Help pleaaase

hazemnada

Member
Feb 3, 2018
47
0
0
Kindly i need a help for this, i have a KII-L21 phone model, i flashed a custom rom then wanted to go back to the stock rom, i followed a guide here that mentioned to restore from TWRP, i did so but the simm didn't want to work and i wasn't able to flash TWRP again or unlock the bootloader as the serial no. of the phone changed so it didn't match with the IMEI also the update from the settings didn't install, can some one help please to solve that issue
 

Bharath kumar 007

Senior Member
Jan 20, 2017
210
55
38
21
Kindly i need a help for this, i have a KII-L21 phone model, i flashed a custom rom then wanted to go back to the stock rom, i followed a guide here that mentioned to restore from TWRP, i did so but the simm didn't want to work and i wasn't able to flash TWRP again or unlock the bootloader as the serial no. of the phone changed so it didn't match with the IMEI also the update from the settings didn't install, can some one help please to solve that issue
R u on stock recovery...
 

hazemnada

Member
Feb 3, 2018
47
0
0
Yes i'm on stock recover.
Let me tell u exactly what happened i restored a backup that was here for my phone and i checked that the backup is for my region, when i restored it asked me for the puk code i entered it but it didn't want to accept, then i checked again the version from about the phone it was correct and it informed me from the updater that there is an update i downloaded but it told me installation failed i then tried to factory reset from both the phone and the recover it did but also everything was the same, so i tried to flash TWRP denied even tried the dload method installation failed also, at the i discovered that the bootloader is locked so i had the lock key and it told me incorect then i discovered that when connecting with ADB it gives a serial number different than mine although when i check through the phone the serial number is my old one. Now i'm stuck and don't know what to do
 

hassanjavaid8181

Senior Member
Jan 9, 2016
3,029
1,226
233
Yes i'm on stock recover.
Let me tell u exactly what happened i restored a backup that was here for my phone and i checked that the backup is for my region, when i restored it asked me for the puk code i entered it but it didn't want to accept, then i checked again the version from about the phone it was correct and it informed me from the updater that there is an update i downloaded but it told me installation failed i then tried to factory reset from both the phone and the recover it did but also everything was the same, so i tried to flash TWRP denied even tried the dload method installation failed also, at the i discovered that the bootloader is locked so i had the lock key and it told me incorect then i discovered that when connecting with ADB it gives a serial number different than mine although when i check through the phone the serial number is my old one. Now i'm stuck and don't know what to do
Which firmware number you tried via dload??