Help Please!! Unable to unlock bootloader on my Moto G4 plus .....version:NPJ25.93-14

Dibesh16 · Apr 21, 2017 at 3:34 PM

I am trying to unlock my bootloader so that I can root my phone but when I type "fastboot oem get_unlock_data" nothing is coming except this

C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.109s]
finished. total time: 0.109s

Anyone please help what to do....

echo92 · Apr 21, 2017

Have you enabled 'OEM unlock' under Settings > Developer Options? If you don't have Developer Options, head to Settings > About Phone, then scroll to your build number and tap it 7 times, then head to Settings. Developer Options should be there.

If you can, could we see the results of 'fastboot getvar all', if you're still in the bootloader please? You may wish to remove your IMEI and serial number from the output.

Dibesh16 · Apr 21, 2017

echo92 said:
Have you enabled 'OEM unlock' under Settings > Developer Options? If you don't have Developer Options, head to Settings > About Phone, then scroll to your build number and tap it 7 times, then head to Settings. Developer Options should be there.

If you can, could we see the results of 'fastboot getvar all', if you're still in the bootloader please? You may wish to remove your IMEI and serial number from the output.

echo92 · Apr 21, 2017

Thanks for the reply - you may wish to have a look at this official Motorola/Lenovo page for help: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/230/thread-id/2654/page/1 Looks like if you submit the above info along with the failed 'fastboot oem get_unlock_data', they'll attempt to generate a key for you in 48 business hours (though bear in mind that the Easter holidays may have caused a backlog). On page 235, I saw an athene device in a similar position to yours (CID is 0, though I'm confused as to why your bootloader can't see a carrier! Was this a service centre repair?)

Kali Muthu.M.G. · Feb 11, 2017 1 0 0

same as

same problem is here. Are you get your unlock code from moto?

Btrusa · May 2, 2017 at 6:39 AM

Dibesh16 said:
I am trying to unlock my bootloader so that I can root my phone but when I type "fastboot oem get_unlock_data" nothing is coming except this

C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
(bootloader) slot-count: not found
(bootloader) slot-suffixes: not found
(bootloader) slot-suffixes: not found
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.109s]
finished. total time: 0.109s

Anyone please help what to do....

You may just simply have a locked device (example carrier locked). What is your model number? (Ex. XT16XX)

Dibesh16 · May 3, 2017 at 10:09 AM

Kali Muthu.M.G. said:
same problem is here. Are you get your unlock code from moto?

nope....waiting if someone can help!!!!

Dibesh16 · May 3, 2017 at 10:25 AM

Btrusa said:
You may just simply have a locked device (example carrier locked). What is your model number? (Ex. XT16XX)

XT1643

echo92 · May 3, 2017

Dibesh16 said:
nope....waiting if someone can help!!!!

Did you post your getvar data and the OEM unlock output to that Lenovo thread I posted? All I saw from a user with the same username as yourself was a post from today asking for a solution, whereas if you'd posted the information as requested in that thread, like the other posters in the Lenovo official thread, you might have gotten an unlock code by now, or be in the queue to get one.

FIUSHerson · May 4, 2017 10 0 0

If you don't know how to unlock it, you probably shouldn't root your phone. I tried, and I messed everything up. Not worth it. #BrickedPhone #IKnowWhatIAmDoingTonight

Dibesh16 · May 4, 2017 at 10:20 AM

echo92 said:
Did you post your getvar data and the OEM unlock output to that Lenovo thread I posted? All I saw from a user with the same username as yourself was a post from today asking for a solution, whereas if you'd posted the information as requested in that thread, like the other posters in the Lenovo official thread, you might have gotten an unlock code by now, or be in the queue to get one.

Ya I did posted there....now waiting

Dibesh16 · May 4, 2017 at 10:22 AM

FIUSHerson said:
If you don't know how to unlock it, you probably shouldn't root your phone. I tried, and I messed everything up. Not worth it. #BrickedPhone #IKnowWhatIAmDoingTonight

I know how to do it ....I think there is something wrong with phone

echo92 · May 4, 2017

Dibesh16 said:
Ya I did posted there....now waiting

I had a quick look to see if your request in that thread might have been submitted, and unless I've got the wrong user, a user with the same user name as yourself has posted 'Same problem here...got any solution?' in that Motorola forum... https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/230/thread-id/2654/page/241

Which isn't very useful and will probably mean they will be waiting a long time unless they post the correct info. Like the information requested in the opening post of that Motorola thread and the information posted by users of that thread. Seems that those who posted their data have had it, from what I see, been forwarded by alpha dog (the moderator) for generating their unlock code...

