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honor 5x KIW-L21 random reboots

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CptBill

New member
Sep 21, 2008
1
0
Hello guys,

My girlfriend is using the honor 5X KIW-L21C432B350 version updated to marshmallow since the date it was officially released. The phone is running on stock version since we bought it.

The last 3-4 weeks the phone reboots randomly 1-2 days per day. It usually happens when the phone is not in use and it is idle.

I am clueless of what to do. We tried to factory reset the phone and reinstalled the applications she was using, problem reappeared again after 2 days.

Now i am using it with few apps installed, no dual sim card setup, no sd card installed. Any way to figure out what might be causing this problem?
 

clsA

Senior Member
Aug 28, 2010
9,823
3,458
Central Florida
Hello guys,

My girlfriend is using the honor 5X KIW-L21C432B350 version updated to marshmallow since the date it was officially released. The phone is running on stock version since we bought it.

The last 3-4 weeks the phone reboots randomly 1-2 days per day. It usually happens when the phone is not in use and it is idle.

I am clueless of what to do. We tried to factory reset the phone and reinstalled the applications she was using, problem reappeared again after 2 days.

Now i am using it with few apps installed, no dual sim card setup, no sd card installed. Any way to figure out what might be causing this problem?
It sounds like a hardware problem


Sent from my FRD-L04 using Tapatalk
 

Jelixis

Senior Member
Oct 13, 2013
230
220
Caguas
Try connecting the device via USB, entering developer options, enable the Keep screen awake option.

Then using ADB, record any unusual errors through the adb logcat command, if nothing important shows up then yes it is a hardware error. Otherwise, post it here.