[Help Thread][Unihertz Atom] Ask Any Question, Noob Friendly (2018)

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sd_shadow

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  • Sep 21, 2011
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    Unihertz Atom



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    sd_shadow

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  • Sep 21, 2011
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    Update to Android 9.0 is now available!

    Posted by Unihertz
    Aug 8, 2019

    View on Kickstarter
    Dear All,

    We are glad to announce the important new update for Atom is now available!

    Now you can update your Atom from Android 8.1 to Android 9.0!

    Due to the difference between Android O and Android P, the new update is little big, so please make sure your Atom has enough battery and has stable network connection before your updating.

    Also to avoid any data lost during the update, please backup your important data before updating!

    To reduce the loading of the OTA server, we will release the update in batches. So if your device could not detect the update, don’t worry, please just wait for several days and try again. Sorry for the inconvenience and thanks for your understanding.

    If there is any problem during the update, you can try to redo the update again or contact us via [email protected], we are always happy to offer help.


    You can upgrade your Atom by “Settings->About phone->Wireless Update”

    Please find the detail update information below:

    Version: Unihertz_Atom_20190808

    1. Upgrade to Android 9.0

    2. Update latest Google security patches

    3. Optimize the audio effect.


    As you may know, our new campaign- Titan is still alive now, you can back us and get the great discount if you like it.

    https://www.kickstarter.com/projects/jellyphone/titan-unihertz-rugged-qwerty-smartphone

    And there is also good news for those who are waiting for next “small things”, the new product is in designing now, please just be little more patience!

    Stay tuned!
     
    Mar 2, 2018
    37
    4
    Well, looks like having TWRP+root breaks the update...

    Just tried, now I'm looking at a brick. It got as far as uncompressing the update files, then the device shut off and didn't come back up. Recovery mode (Volume up +power) doesn't do anything anymore either, unless there's a different key combination for this device.

    Is there any other way to get an ADB shell / power this thing up?

    Current symptoms: Charge light comes on if I plug it in; Volume Up + Power does nothing, except that after about the 30 seconds the light briefly turns off and back on. Otherwise I haven't been able to provoke any kind of change.

    SOLVED: I discovered that a Mediatek VCOM port is briefly shown in Device Manager when I plug the device in to my PC, so I followed Unihertz's flashing procedure using the SP-Multiflash tool. Luckily that worked :)

    Cheers,
    R
     
    Last edited:
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    Noel97

    Senior Member
    May 13, 2018
    102
    8
    20
    France
    Hey,
    So I wanted to flash TWRP in sp flash tool but I accidently tick the "format whole flash except bootloader" in format tab and now my phone is dead. By dead, I mean :

    - No charging animation, not able to charge
    - Not able to power on
    - Deleted recovery and fastboot mode, not able to enter.

    Also, my phone is recognized by pc and I can successfully flash roms but my phone is still dead?

    But I notice a thing : When I flash a rom (stock rom) and it succeed, my screen illuminate and i have vibration when holding to power button but 2sec later, black screen appear again.

    Any help will be appreciated
     

    sdfmrt

    New member
    Dec 24, 2009
    1
    0
    Unihertz Atom; "Unactive" problem written in red on Android 8.1 screen

    Unihertz Atom; There is a red "Unactive" problem on the Android 8.1 screen. I installed Android 9.0. He also writes red "TEE: unactive (chinese) and Google: unactive (chinese) on the screen. The fingerprint scanner does not work.Unihertz service is hiding something .Firmware is publishing missing files.Do not throw format when installing firmware. This problem occurs.Please let someone who owns Unihertz Atom not have this problem issue a rum backup and solve this problem. Help.Release the backup rum and get rid of the unihertz service. Many people will have this problem. Help.Thank you.
     

    J-Kos

    Member
    May 18, 2017
    19
    2
    Hello there, I wanted to ask you guys, whether there is any attemp to port LineageOS or just any Google-free ROM for Unihertz Atom? And if not, is it possible to erase everything that has anything in common with Google after having the phone rooted?

    Thanks.
     

    hayestak

    New member
    Feb 23, 2019
    2
    0
    I have a working rooted atom running magisk (v8 android) and am debating on the android v9 update.
    did your rooted atom brick after the most recent update and if so, were you able to successfully re-root the atom on the v9 update?

    Well, looks like having TWRP+root breaks the update...

    Just tried, now I'm looking at a brick. It got as far as uncompressing the update files, then the device shut off and didn't come back up. Recovery mode (Volume up +power) doesn't do anything anymore either, unless there's a different key combination for this device.

