I called Customer service and told them I bought the phone cash from T-Mobile store and it doesn't make sense to put me on a 40 day hold to unlock, I own the phone outright. I asked was there any way to override the 40 day policy because I travel and sure enough she bypassed the policy and told me I will have to do a factory reset. I factory reset and open the unlock app and tap the permanent unlock option and boom it unlocked and the app disappeared.