When attempting to root, install a custom ROM, or even install the original firmware, you may encounter issues that are caused by a broken cord, a dead computer, or when the firmware you installed is corrupted or you have the incorrect version installed. However, covering all error messages in a single article is difficult. As a result, we're focusing solely on "An error occurred when updating the device software." Samsung Galaxy Smartphones exhibit this error. It happened to me on a Samsung Galaxy Note 10 Plus with One UI and Android 10, Android 11, and Android 12 firmware.
We have two options for fixing this: official and unofficial. The latter is suggested.
Unofficial Method
Using Frp HiJacker by Hagard
In this method, we will be using the unofficial application “Frp HiJacker by Hagard“.
1. First you need to download the application from this link.
2. Once downloaded please extract the zip archive and you will get a “.exe” file. Double click on it to install.
3. In the second installation window you will be asked to enter the password. Now enter “www.gsmhagard.com” as the password and complete the installation.
4. Once done connect your Samsung Galaxy Smartphone with your PC and open the “Frp HiJacker by Hagard” application.
Now if the box near “Port” is empty then please click the “Scan” button. Once done your phone will be detected by the application.
Else type your model number.
However, if the box is already filled automatically you are good to proceed.
5. Now select “Soft Brick Fixer” and click the “HIJACK IT!” button.
That’s it your Galaxy Smartphone will reboot and the error will be gone for good.
Official Method
This method uses the official Samsung “Smart Switch” PC application.
1. First please download and install the Smart Switch application on your Windows PC from this link and for MAC OS here.
2. Now open Smart Switch If your device is connected you will get the phone model on this screen. If your Galaxy Smartphone is already connected please press the 3 dots on the top right corner and you will get a dropdown.
3. Now tap on “Emergency Software Recovery “. If you are good to go your phone model will be listed in the window’s list.
If you can see your phone’s model there please select it and click “OK” and follow the onscreen steps to resolve the error.
However, if you are not able to see your phone model or not able to connect to Smart Switch In this case please click on the second option which is “Reinstall device driver “.
When you get the window please click “Confirm” to proceed with phone driver installation.
Continue from "Step-3" once the device driver installation is complete and you can connect your phone to the "Smart Switch."
If you are unable to connect your Galaxy Smartphone to Smart Switch or if your phone model is not listed under "Emergency Software Recovery," you should utilize the Unofficial approach.
We have two options for fixing this: official and unofficial. The latter is suggested.
Unofficial Method
Using Frp HiJacker by Hagard
In this method, we will be using the unofficial application “Frp HiJacker by Hagard“.
1. First you need to download the application from this link.
2. Once downloaded please extract the zip archive and you will get a “.exe” file. Double click on it to install.
3. In the second installation window you will be asked to enter the password. Now enter “www.gsmhagard.com” as the password and complete the installation.
4. Once done connect your Samsung Galaxy Smartphone with your PC and open the “Frp HiJacker by Hagard” application.
Now if the box near “Port” is empty then please click the “Scan” button. Once done your phone will be detected by the application.
Else type your model number.
However, if the box is already filled automatically you are good to proceed.
5. Now select “Soft Brick Fixer” and click the “HIJACK IT!” button.
That’s it your Galaxy Smartphone will reboot and the error will be gone for good.
Official Method
This method uses the official Samsung “Smart Switch” PC application.
1. First please download and install the Smart Switch application on your Windows PC from this link and for MAC OS here.
2. Now open Smart Switch If your device is connected you will get the phone model on this screen. If your Galaxy Smartphone is already connected please press the 3 dots on the top right corner and you will get a dropdown.
3. Now tap on “Emergency Software Recovery “. If you are good to go your phone model will be listed in the window’s list.
If you can see your phone’s model there please select it and click “OK” and follow the onscreen steps to resolve the error.
However, if you are not able to see your phone model or not able to connect to Smart Switch In this case please click on the second option which is “Reinstall device driver “.
When you get the window please click “Confirm” to proceed with phone driver installation.
Continue from "Step-3" once the device driver installation is complete and you can connect your phone to the "Smart Switch."
If you are unable to connect your Galaxy Smartphone to Smart Switch or if your phone model is not listed under "Emergency Software Recovery," you should utilize the Unofficial approach.
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