How can I enable VOLTE & WiFi calls in Mate 30 Pro 5G (LIO-AN00 chinese) ??

jarreau

Senior Member
Dec 30, 2008
224
8
0
Hi, I have a LIO-AL00 and VoLTE is it there and it's working fine, but the VoWIFI is missing!
If I put the sim on the Mate 20 Pro are working fine both!
Is it someone who can help me with my problem?
Thanks in advance!
 

luisvalino

Senior Member
Feb 11, 2011
300
18
48
La Coruña
Hi, I have a LIO-AL00 and VoLTE is it there and it's working fine, but the VoWIFI is missing!
If I put the sim on the Mate 20 Pro are working fine both!
Is it someone who can help me with my problem?
Thanks in advance!
In which country are you using VoLTE callings with your Mate 30 Pro LIO-AL00 ???
And name of your provider network company?
Could you post a screenshot, please?

Thanks!
 

intfranknet

Member
Oct 17, 2011
49
2
0
Mexico City
So this is because the bad VoLTE support Huawei offers. Your best option is join the Beta program for EMUI 11 and report the issue via the Beta app. They have an specific option for report that VoLTE doesnt work with an specific operator. I have the same issue but with a Mate 20 and t-mobile USA.
 

luisvalino

Senior Member
Feb 11, 2011
300
18
48
La Coruña
So this is because the bad VoLTE support Huawei offers. Your best option is join the Beta program for EMUI 11 and report the issue via the Beta app. They have an specific option for report that VoLTE doesnt work with an specific operator. I have the same issue but with a Mate 20 and t-mobile USA.
I can´t join it because Beta program for EMUI 11 is closed for Chines devices as my Mate 30 Pro 5G LIO-AN00.
 

luisvalino

Senior Member
Feb 11, 2011
300
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48
La Coruña
I think I'm going to give up and take this "battle" for lost.

According to Huawei, when I reported to the Chinese technical service some months ago they told me that my Mate 30 Pro 5G has the VoLTE call service enabled although it is hidden at the menu, and that it must be my network provider in Spain that they have to provide me with the service.

My Spanish network provider - Movistar - tells me that the service is active, and that Huawei has to provide me with the software needed so that the service can be enabled.

Summary: I have nothing .... :crying: :crying: :crying: :crying: :crying:
 

luisvalino

Senior Member
Feb 11, 2011
300
18
48
La Coruña
I think I'm going to give up and take this "battle" for lost.

According to Huawei, when I reported to the Chinese technical service some months ago they told me that my Mate 30 Pro 5G has the VoLTE call service enabled although it is hidden at the menu, and that it must be my network provider in Spain that they have to provide me with the service.

My Spanish network provider - Movistar - tells me that the service is active, and that Huawei has to provide me with the software needed so that the service can be enabled.

Summary: I have nothing .... :crying: :crying: :crying: :crying: :crying:
Neither Huawei nor my network provider Movistar give me any solution. It's unbelievable !!!!!
 

DonVolVoda

Member
Jul 9, 2020
25
1
0
Neither Huawei nor my network provider Movistar give me any solution. It's unbelievable !!!!!
This is a common issue with Chinese devices being used outside of china. it all depends on the 4g/5g bands the phone uses and which ones your network support. 4g/5g on vodafone UK/IT only supports volte or vowifi if it is a device that they officially sell or if the manufacture supports the networks carrier settings this is most likely the case movistar too. as this is a Chinese variant and wasn't officially sold with carriers, support will be limited if not no support will be given as it isnt the global/international model.. volte doesnt work on vodafone uk with the chinese model but it does with EE uk so it is most likely down to the network not being able to support the device not huawei
 

luisvalino

Senior Member
Feb 11, 2011
300
18
48
La Coruña
This is a common issue with Chinese devices being used outside of china. it all depends on the 4g/5g bands the phone uses and which ones your network support. 4g/5g on vodafone UK/IT only supports volte or vowifi if it is a device that they officially sell or if the manufacture supports the networks carrier settings this is most likely the case movistar too. as this is a Chinese variant and wasn't officially sold with carriers, support will be limited if not no support will be given as it isnt the global/international model.. volte doesnt work on vodafone uk with the chinese model but it does with EE uk so it is most likely down to the network not being able to support the device not huawei
In Spain, this network provider carrier - Movistar - has approved the P30, P30 Pro, Mate 20, Mate 20 Pro, and P40 models to use its VoLTE network ... but the Mate 30 Pro does not.

It is something that I do not understand, it may be that I do not understand some technical parameter ...
 

DonVolVoda

Member
Jul 9, 2020
25
1
0
Did Movistar sell the mate 30 pro? As far as I'm aware with the company I work for they only support devices 1) if they sell them. 2) if it is the global variant/EU/international. No as we both use the Chinese model it could be 2 different things. 1) the Chinese model network bands don't match what the network uses. 2) the Chinese model firmware will show the toggle when a compatible network sim is inserted. This is what I was told when I contacted OnePlus support with one of their devices from China in the past. Different brands I know but same bands and country origin
 

luisvalino

Senior Member
Feb 11, 2011
300
18
48
La Coruña
Did Movistar sell the mate 30 pro? As far as I'm aware with the company I work for they only support devices 1) if they sell them. 2) if it is the global variant/EU/international. No as we both use the Chinese model it could be 2 different things. 1) the Chinese model network bands don't match what the network uses. 2) the Chinese model firmware will show the toggle when a compatible network sim is inserted. This is what I was told when I contacted OnePlus support with one of their devices from China in the past. Different brands I know but same bands and country origin
1) I think Movistar don't sell Mate 30 Pro device.
2) The only matter that could be is if my nano sim card I have it from 2018 is not compatible with the VoLTE service, although I can use 4G and 4G + networks.
I don't know if I would have to change the nano sim card because my Mate 30 Pro 5G don't show me the toggle to switch on VoLTE calls.
 
Last edited:

DonVolVoda

Member
Jul 9, 2020
25
1
0
@luisvalino My mate 30 pro Chinese model doesn't show the volte toggle with a Vodafone UK sim in, but my p30 pro direct from Vodafone UK does show the volte toggle, so like I said it'll most likely be down to the network and variant device not supporting eachother. I know on some phones if you dial *#*#4636#*#* I believe you can enable volte calling their but Huawei doesn't allow the code to work

---------- Post added at 11:01 PM ---------- Previous post was at 10:59 PM ----------

This still wouldn't show the toggle on the phone, ive had both my 2 Vodafone UK Sims for about 5 years and volte was available on all my past devices