My saga starts a few weeks ago. In the end, I managed to get it unlocked two different ways. 
I got a Streak 7 directly from Dell. I never had T-mobile service or planned on getting T-mobile service. My first attempt was by calling T-mobile and just asking for a code. No dice there... They said they did not have codes for that device yet and that I had to contact Dell directly. So, I found the mobility support number on Dell's website (1-800-308-3355) and called them. The lady I talked to told me that they were not providing unlock codes for the 7 yet. I raised a small stink, but decided to just try again in a few days/weeks.
Fast-forward to this week...
I had to unlock a different phone(for work) from Dell. I called the same Mobility support number above and got a very nice Indian gentleman, lets call him Bob. I told Bob I needed to get a phone unlocked, he asked me a bunch of personal questions and then only asked me for my service tag number. After giving it to him and talking for a bit more, Bob said he needed to put the request in and it would be 3-5 days. After hanging up, I realized I never gave Bob an IMEI. I got a little pissed. I figured it was a ploy to get me off the phone and I would never hear back from him again. Arg!
The next day I went back to google to find more info on unlocking both of these devices. I located a forum for a different Dell phone. Some of their users had luck unlocking their phone by emailing "unlockcoderequest at dell.com". I figured what the hell, emails are free, I'll give it a shot. So, I sent Dell a nice email asking them to unlock the device I needed for work ....and by the way, this Dell Streak 7 too.
20min later I get a call from Bob. I figured I screwed my self by putting in multiple requests. After a few min of talking to him, I realized he had no idea about the email AND he had my unlock code for the work phone. Woo Hoo! After unlocking that bad boy, I asked Bob if he would unlock another device for me, a Dell Streak 7. I gave him the Service Tag and IMEI. Bob told me he would put in the request and it will be 3-5 days. (First one took 24 hours)
Five hours after sending the email to the address above, (Four and a half after talking to Bob) I get an email back from the unlock team, with BOTH unlock codes! About 24 hours after I asked Bob for the Streak 7 unlock code, he also emailed me the unlock code. You rock, Indian Bob!
So, what did we learn this week?
I got a Streak 7 directly from Dell. I never had T-mobile service or planned on getting T-mobile service. My first attempt was by calling T-mobile and just asking for a code. No dice there... They said they did not have codes for that device yet and that I had to contact Dell directly. So, I found the mobility support number on Dell's website (1-800-308-3355) and called them. The lady I talked to told me that they were not providing unlock codes for the 7 yet. I raised a small stink, but decided to just try again in a few days/weeks.
Fast-forward to this week...
I had to unlock a different phone(for work) from Dell. I called the same Mobility support number above and got a very nice Indian gentleman, lets call him Bob. I told Bob I needed to get a phone unlocked, he asked me a bunch of personal questions and then only asked me for my service tag number. After giving it to him and talking for a bit more, Bob said he needed to put the request in and it would be 3-5 days. After hanging up, I realized I never gave Bob an IMEI. I got a little pissed. I figured it was a ploy to get me off the phone and I would never hear back from him again. Arg!
The next day I went back to google to find more info on unlocking both of these devices. I located a forum for a different Dell phone. Some of their users had luck unlocking their phone by emailing "unlockcoderequest at dell.com". I figured what the hell, emails are free, I'll give it a shot. So, I sent Dell a nice email asking them to unlock the device I needed for work ....and by the way, this Dell Streak 7 too.
20min later I get a call from Bob. I figured I screwed my self by putting in multiple requests. After a few min of talking to him, I realized he had no idea about the email AND he had my unlock code for the work phone. Woo Hoo! After unlocking that bad boy, I asked Bob if he would unlock another device for me, a Dell Streak 7.
I gave him the Service Tag and IMEI. Bob told me he would put in the request and it will be 3-5 days. (First one took 24 hours) Five hours after sending the email to the address above, (Four and a half after talking to Bob) I get an email back from the unlock team, with BOTH unlock codes! About 24 hours after I asked Bob for the Streak 7 unlock code, he also emailed me the unlock code. You rock, Indian Bob!
So, what did we learn this week?
- You can unlock the S7 by calling 1-800-308-3355
- You can unlock the S7 by emailing unlockcoderequest at dell.com
- Indian Bob is the best Dell support guy I have ever had.
- If you are running DJ_Steve's 1.2 AND disabled the RIL to save battery life, you may need to format. (It never picked up that I had a sim in. I played with re-enabling the RIL for about 10 minutes before saying, "Screw it" and formatting)
- 3G does work on the AT&T network. (YAY!!!)
