[Help Thread][Moto E4] Ask Any Question, Noob Friendly (2017)

Oct 24, 2018
13
2
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Is my phone bricked and can it be unbicked

I feel so stupid
So long story short, I tryed installing a custom rom on my moto e4 xt1768, then went back to a stock rom, after a software update came my phone bricked. It won't even go into fastboot. I thought the battery was dead but I got a new batery and still won't do anything.

Is my phone bricked and is there anything I can do about it. If you need any other info, I am happy to give it to you

Thanks Ace : )
 
Last edited:

DB126

Senior Member
Oct 15, 2013
15,236
9,949
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I feel so stupid
So long story short, I tryed installing a custom rom on my moto e4 xt1768, then went back to a stock rom, after a software update came my phone bricked. It won't even go into fastboot. I thought the battery was dead but I got a new batery and still won't do anything.

Is my phone bricked and is there anything I can do about it. If you need any other info, I am happy to give it to you

Thanks Ace : )
Take it to where purchased and explain it died following a routine OTA update (don't volunteer you unlocked, rooted and attempted to install a custom ROM). Might score a warranty exchange. Otherwise sell it for parts.
 
Oct 24, 2018
13
2
0
Take it to where purchased and explain it died following a routine OTA update (don't volunteer you unlocked, rooted and attempted to install a custom ROM). Might score a warranty exchange. Otherwise sell it for parts.
I already tried. I got it from us cellular and they some how figured out that I did that and can't do anything. I am assuming theirs nothing that can be done. One idea I had was buying a logic board on eBay for the moto e4. Would that fix it or not
 

KevMetal

Senior Member
Nov 11, 2016
1,570
591
0
I already tried. I got it from us cellular and they some how figured out that I did that and can't do anything. I am assuming theirs nothing that can be done. One idea I had was buying a logic board on eBay for the moto e4. Would that fix it or not
You don't really explain anything that allows anyone to help you :

_was it on stock or not ? that isn't very clear
_which update ?
_before it died had you unlocked the bootloader & enabled adb and authorizd your pc AGAIN if you went from root to stock
_have you even tried the basic of installing official drivers on your pc and plugging it in to see if it charges
_if you plug it into pc and the pc tries to install drivers what does your pc say

Or literally ..the screen is black and the pc doesn't recognize it when you plug it in and it doesn't charge

In your situation there are no quick fixes anyone can give you

Start downloading official Qualcomm drivers (FOR YOUR CHIP )
start downloading official rom
Start dowmloading qfil
Start downloading official moto drivers
Install adb & fastboot
google & read everything you find about
"Test point" "qfil" "driver9008"

_Install QFIL FLASH TOOL
_Take out battery
_hold volume up in all the time
_plug in usb cord
_see if a driver installs
_put battery back in

https://androidmtk.com/use-qualcomm-flash-image-loader-qfil

If you have tried this and the computer recognises phone & install driver then it's obvious you can save your device ..post the outcome here with screenshots and what you did exactly

If that doesn't work you will have to create a "short" on your board using test point method then recover from Qcomm device 9008 driver ..watch video on youtube ..

If you are too lazy buy a new phone :good:

---------- Post added at 08:49 AM ---------- Previous post was at 08:26 AM ----------

You don't really explain anything that allows anyone to help you :

_was it on stock or not ? that isn't very clear
_which update ?
_before it died had you unlocked the bootloader & enabled adb and authorizd your pc AGAIN if you went from root to stock
_have you even tried the basic of installing official drivers on your pc and plugging it in to see if it charges
_if you plug it into pc and the pc tries to install drivers what does your pc say

Or literally ..the screen is black and the pc doesn't recognize it when you plug it in and it doesn't charge

In your situation there are no quick fixes anyone can give you

Start downloading official Qualcomm drivers (FOR YOUR CHIP )
start downloading official rom
Start dowmloading qfil
Start downloading official moto drivers
Install adb & fastboot
google & read everything you find about
"Test point" "qfil" "driver9008"

_Install QFIL FLASH TOOL
_Take out battery
_hold volume up in all the time
_plug in usb cord
_see if a driver installs
_put battery back in

https://androidmtk.com/use-qualcomm-flash-image-loader-qfil

If you have tried this and the computer recognises phone & install driver then it's obvious you can save your device ..post the outcome here with screenshots and what you did exactly

If that doesn't work you will have to create a "short" on your board using test point method then recover from Qcomm device 9008 driver ..watch video on youtube ..

If you are too lazy buy a new phone :good:
Try to use the boot from sd option too like this guy says helped his xt1766

_______XT1766 hardbrick stuck in 9008 mode would normally require a blankflash. However, as is common in most Motorola models there is a boot from SD option that is automatically defaulted to in the case that the bootloader has been deleted or damaged. To use this boot from SD option you simply extract the bootloader to a blank sd card and insert it into the phone then reboot

___Here is a bootloader provided to me (Untested)
mediafire.com/file/t2su47wbd3dizue/XT1766-BOOTLOADER.img/file
 
Oct 24, 2018
13
2
0
You don't really explain anything that allows anyone to help you :

_was it on stock or not ? that isn't very clear
_which update ?
_before it died had you unlocked the bootloader & enabled adb and authorizd your pc AGAIN if you went from root to stock
_have you even tried the basic of installing official drivers on your pc and plugging it in to see if it charges
_if you plug it into pc and the pc tries to install drivers what does your pc say

Or literally ..the screen is black and the pc doesn't recognize it when you plug it in and it doesn't charge

In your situation there are no quick fixes anyone can give you

Start downloading official Qualcomm drivers (FOR YOUR CHIP )
start downloading official rom
Start dowmloading qfil
Start downloading official moto drivers
Install adb & fastboot
google & read everything you find about
"Test point" "qfil" "driver9008"

_Install QFIL FLASH TOOL
_Take out battery
_hold volume up in all the time
_plug in usb cord
_see if a driver installs
_put battery back in

https://androidmtk.com/use-qualcomm-flash-image-loader-qfil

If you have tried this and the computer recognises phone & install driver then it's obvious you can save your device ..post the outcome here with screenshots and what you did exactly

If that doesn't work you will have to create a "short" on your board using test point method then recover from Qcomm device 9008 driver ..watch video on youtube ..

