Question Hinge Dead Pixel / How to claim a warranty in United States

[onrbttl]

Hello guys,
I've been using mix fold 2 for a month in United States. Bought it from Offer Up brand new. Today there is a big dead pixel and a white line appeared on the hinge. Also right by the dead pixel home button getting touches by itself randomly.
My question is does anybody know how to claim a warranty in English with Xiaomi. Does anybody have any experience with that since this is only a China phone?
Attached the photos of the dead pixel and the line.

 

[OrionBG]

Why don't you try the seller that you bought it from?
They usually offer at least 1 year of warranty...
Their English might be a tad better...

 

[onrbttl]

Why don't you try the seller that you bought it from?
They usually offer at least 1 year of warranty...
Their English might be a tad better...

Bought it from Offerup. Already contacted the seller. He is just a person who bought only one item from China and sold it here in US. He is not a reseller. So I need to deal with Xiaomi directly. Tried their website to open warranty claim but no luck so far.

 

[dallas1164]

Bought it from Offerup. Already contacted the seller. He is just a person who bought only one item from China and sold it here in US. He is not a reseller. So I need to deal with Xiaomi directly. Tried their website to open warranty claim but no luck so far.

Any luck with this. I have a dead spot on mine where the crease is. I guess go back to the Fold 4

 

[onrbttl]

Any luck with this. I have a dead spot on mine where the crease is. I guess go back to the Fold 4

Unfortunately. Seems like you need to be in China to use warranty service of Xiaomi. Lesson learned. Now I understand why people choose Samsung or Apple over Mix Fold 2. Even mix fold 2 is a better phone overall.
Sales after support is very important. I switched to Apple Iphone 14 pro max. Never going back to Xiaomi to be honest.

 

[dallas1164]

Unfortunately. Seems like you need to be in China to use warranty service of Xiaomi. Lesson learned. Now I understand why people choose Samsung or Apple over Mix Fold 2. Even mix fold 2 is a better phone overall.
Sales after support is very important. I switched to Apple Iphone 14 pro max. Never going back to Xiaomi to be honest.

I have to agree with you. Love this phone but the compramies are starting to get to me

 

[avfs313]

You wouldn't be able to get warranty for our Xiaomi Fold 2 here in North America. The only way is to send it back to China to have it repair. But there will be risk on doing that. You can purchase an inner screen on Aliexpress. I dropped my phone and the front screen cracked. The front screen is like Cad$280 and the inner screen sells for Cad$770.50

 

[dallas1164]

You wouldn't be able to get warranty for our Xiaomi Fold 2 here in North America. The only way is to send it back to China to have it repair. But there will be risk on doing that. You can purchase an inner screen on Aliexpress. I dropped my phone and the front screen cracked. The front screen is like Cad$280 and the inner screen sells for Cad$770.50

Thanks for the info. Appreciate it. I’m actually lucky. It wasn’t a dead pixel after all

 

[Terminator-XX]

Thanks for the info. Appreciate it. I’m actually lucky. It wasn’t a dead pixel after all

What was it?

 

[Terminator-XX]

Unfortunately. Seems like you need to be in China to use warranty service of Xiaomi. Lesson learned. Now I understand why people choose Samsung or Apple over Mix Fold 2. Even mix fold 2 is a better phone overall.
Sales after support is very important. I switched to Apple Iphone 14 pro max. Never going back to Xiaomi to be honest.

Where did you got the information from, that repair via Xiaomi china is supported?

 

[dallas1164]

What was it?

It was a theme that I was using for some strange reason.