gosh portability exists!

I would suggest your sister to do the same, or at least say to Claro that she will migrate to another company. These words usually solves common problems magically

Saludos!