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(Help) S-pen keeps on disconnecting

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Tanha_Dil

Senior Member
Jul 29, 2013
125
27
Aurangabad
i have an samsung galaxy note 10, 1.5yr old
suddenly my s-pen got disconnected after i turned off aeroplane mode
and since then it keeps on connecting - connected and gets disconnected in 2 sec and not able to use the remote key of spen
i dont know what happend all of the sudden
tried reseting s-pen not worked also tried to connect new spen option still not working
tried hard rest phone still not working
tried solutions which was available on net to keep spen out for 2 days to drain its battery and then try
but its still the same and not working
i am able to draw and use spen for writing but not able to use the key on the spen like to take slefie or to scroll or use gesture


can anyone provide help please
 

TheNewGuy92

Member
May 4, 2021
18
5
Have you tried submitting the issue to Samsung Members app? when the issue happens again, submit an error report. They'll collect the logs necessary and try to break down what the problem is.
 

ttnduy

Member
Dec 13, 2017
14
13
i have an samsung galaxy note 10, 1.5yr old
suddenly my s-pen got disconnected after i turned off aeroplane mode
and since then it keeps on connecting - connected and gets disconnected in 2 sec and not able to use the remote key of spen
i dont know what happend all of the sudden
tried reseting s-pen not worked also tried to connect new spen option still not working
tried hard rest phone still not working
tried solutions which was available on net to keep spen out for 2 days to drain its battery and then try
but its still the same and not working
i am able to draw and use spen for writing but not able to use the key on the spen like to take slefie or to scroll or use gesture


can anyone provide help please
I also have the same problem and Samsung keep their silient after i submit the problem to them. Have you find out any solution. Mine is the Exynos.
 

blackhawk

Senior Member
Jun 23, 2020
5,228
1,507
Power management, disable all of it.
Make sure it's not a 3rd party causing it.
Clear system cache.
Clear spen data.
Try a hard reboot.
Repeat.
Play with it, if not used much spen's can "forget" and refuse to charge or even show any power level. Eventually it will behave like nothing ever happened if this is what's causing the glitch.
Spen's need wuv too... so it seems🤣
 

FernLob

Member
Mar 5, 2021
11
0
i have an samsung galaxy note 10, 1.5yr old
suddenly my s-pen got disconnected after i turned off aeroplane mode
and since then it keeps on connecting - connected and gets disconnected in 2 sec and not able to use the remote key of spen
i dont know what happend all of the sudden
tried reseting s-pen not worked also tried to connect new spen option still not working
tried hard rest phone still not working
tried solutions which was available on net to keep spen out for 2 days to drain its battery and then try
but its still the same and not working
i am able to draw and use spen for writing but not able to use the key on the spen like to take slefie or to scroll or use gesture


can anyone provide help please
Have you find out any solution? Im with the same problem
 

h2olove

Senior Member
Nov 14, 2016
75
49
taipei
Samsung Galaxy Note 10+
Install app Alliance shield x and open app set administrator + knox
=)app manager =) air command =) tab active =) open ble spen driver test ,ble spen manager test, ble spen device main controller test
Screenshot_20210905-043020_Air command.png
Screenshot_20210905-053632_Alliance Shield X.png
Screenshot_20210905-053658_Alliance Shield X.png