Home button/fingerprint sensor stopped working

[nteeb]

My U11 (64Gb Eu version) is completely stock, bootloader locked. Today the Home button stopped working-including the fingerprint sensor. It doesn't recognize any touch. After some restart-wich didn't solve the problem-I decided to make a factory reset. It didn't help and on top of that, the fingerprint menu has disappeared from Settings .
Did anybody experienced something like this?

 

[oldwolf613]

If something that should be in the Settings section is missing after a Factory Reset & you didn't modify it, sounds like it's time to get a warranty replacement.

 

[joeyzbg]

I had this once after getting the phone wet, dryed off imidiately but took about an hour for the fingerprint reader and button to work again. Maybe not as water resistant as they're advertising with?

 

[nteeb]

I had this once after getting the phone wet, dryed off imidiately but took about an hour for the fingerprint reader and button to work again. Maybe not as water resistant as they're advertising with?

It was never really wet... Started quite suddenly. It must be some hardver related issue. I bought it only two weeks ago, so I called the shop to arrange the warranty. Thank you guys for the responses.:good:

 

[rowihel2012]

Happend to my 2 times
Just had to power phone off and on to make home pottom work again
that is weard

 

[julienso42]

Having the problem now. I did not get the phone wet at all. I tried resetting it, no luck. Fingerprint option is in settings, but doesn't load, with the phone freezing for a bit, and then nothing.

 

[ibolito]

And I'm experiencing the same issue. Please someone help. HTC customer service is the worst I ever experienced and I don't want to send the phone to them.

EDIT : PROBLEM SOLVED !
JUST BOOT INTO SAFE MODE AND IT WILL WORK ! After that you can reboot normally and it will continue to work.

Boot to safe mode : turn off your HTC u11, press power button to turn it on as you do usually, but when the white htc logo appears, press and hold volume down until the phone boots completely.

 

[mondherfredj]

Didn't work for me

 

[ibolito]

I think you have to reset your phone to factory settings. Backup your data and try it. Let it boot, then power off the phone and power it again to safe mode.

 

[akenis]

I think you have to reset your phone to factory settings. Backup your data and try it. Let it boot, then power off the phone and power it again to safe mode.

Didn't work for me. Reset everything except internal storage and recovery. Didn't even get asked for fingerprint on setup...like the hardware disappeared. Woke up next day, rebooted, and it worked. PITA to not have a home button!

 

[aferende]

Happend to my 2 times
Just had to power phone off and on to make home pottom work again
that is weard

Same here.
Happened 1 time after a call.
After pin insert all works fine again. No restart needed

 

[akenis]

Dev check....now should sensor for for. It didn't last night.

 

[mondherfredj]

I tried everything
Doesn't work
??????

 

[rambus47]

Just wipe system cache and it works again.

http://droider.eu/2017/07/01/how-to-wipe-cache-partition-on-htc-u11/

 

[mondherfredj]

I think it is broken
Or may be the last update I did it
Nothing happened
Still not working

---------- Post added at 07:01 AM ---------- Previous post was at 07:00 AM ----------

Please tell me if there is other issues

 

[akenis]

Just wipe system cache and it works again.

http://droider.eu/2017/07/01/how-to-wipe-cache-partition-on-htc-u11/

It happened to me again. Two nights in a row. I was walking in rain lastnight, and problem started several hours later. Seems to be issue on other devices as well: https://forums.oneplus.net/threads/...vailable-issue-started-out-of-nowhere.450914/

If we have TWRP, would we wipe or erase cache? I thought erase was more thorough?

I followed advice in above thread and let phone battery fully drain, and tried to power on again to make sure battery is dead. Then fully charge to 100%. Don't think that worked, it was late. This am, once again, after charging all night, I reboot and it works.

I'm on Leedroid, rooted with AOSP lock screen. I wonder if the "don't require PIN after boot" setting is causing problems? And this option is both in Lee Tweaks and System Security.... not sure I understand the difference. I'm also having to enter a PIN on a System prompt when I boot... not the normal lockscreen. Also, I have to enter a PIN when I start TWRP.... weird.

So is this hardware or software issue? Should we send it back? Is there a 30 day money back guarantee?

 

[srikanthmk]

Hi,
I have the issue since last update I did recently is 1.24.400.8 . Did factory reset multiple times and fingerprint settings option has totally disappeared. Did get wet in water or anything. Please help. It's a new phone and did not expect this from HTC

Please suggest if any workaround or fixes. Thanks.

 

[akenis]

Hi,
I have the issue since last update I did recently is 1.24.400.8 . Did factory reset multiple times and fingerprint settings option has totally disappeared. Did get wet in water or anything. Please help. It's a new phone and did not expect this from HTC

Please suggest if any workaround or fixes. Thanks.

Well the last two nights mine was fixed in the morning after full charge and reboot. When it worked this am, I deleted all fingerprints and reprogrammed. Has worked all day so far.....

(Edit) Stopped working after one day.

 

[srikanthmk]

Well the last two nights mine was fixed in the morning after full charge and reboot. When it worked this am, I deleted all fingerprints and reprogrammed. Has worked all day so far.....

I dont know how it started but, since last update 1.27.400.8, the fngerprint aka home button is almost dead. How does full charge and reboot helps? Does booting in safe mode helps ?

 

[mondherfredj]

can we downgrade HTC u11 to first firmware
Before updating
Can this make the sensor work again?

---------- Post added at 08:08 AM ---------- Previous post was at 08:04 AM ----------

Should I make factory reset from settings or in recovery mode?