How does Samsung feel about rooted phones?

[BigMosley]

I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.

Sent from my SPH-L710 using xda premium

 

[Cbass15]

I took mine to sprint fully rooted and on a custom ROM, because my LCD was fried.. They didn't care at all. I wouldn't worry about unrooting it and crap. Just send that bad boy in.

Sent from my SPH-L710

 

[topherk]

I need to send my phone back to Samsung because they have a 1 year manufacturer warranty per Sprint. If I send them back a Stock but rooted phone will they notice/care? The repair is hardware related not software. I need to get half of the small little hooks that are compressed when the battery is inserted. My only though is they may want to wipe battery stats and when they go into Recovery and notice it's TWRP they might get pissy. Thoughts & experiences? Thanks.

Sent from my SPH-L710 using xda premium

My initial thoughts are as follows:

Samsung bootloaders are unlocked by default and they have indicated that they will not lock them in the future. So I'd think they're more likely to forgive rooting when it comes to their 1-year warranty.

According to Samsung's warranty page, as long as the defects you have are in no way caused by custom ROMs or the rooting process, they should cover the repair. Unfortunately, they have the final say in what caused the damage to the phone and could say that the custom kernel fried whatever part is malfunctioning. I seriously doubt that they'd do that, but it all depends on which service person you get and how good/bad their Monday has been. I'd say it'd be best to triangle-away the flash counter and to restore the stock recovery/rom. As always, qbking77 has a great video on how to unroot, so check it out.

 

[RealTic]

I dont know. Samsung would probably be more "aware" of your phones root state compared to sprint. If its something simple like bad USB port, or burnt pixels, I doubt they would care. If your phones O.S. is jacked or you hard brick your phone, likely they will notice. You can avoid these problems if you install triangle away and have it automatically clear your bootloader every time you boot your device.

Remember,

You are taking a risk when you root your phone. Sometimes you will get a service rep who doesn't know anything about rooting and/or could care less....sometimes you will get an XDA Member service rep pissed you are raising their premium, it all depends.

 

[BigMosley]

Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!

Sent from my SPH-L710 using xda premium

 

[tasnim_tamim]

Thanks everyone for your responses! Awesome I'm glad Samsung is open minded with this matter. Yes there is no way my hardware issue is ROM/Software related so I'm hoping they won't care. I'm still going to flash the stock MB1 ROM and use the paid SuperUser app to hide the icon in the app drawer before sending it out just in case. Thanks everyone!

What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is

 

[Droidriven]

What happens after you sent your device to Samsung.... Please let me know....nothing personal just curious to see what their reaction is

This thread is 3 years old, they probably won't answer.

Sent from my SCH-I535 using Tapatalk

 

[tasnim_tamim]

This thread is 3 years old, they probably won't answer.

Maybe Samsung didn't fixed it at all and they forgot their XDA password...