    Is there any other way to get an ADB shell / power this thing up?

    Current symptoms: Charge light comes on if I plug it in; Volume Up + Power does nothing, except that after about the 30 seconds the light briefly turns off and back on. Otherwise I haven't been able to provoke any kind of change.

    SOLVED: I discovered that a Mediatek VCOM port is briefly shown in Device Manager when I plug the device in to my PC, so I followed Unihertz's flashing procedure using the SP-Multiflash tool. Luckily that worked :)

    Cheers,
    R
     

    selberherr

    Senior Member
    Jan 1, 2005
    69
    9
    65
    Tulln
    Unihertz Atom; There is a red "Unactive" problem on the Android 8.1 screen. I installed Android 9.0. He also writes red "TEE: unactive (chinese) and Google: unactive (chinese) on the screen. The fingerprint scanner does not work.Unihertz service is hiding something .Firmware is publishing missing files.Do not throw format when installing firmware. This problem occurs.Please let someone who owns Unihertz Atom not have this problem issue a rum backup and solve this problem. Help.Release the backup rum and get rid of the unihertz service. Many people will have this problem. Help.Thank you.

    I have exactly the same problem. Has a solution been found by now?
     

    bitnerd

    Senior Member
    Dec 11, 2010
    196
    27
    Once you updated to Android 9 were you able to reinstall TWRP and root the device again?


    Well, looks like having TWRP+root breaks the update...

    Just tried, now I'm looking at a brick. It got as far as uncompressing the update files, then the device shut off and didn't come back up. Recovery mode (Volume up +power) doesn't do anything anymore either, unless there's a different key combination for this device.

    Is there any other way to get an ADB shell / power this thing up?

    Current symptoms: Charge light comes on if I plug it in; Volume Up + Power does nothing, except that after about the 30 seconds the light briefly turns off and back on. Otherwise I haven't been able to provoke any kind of change.

    SOLVED: I discovered that a Mediatek VCOM port is briefly shown in Device Manager when I plug the device in to my PC, so I followed Unihertz's flashing procedure using the SP-Multiflash tool. Luckily that worked :)

    Cheers,
    R
     
    Mar 2, 2018
    37
    4
    Yes I was able to re-root, but it wasn't smooth. I didn't bother with TWRP this time around.

    The latest issue is that Unihertz seems to have pushed another update (Unihertz_Atom_20190826_20190826-1648). That one just completely replaced and removed the rooted bootloader. I then used fastboot to unlock and reflash only the bootloader image that I'd previously patched with Magisk. The flash worked, but of course unlocking the bootloader factory-resets the device. After I had restored phone from a backup, I ran into a very weird problem:
    Magisk Manager would never start and neither would ANY OTHER APP. So the phone would boot successfully but basically be unusable.

    I think there was a Magisk update at some point in the last month or two which may have broken compatibility with something that I already had installed somewhere. So, solution was to start fresh.

    Just today I solved the problem thus:

    - Factory reset - don't restore from backup yet. Ensures it's just a clean device
    - Install latest Magisk Manager 7.3.2
    - Re-patch a fresh boot_verified.img (I think I used the one from the previous system update / Unihertz website) - it patches with Magisk 19.3 - NOT the beta
    - Unlock bootloader with fastboot
    - Flash magisk_patched.img with fastboot
    - Re-lock bootloader (i.e factory reset again) with fastboot
    - Restore from backup.

    So far everything seems to work, but it took me several tries.

    Good luck,
    Rafael
     
    Last edited:

    bitnerd

    Senior Member
    Dec 11, 2010
    196
    27
    Huh.... thanks for update. Sounds like a pain but good to hear that it can be done. I think I may wait and try it when I have a bunch of free time on my hands

    I haven't looked but if we can download the update package and find the latest bootloader then we should be able to patch that with magisk.
     

    patientx

    Member
    Oct 25, 2008
    40
    3
    Installed a game from google play store, (sent it from pc web page to install on the phone) but it never finished installing and kept downloading "additional data" for the game. Additional data would be logical if the base apk installed but it wasn't listed in the apps or even with titanium etc. Rebooted the phone and voila!

    it is now stuck at "Android is starting. Starting apps..."

    I cleared dalvik and cache from recovery even deleted a few recent apps from data/apps and data/data (same named) the app count in the beginning is reduced but the device is still stuck there. The game I was installing is nowhere to be seen. I have twrp on the device and it is working. Is there any other way I can find the culprit for this problem ?

    edit : JUST remembered I uninstalled "google" app since I was using another launcher , could it be the problem ? How can I fix it ?
     
