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How To get an unlock code in 24 hours via T-Mobile Live Chat

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zmore

Senior Member
Apr 25, 2011
1,684
932
NYC
So with the cellphone unlocking bill being in the news today it prompted me to finally get my Note3 unlocked to increase its future resale value. With my past phones, I was able to use hacks to unlock it before selling, but afaik there are no unlock hacks for the Note3 yet, and the idea of paying money for 3rd-party unlock codes seems stupid, which leaves the last option: Calling your carrier up and requesting the unlock code.

Instead of calling for the unlock code, I decided to see if I could just get it via their live webchat thingy instead, and surprisesurprise, it worked. After about 5 minutes of chat instead of a ~10+ minute call with someone with a incomprehensible accent, my request was in and I should have the code in 24hours. Yay.

Two relevant links:
  1. T-Mobile's short support document on unlocking the T900 Note3
  2. The Live Chat link is on the bottom-right of the tmob Contact page (only when you're logged in)

Here's the chatlog for anyone interested in the process. The important bits are in bold (and my IMEI# and other personal info is removed, obviously :)):
T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
Majanconcesa N: Hi! I'll be glad to take care of you today!
Majanconcesa N: I understand that you wanna unlock your device, Jason. I can absolutely file the request today. No worries at all! Let's get that covered. Allow me to pull up your account real quick to make sure that I won't miss a thing for you today and to make sure the device is eligible.
You: Thanks. I've had my Note 3 since day1 in October so I should be eligible.
Majanconcesa N: You're welcome! Thanks for letting me know.
Majanconcesa N: May I have the 4 digit pin on your account, please?
You: FWIW I'm not planning on leaving T-Mobile with the unlock code (nothing beats the $30/mo prepaid plan) -- I just want to have my device unlocked for the increased resale value down the road.
You: Sure -- my PIN is: ****
Majanconcesa N: Absolutely! I respect that, Jason. I trust you and my goal is to resolve your concern at the end of this chat with both of us smiling. I am more than happy to review your account and device so I can give you accurate information about the unlock procedure.
Majanconcesa N: Thanks for the pin!
Majanconcesa N: I am glad to inform you that your t-mobile samsung note 3 meets the requirements, your account is active and current, there was usages on the device and the account has more than $100 refill. Let me just provide you all the advsiments before we submit the unlock request.
You: Good to know
Majanconcesa N: Perfect!
Majanconcesa N: The T-Mobile SIM Unlock Team will handle this request once I've filed it. It can take up to 14 days to receive the information from a manufacturer. SIM unlock codes are not always available for every device, but T-Mobile contacts the manufacturer if necessary to obtain the information. If the SIM Unlock Team and the manufacturer’s database cannot provide an unlock code, the device may need to be exchanged or upgraded in order to receive an unlock code. The T-Mobile SIM Unlock Team will e-mail you when the request is completed, denied, or delayed.

If we are able to complete your request, the SIM Unlock Team will e-mail you the SIM unlock code and instructions for unlocking the device to the e-mail address you have provided. In the event the e-mail is deleted, corrupted or lost, or if you have any difficulty following the instructions in the e-mail, we have a copy sent to the memos on your account. As such, they will remain available so that we we can assist you further.

Please be aware that your e-mail service may block the e-mail. To prevent the e-mail from being blocked, please be sure to allow e-mails from:

E-mail: [email protected]
First name: ARSystem
Last name: Notify

You can also find more information on a SIM unlock code by going to http://support.t-mobile.com/doc/tm51885.xml or by searching for "SIM unlock" or "unlock" on www.t-mobile.com.
Majanconcesa N: I am sorry if that is kinda long, I just wanna make sure that I will be able to give you all the info yu need to know.
Majanconcesa N: May I have your phone's IMEI, please? You can find out the 15-digit IMEI to the phone by dialing *#06# on the phone, or checking under the battery.
You: Understand. IMEI# is: XXXXXXXXXXXXXXX
Majanconcesa N: Excellent!
Majanconcesa N: Can I also get a callback number (if you want to use the mobile number, that's fine) and an e-mail address, please? This allows T-Mobile to e-mail your unlock code to you and contact you in case we need additional information to process your request.
You: 646-XXX-XXXX OR [email protected]

Majanconcesa N: Fantastic!
You: Up to 2 weeks in a worst case scenario?
You: This was easy. Thought I'd have to call in.
You: (I know you can buy codes on ebay and from other sketchy places with a few hours turnaround, but this free)
Majanconcesa N: Oh no, that will be 24 hours only. That will be 2 weeks if the device imei unlock code is not available but rest assured 100% that yours is on our database. That I promise! Allow me to submit it real quick.
Majanconcesa N: And yes, this is for free!
You: Ah, I see. Thanks a bunch.
Majanconcesa N: You're very much welcome! And thanks too for your patience!
Majanconcesa N: Here it is. Unlock Request #7034073 has been submitted for processing. The request will be processed within 24 hours. Please be advised if the unlock code is unavailable in our database it can take up to 14 days to receive a response from the manufacturer. You will be notified once your form has been processed within 24 hours.
Majanconcesa N: Did I miss anything for you today? Please do not hesitate to let me know if you still have concern, I'll be glad to assist you!
You: I think you covered it. Glad you could handle this for me online (VS call-in), so color me impressed.
Majanconcesa N: You're welcome! We absolutely wanna make things more easier for you! You've been amazing! I'm glad I was able to assist you, my name is MajanconcesaN. We greatly appreciate your business! You have a good one and take care!
You: You too. Bye.
The agent has exited the chat. Thank you for chatting with us today.

