had to go to asurian. purchased phone oct 8 2013. verizon said warranty expired. i don't know if warranty would have covered volume key anyway but if it did 3 weeks cost me a hundred bucks deductible. anyway asurian claims i get a brand new note 3 not a refurb so its not all bad. now i need to figure out if i can root the new phone. im sure it will. come updated to kitkat
thanks so much for help and patience. i was in fully fledged panic mode mixed with feeling terrible about breaking my phone in the first place
sorry for being ot. i need to calm down
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