    Last edited:

    J-Kos

    Member
    May 18, 2017
    19
    2
    Hey there, does anybody know the differences between droidzer1's modded TWRP and this test release by the TWRP Builder Project asside from the TWRP version?

    And also, has anybody successfully gotten rid of all Google components and installed microG? Whenever I try to write/delete anything in the /system partition, I get an error about the file system being read-only. I am also not able to remount the partition as rw. Do you guys experience the same thing?
     
    Last edited:

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    • 5
      This thread has been created
      for
      Questions & Answers/Troubleshooting

      Specific to

      Unihertz Atom



      Please feel free to share issues, questions and offer help. Noob questions are welcomed.


      It is always best to use the Thanks button , in lieu of simply posting "Thank you".

      attachment.php

      Please keep discussion focused, on questions pertaining to this Device
      attachment.php
      List of supporters
      ...​
      ...​
      ...​
      ...​

      To those seeking help: Please don't bombard the supporters with PMs asking for help. Instead, ask your question here in the thread so others can benefit from the solution to your problem as well. If you want to be sure someone particular gets notified of your question, put his / her username directly after an @.​
      If you have ROM related questions, post in the relevant ROM Q&A thread (if there is one) or directly in the ROM development thread. Thank you!​
      Supporters: If you want to be put on or off the list, just make a request here in the thread!​
      Before posting anything, I strongly advise you to read

      Please look for a similar thread when visiting another device forum.
      If you would like to create a [Help Thread] please Click Here.

      4
      How I rooted & Updated all at once without custom recovery, ADB or Fastboot

      How to ROOT, Update to latest Unihertz ROM without Custom recovery or ADB or Fastboot.
      I got the Unihertz Atom "How to Flash a ROM" manual and latest ROM here: https://drive.google.com/drive/folders/1RYcxHLfp3huxY79C3fAGtoe-hnLVdWpX
      and downloaded the MTK drivers (already had them but reinstalled anyway) . Backup your Apps and data any way you can before starting unless your phone is just new. I'm not responsible if you brick your phone but this worked for me and was a quick and easy way to update to Unihertz's latest ROM which has some important updates and fixes.
      - The "how to flash a ROM" has links for the drivers.
      - Turn on developer options (click build number 7 or more times)
      - Turn on OEM unlock
      - Forget using the flash tool they mention and get SP Flash tool latest 5.1828 version.
      - Open the ROM zip file you downloaded and unzip to a folder then copy the boot-verified.img file to your Atom.
      - Install latest Magisk. Turn on Wifi.
      - Start Magisk and click Install then find the boot image (rename it boot.img from the boot-verified.img) just to make sure Magisk sees it.
      - After clicking install then click patch boot image.
      - After it is done copy the patched_boot.img back to your PC and rename it boot-verified.img and copy that back into the unzipped ROM folder of the latest ROM update (currently 11-30-2018).
      - Start SP Flash tool - load the scatter file from that unzipped ROM.
      - Turn off your Atom and hook it up to the USB on your computer.
      - Make sure the 'Connection' setting in SP Flash tool is set to 'Battery installed' or Auto.
      - When ready click on the SP Flash tool "Download" button on the main page then push the power button briefly on you Atom but not long enough to turn it on. The download should start and when finished SP tool will show a big check mark and 'Done' - then disconnect the USB cable.
      - Turn on your phone and you will have the new setup screen where you will need to do the usual setup stuff.
      - Install latest Magisk manager App
      - Start Magisk Manager and you will see Magisk is already installed and you will have ROOT.
      - I suggest installing ROM Toolbox by J Rummy and freezing any Apps you don't like :cool:
      3
      TWRP for Atom

      I have patched TWRP now to work on the Atom on the Oreo 8.1 version dated 11-30-2018. I'll upload it shortly. I installed TWRP by using SP Flash tool and also installed the patched Magisk boot and the stock preloader. Use the scatter file from the 11-30-2018 ROM I mention above - this one:
      11-30-2018 latest ROM

      A couple notes on SP Flash tool - my Avast antivirus doesn't see a problem with it but Virustotal.com will say it has trojans. Since I'm not sure I only use it when I have Shadow Defender enabled on my PC (freezes everything in your system so no changes are made permanent) and then I disable antivirus. Upon reboot everything is back to the way it was before you enabled Shadow Defender.

      Download the TWRP I modified for the Atom here:
      Link no longer valid - see the link in post #70 below.