If you are too lazy buy a new phone :good:

---------- Post added at 08:49 AM ---------- Previous post was at 08:26 AM ----------



Try to use the boot from sd option too like this guy says helped his xt1766

_______XT1766 hardbrick stuck in 9008 mode would normally require a blankflash. However, as is common in most Motorola models there is a boot from SD option that is automatically defaulted to in the case that the bootloader has been deleted or damaged. To use this boot from SD option you simply extract the bootloader to a blank sd card and insert it into the phone then reboot

___Here is a bootloader provided to me (Untested)
mediafire.com/file/t2su47wbd3dizue/XT1766-BOOTLOADER.img/file
Sorry for not being clear. to answer your questions
My phone was on stock
I didn't see what update it was before my device died but I'm almost sure it was the most recent update
The bootloader was unlocked

I followed your instructions
I downloaded the qualcom usb drivers and the qfil tool. I took the battery out. I held volume up and plugged the device into the computer. My computer detected it and qfil showed me this.

https://photos.app.goo.gl/WwJbd9rh1wmhaHjp9


and I have downloaded the stock rom from https://firmware.center/firmware/

I'm not sure what the next step is. But this has me hopeful that it's not lost.

btw thank you sooooo much for your help and sorry for not being clear
(also I tried the sd card method before you replied and that didn't work just so you know)
 
Last edited:

KevMetal

Senior Member
Nov 11, 2016
1,570
591
0
Sorry for not being clear. to answer your questions
My phone was on stock
I didn't see what update it was before my device died but I'm almost sure it was the most recent update
The bootloader was unlocked

I followed your instructions
I downloaded the qualcom usb drivers and the qfil tool. I took the battery out. I held volume up and plugged the device into the computer. My computer detected it and qfil showed me this.

https://photos.app.goo.gl/WwJbd9rh1wmhaHjp9


and I have downloaded the stock rom from https://firmware.center/firmware/

I'm not sure what the next step is. But this has me hopeful that it's not lost.

btw thank you sooooo much for your help and sorry for not being clear
(also I tried the sd card method before you replied and that didn't work just so you know)
Yes ,from the photo your device is recoverable with rdslite or qfil

You need the "blank flash" file for your device in .mbn format
 

KevMetal

Senior Member
Nov 11, 2016
1,570
591
0
is there an easy place to get blank flashes or is that hard/impossible to find
One day on google ought to do it ..sorry bro ..i am using a Nexus 5 right now and gave my moto e4 ( mtk) to my daughter so i don't have those files on my pc .......so not impossible but might be hard ...try to ask around in dedicated Qcom E4 threads around here ...have you tried with rsdlite and stock roms for Qcom devices floating around ?

---------- Post added at 04:17 PM ---------- Previous post was at 04:05 PM ----------

Try this __

https://app.box.com/s/not42l6ho3ppb3c25menkgm8t2pvdb9u
 

Bailey36375

Senior Member
Mar 29, 2016
58
4
0
I've been working to figure this data issue radio off after update and I've came to the conclusion that it is not the radio off but airplane mode on all signs point to that I first noticed after clean flash and going thru the set up that power button menu shows air plain mode on and when you cut it off it just turns Grey not sure if any one knows how to fix I've tryed set editing but no luck any thought would be great still have a reword for a fix thanks
 

DB126

Senior Member
Oct 15, 2013
15,236
9,949
253
I've been working to figure this data issue radio off after update and I've came to the conclusion that it is not the radio off but airplane mode on all signs point to that I first noticed after clean flash and going thru the set up that power button menu shows air plain mode on and when you cut it off it just turns Grey not sure if any one knows how to fix I've tryed set editing but no luck any thought would be great still have a reword for a fix thanks
Airplane mode indicator is likely a symptom of the underlying problem vs root cause. Mucking with a settings editor will get you nowhere.

---------- Post added at 12:36 PM ---------- Previous post was at 12:12 PM ----------

is there an easy place to get blank flashes or is that hard/impossible to find
Recalling actions recommended in this post. Effort required to recover a E4 in this state is huge with uncertain outcomes. Has nothing to do with being "lazy" unless you're a hard core geek with no life.
 

Woods428

New member
Dec 5, 2018
3
0
0
I have a prepaid us cellular prepaid Moto e4 xt1768. My backup files were deleted accidently and I have installed several custom roms in search of one that worked. In all the chaos I did something wrong and my sim card cannot be detected. No wit if, bluetooth' data, or calls. Airplane mode is off and I've tried what feels like everything. I cannot find a stock from that will successfully flash, nor install through fastboot. I've been trying for days and im on my wits end. Thank you.
 

Rafasama

Senior Member
Feb 13, 2017
50
1
0
Hey peoples. Accidentally i wiped my system. I have a backup in pc. I dont have sd card right now. How can i put the backup wich is in pc back to TWRP backup folder in order to restore ?
 

KevMetal

Senior Member
Nov 11, 2016
1,570
591
0
I'm using magisk manager showing that BusyBox is not installed correctly I am using the pro version of Root checker root is installed correctly BusyBox binary file was not found in the system
try a clean install of busybox FROM INSIDE magisk using the download section ..you might have to flash loop around fix first ...