How to cancel an order

[954wrecker]

https://mobile.twitter.com/FedExHelp
Just informed me my package does not require a signature and will be dropped off. I asked for it to be returned to the sender.

https://oneplus.net/support/answer/what-happens-if-my-parcel-is-returned-to-warehouse

Most of our couriers will make three attempts at delivery before marking a parcel as undeliverable. Once your parcel is marked as undeliverable it will be returned to warehouse. Once we received your returned parcel we will then process a refund to the original account used to purchase the item(s). If you have any questions, please do not hesitate to contact OnePlus Support.

 

[L22EEW]

Update:

Order date: Jun 21, 2017 03:54:40 AM
Attempted to cancel order: Jun 21, 2017 08:30 PM (via chat, plus via the cancel button)

-----------------------------

Estimated despatch: 23.06.17
Has it been despatch? No
Still showing as processing.
Today's date: 24.06.17

Exactly 3 days ago I tried to cancel order, but was advised "order has been processed to warehouse" surely my order ain't sitting in a warehouse for 3 days???

 

[figo_rulz11]

I've had to go through return process. I didn't like the camera quality so returning it. They sent me ups returns label so I'm just waiting for it to be collected.

 

[954wrecker]

I've had to go through return process. I didn't like the camera quality so returning it. They sent me ups returns label so I'm just waiting for it to be collected.

USA? Back to city of industry?

 

[badboy47]

I'm no expert but if you don't sign for the package I don't see how they can not give you a full refund. I may do that also

Thanks! I spoke with OnePlus support and they said there are two options. Either refuse the parcel or ship it back to the same addrress.

 

[954wrecker]

$5 coupon on a future order

Friends,*


We’ve received a tremendous response from all of you for our new flagship the OnePlus 5. We owe much of this success to our engaging community.

With every new flagship launch, we allocate our resources with a positive goal in mind. With the launch of OnePlus 5 this was no different, but the response exceeded even our most optimistic goals. Because of this volume, the original ETA *of your order is delayed for 1-2 business days.

Customer Support is working closely with Logistics to keep a close watch and will keep you posted in case there are any further changes.

Our team is working hard to deliver the device so that it gets to you as soon as possible. We truly apologize for the delay and hope you would bear with us and love OnePlus 5 when it is delivered to you. We deeply value our customers and would like to give you a $5 coupon, which will automatically be added to your OnePlus account in 5 business days.*

Thank you for your understanding and continuous support. If you have any further questions please contact OnePlus Customer Support at anytime.

Best Regards,
OnePlus Customer Care