I have a SERO plan. I tried going to the chat link provided in this thread (international support) but I was told that because I have an employee account, I cannot ordered a SIM over chat. I was given a number to call.
After being hung up on twice, someone told me that I cannot order a SIM card over the phone, I need to go to a store. I called my local Corporate Store. He said that they do not have SIM cards, please call customer support. lol. He first tried to tell me that the phone I ordered was GSM only. I told him that he was misinformed, it is for Sprint, it says it right on Google's product page, and has been confirmed by sprint. He then said that I should cancel my order with Google and instead pre-order with Sprint because Sprint would provide a SIM.
HAHA. Stupid. What are my options now? Geez.
Yep, me too. I got another follow-up email this morning, and after telling me last night they would send me a sim, this one said because I'm on sero they can't order it. Need to call or visit the store..
I'm not sure if they really can't do it, or this is just their way of giving a big FU to sero account holders and people who buy phones from other vendors besides them, since they don't make much money from us.
---------- Post added at 12:07 PM ---------- Previous post was at 12:05 PM ----------
by all accounts I have seen, there is only 1 phone for the US market, and it handles t-mo, att and sprint. sprint stores will be selling the same exact thing, just for more money and they will provide a sim with it.