      ---------- Post added at 08:55 PM ---------- Previous post was at 08:22 PM ----------

      [/COLOR]I'm noting one issue with TWRP recovery. Don't use any apps the have a "reboot to recovery" option - not even TWRP which has reboot to recovery option or it will just power off and you won't be able to start it up again without reflashing the recovery, boot and preloader. However if you just use the Volume UP and Power buttons to get into recovery from a powered off state it works fine. So always power down then use Volume UP and Power held down until you see the first Unihertz screen and then release both buttons and it will boot into TWRP.
      2
      Hi,
      I just received my ATOM via KickStarter!
      It's done very well, comfortably fit in my hands. If I could make it rooted, I would play more..
      2
      After a little over a year of use, the Atom just all of a sudden froze and turned off. Whether it turned off because I started pushing the power button due to freeze or all by itself, no idea.
      It has not turned back on since then :(.
      This occured right after a phonecall, while checking system messages from the main screen (i.e. to see why the phone beeped during the call).
      Now that I've thought about it, there was one odd thing I think I noticed: I had received an SMS (from a person I know) during the call and after the brief message there were a bunch of emoji at the end of the message. This kind of struck me as odd, because I did not recall seeing such an emoji collection in the mainscreen message area before and also this person practically never uses emojis like that.
      So, did displaying the message trigger something odd? Who can say...

      Anyway, after some tries and retries at pushing button combinations and charging overnight I have since been trying to fix this device by flashing it. And nothing helps. I have experience of flashing devices, but not of flashing a MediaTek phone and it all seems really messy :(. I got the official ROM from Unihertz and there was also supposed to be an official flash tool, but that flash tool seems to be only downloadable from Baidu (or somesuch) and I cannot access it. I have downloaded multiple versions of the flash tool and tried them, but aside from the ones which claim to be too old to support the firmware version, I always get stuck in the same step: DA 100%, red bar. And then nothing :(.

      When I attach the device I get a "MediaTek USB Port" (currently COM12... I think it was, like COM3, originally...). I've tried various versions of the driver too. When the DA 100% red bar has been done, that device "sticks" in the device manager and no longer disconnects, but nothing like a flashing operation still happens. If I then deattach the device, it is no longer recognized by the computer at all. On Windows it just says "Device descriptor request failed". On Linux (I also tried with Linux and get exactly to the same stage as I do on Windows) dmesg shows a similar conclusion: The device is sufficiently offline to not be able to communicate even the "basics" of USB signaling? That can be cured by long pressing the powerbutton, after which I again get successfully to the DA 100% stage. As if that helped :mad:.

      In desperation, I've tried opening the device up and removing the battery. I also tried connecting testpads on the mother board to ground as suggested in a Youtube video. Nothing has helped in any way: this thing still behaves exactly the same as it did when I realized I have to start troubleshooting it.

      The worst thing is that this is right about the only phone I own to which nothing has been done as far as customizations go (the point kind of was to get an easy to carry phone I would not mess up). I bought it for four things: Calls, SMS, Signal, Spotify. No rooting, no other apps installed. Nothing :(. It never even got wet or thrown about, I only bought it because it was small and had a headphone jack, not because it was "rugged". And now this mess :crying:.

      Does anyone here have any idea what I could do now? Please tell me if you though of a possible solution while reading this. I have already posted in Unihertz's own forums and emailed them, but I don't know whether they watch the forums or respond to emails, so I figured I'd try here too.

      UPDATE: Unihertz replied to my email very soon after I sent it! And when I requested the flash tool they replied to that within just a couple of hours!! :good: I now have the official flash tool version. Unfortunately it behaves exactly the same as the later versions of the flash tool, so I have still not been able to resume from the DA 100% stage :(.

      I know this is way late to respond but in case you still have your DA Atom sitting around I've got a suggestion. Most likely you were hit by malware in an multimedia message. The trick using SP Flash tool in this sort of case usually involves careful timing of plugging in the phone to your computer. l've brought back apparently dead Unihertz Jelly Pro models this way and no reason it won't work for the Atom or nearly any MediaTek based phones. If your battery is run all the way down you may be able to do this even without the timing being exact. You just start SP Flashtool and have it ready to start a flash then click start and then plug in your phone if the battery is dead it should work. If not it is a matter of plugging in the phone in the middle of a reboot or after holding down the power button for around 30 seconds and then plug into the computer. Keep trying different times to plug in once you have requested SP Flashtool to start a flash. Good luck
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