In other words, that user, if they really want an unlock code, might like to post their getvar all data (without imei) and the OEM unlock code data to that thread for help, eh?

EDIT - I see you've posted the getvar and oem unlock output, hopefully they'll get back to you in the stated time. Motorola may ask you for the IMEI number but that'll be in their response when they get round to your report. Good luck!

FIUSHerson · May 4, 2017 10 0 0

Found the solution! I had to find the deep parts of the Motorola website, and downloaded the stock ROM. (Their servers are super slow though) Everything is back to normal except for the fact that I can't upgrade to Android 7.0.

echo92 · May 5, 2017

FIUSHerson said:
Found the solution! I had to find the deep parts of the Motorola website, and downloaded the stock ROM. (Their servers are super slow though) Everything is back to normal except for the fact that I can't upgrade to Android 7.0.

Nice one, i'm guessing you got the XT1625 image from https://motorola-global-portal.custhelp.com/app/standalone/bootloader/recovery-images# ? (hopefully your device is a XT 1625!)

What does your device say when it's searching for an update? Also, just to confirm, you can still make calls and your IMEI is still present?

Oh, if you desire Nougat, you may wish to look into this fastboot stock ROM (https://forum.xda-developers.com/moto-g4-plus/how-to/moto-g4-plus-xt1640-43-athene-npj25-93-t3549369) though understandable if you don't wish to flash anything right now, now you've got your device operational again

Dibesh16 · May 7, 2017 at 12:41 PM

echo92 said:
I had a quick look to see if your request in that thread might have been submitted, and unless I've got the wrong user, a user with the same user name as yourself has posted 'Same problem here...got any solution?' in that Motorola forum... https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/230/thread-id/2654/page/241

Which isn't very useful and will probably mean they will be waiting a long time unless they post the correct info. Like the information requested in the opening post of that Motorola thread and the information posted by users of that thread. Seems that those who posted their data have had it, from what I see, been forwarded by alpha dog (the moderator) for generating their unlock code...

In other words, that user, if they really want an unlock code, might like to post their getvar all data (without imei) and the OEM unlock code data to that thread for help, eh?

EDIT - I see you've posted the getvar and oem unlock output, hopefully they'll get back to you in the stated time. Motorola may ask you for the IMEI number but that'll be in their response when they get round to your report. Good luck!

I got the reply and they said my device needs servicing and asked for some info about me and which I mailed them back but its been 3 days i didn't got any response from there side.... How much time they take to reply?

echo92 · May 7, 2017 at 3:32 PM

Dibesh16 said:
I got the reply and they said my device needs servicing and asked for some info about me and which I mailed them back but its been 3 days i didn't got any response from there side.... How much time they take to reply?

Well, at least's progress... As for how much time they need, I don't know (though don't forget Saturday and Sunday are not usually business days), so you may get a response early next week, but if they don't reply in a week or so, I'd suggest replying to them via the contact email/message they sent you. I'm hoping they're consulting with engineers/service centres as to what needs to be done with your device.

suryaprakash123 · May 17, 2017 4 0 0

echo92 said:
Well, at least's progress... As for how much time they need, I don't know (though don't forget Saturday and Sunday are not usually business days), so you may get a response early next week, but if they don't reply in a week or so, I'd suggest replying to them via the contact email/message they sent you. I'm hoping they're consulting with engineers/service centres as to what needs to be done with your device.

I have a question what if I relock my device bootloader will I be able to unlock it again

echo92 · May 17, 2017 at 6:10 PM

suryaprakash123 said:
I have a question what if I relock my device bootloader will I be able to unlock it again

I've not tried this, but I recall you should be able to by using the unlock key provided to you by Motorola. I do not know if this will wipe your device again should you choose to unlock again, so ensure your data is backed up somewhere. Also, if you choose to relock (especially now we've got the latest stock ROM: https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138) don't have anything non-stock on your system, else a brick may occur (by non stock, I mean no custom recovery, no custom kernel and no system modifications, like root).

suryaprakash123 · May 17, 2017 4 0 0

echo92 said:
I've not tried this, but I recall you should be able to by using the unlock key provided to you by Motorola. I do not know if this will wipe your device again should you choose to unlock again, so ensure your data is backed up somewhere. Also, if you choose to relock (especially now we've got the latest stock ROM: https://forum.xda-developers.com/moto-g4-plus/how-to/stock-rom-npjs25-93-14-4-march-1-t3608138) don't have anything non-stock on your system, else a brick may occur (by non stock, I mean no custom recovery, no custom kernel and no system modifications, like root).

My security patch update is not on March 1 i.e latest.does it make any sense

Help Please!! Unable to unlock bootloader on my Moto G4 plus .....version:NPJ25.93-14

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