Help - Screen goes black after bootup.

[glennalanmurphy]

Hi Guys,


Im looking for some help on a strange issue. Ill try to provide some history.

I had a P10 plus and everything was going great then after about 6 months it would periodically just reboot as i was using it. I did think much of it as it could be an app bug. Then i was using it one day and it turned off when it rebooted the loading "hauwei" and associated boot-up animation has a purple/pink tinge to the screen. See pics attached. The phone loaded fine as normal when arriving at the home screen the again the whole display had this color tinge to it. Strangely whenever i launched any app the screen would go black. The phone would be working as i would here notifications etc and the home button would return me to the home screen but i would need to reboot. same result after reboot.

I thought i would try a factory reset to try to resolve it and now the bootup screen it the same ( pink tinge) however now it loads to a black screen. I assume it the the initial setup screen as i can here things happening when i touch the screen but cant see.

The fact i see the loading screen and the screen its responsive make me think it it not a screen issue. Also it is strange the device loaded but only went black when launching an app. Also device appears to be working behind the black screen as I can here volume up/down tone and notifications etc.

Could this be a motherboard issue?

Thanks

 

[glennalanmurphy]

Hi Guys,


Im looking for some help on a strange issue. Ill try to provide some history.

I had a P10 plus and everything was going great then after about 6 months it would periodically just reboot as i was using it. I did think much of it as it could be an app bug. Then i was using it one day and it turned off when it rebooted the loading "hauwei" and associated boot-up animation has a purple/pink tinge to the screen. See pics attached. The phone loaded fine as normal when arriving at the home screen the again the whole display had this color tinge to it. Strangely whenever i launched any app the screen would go black. The phone would be working as i would here notifications etc and the home button would return me to the home screen but i would need to reboot. same result after reboot.

I thought i would try a factory reset to try to resolve it and now the bootup screen it the same ( pink tinge) however now it loads to a black screen. I assume it the the initial setup screen as i can here things happening when i touch the screen but cant see.

The fact i see the loading screen and the screen its responsive make me think it it not a screen issue. Also it is strange the device loaded but only went black when launching an app. Also device appears to be working behind the black screen as I can here volume up/down tone and notifications etc.

Could this be a motherboard issue?

Thanks

After doing some digging it seems i can't upload images as i am new. Whilst i understand this is to stop people just leeching i also disagree with it in situations that a user could have found a potential issue that could be affecting a lot of other. By not allowing to upload images of what they have experienced other cant be sure it is the same issue. If anything it just encourages people to go and make posts about arbitrary topics to increase their post count. More than likely if wont be helpful. Any how i appreciate communities like this so ill persevere and hopefully get my images uploaded sometime soon.

Thanks