HTH.
 
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zmore

Senior Member
Apr 25, 2011
1,684
932
NYC
UPDATE: About 18 hours later, I did indeed get my unlock code via email. (But now I can't seem to find my old AT&T SIM in order to use it. Hah! Gotta borrow one)

T-Mobile Sim Unlock Request
Sim Unlock Reference: 7034073
IMEI: XXXXXXXXXXXXXXX

Unlock Code: 12345678

Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Samsung device. Please be advised a non T-Mobile SIM card MUST be used to unlock this device.

1. Insert a NON T-Mobile SIM & turn Device on

2. The Device will automatically prompt you to enter code into an empty field.

3. Click/Tap in the empty field above the "Unlock & Dismiss" options (this will display a key pad on the screen).

4. Using the key pad input the Unlock Code provided by T-Mobile.

5. Press the Back button to remove the keyboard from screen.

6. Click/Tap the "Unlock" option; handset should display "Network Unlock Successful".

Please note that if you are unlocking a flip device please use steps 1, 2, 4 and 6.

Thank You,

Customer Service
T-Mobile USA, Inc.
 

zmore

Senior Member
Apr 25, 2011
1,684
932
NYC
unlock fail

UPDATE 2: Finally found my old AT&T microSIM, and was prompted to enter the unlock code upon bootup, but it FAILED. Every unlock attempt resulted in a "SIM Network unlock request unsuccessful" error message. BahHumBug.

I even triple-checked that my unlock code, IMEI, and other info was correct, and it was, so I'm unsure why it's failing. Either T-Mobile screwed up, or, the fact that I'm rooted and running CyanogenMod (with KNOX tripped) instead of TouchWiz is the variable to blame. I'll have to restore TouchWiz at some point to verify (unless someone else can chime in here?)

enter_unlock_2.png
 

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    So with the cellphone unlocking bill being in the news today it prompted me to finally get my Note3 unlocked to increase its future resale value. With my past phones, I was able to use hacks to unlock it before selling, but afaik there are no unlock hacks for the Note3 yet, and the idea of paying money for 3rd-party unlock codes seems stupid, which leaves the last option: Calling your carrier up and requesting the unlock code.

    Instead of calling for the unlock code, I decided to see if I could just get it via their live webchat thingy instead, and surprisesurprise, it worked. After about 5 minutes of chat instead of a ~10+ minute call with someone with a incomprehensible accent, my request was in and I should have the code in 24hours. Yay.

    Two relevant links:
    1. T-Mobile's short support document on unlocking the T900 Note3
    2. The Live Chat link is on the bottom-right of the tmob Contact page (only when you're logged in)

    Here's the chatlog for anyone interested in the process. The important bits are in bold (and my IMEI# and other personal info is removed, obviously :)):
    T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
    Majanconcesa N: Hi! I'll be glad to take care of you today!
    Majanconcesa N: I understand that you wanna unlock your device, Jason. I can absolutely file the request today. No worries at all! Let's get that covered. Allow me to pull up your account real quick to make sure that I won't miss a thing for you today and to make sure the device is eligible.
    You: Thanks. I've had my Note 3 since day1 in October so I should be eligible.
    Majanconcesa N: You're welcome! Thanks for letting me know.
    Majanconcesa N: May I have the 4 digit pin on your account, please?
    You: FWIW I'm not planning on leaving T-Mobile with the unlock code (nothing beats the $30/mo prepaid plan) -- I just want to have my device unlocked for the increased resale value down the road.
    You: Sure -- my PIN is: ****
    Majanconcesa N: Absolutely! I respect that, Jason. I trust you and my goal is to resolve your concern at the end of this chat with both of us smiling. I am more than happy to review your account and device so I can give you accurate information about the unlock procedure.
    Majanconcesa N: Thanks for the pin!
    Majanconcesa N: I am glad to inform you that your t-mobile samsung note 3 meets the requirements, your account is active and current, there was usages on the device and the account has more than $100 refill. Let me just provide you all the advsiments before we submit the unlock request.
    You: Good to know
    Majanconcesa N: Perfect!
    Majanconcesa N: The T-Mobile SIM Unlock Team will handle this request once I've filed it. It can take up to 14 days to receive the information from a manufacturer. SIM unlock codes are not always available for every device, but T-Mobile contacts the manufacturer if necessary to obtain the information. If the SIM Unlock Team and the manufacturer’s database cannot provide an unlock code, the device may need to be exchanged or upgraded in order to receive an unlock code. The T-Mobile SIM Unlock Team will e-mail you when the request is completed, denied, or delayed.

    If we are able to complete your request, the SIM Unlock Team will e-mail you the SIM unlock code and instructions for unlocking the device to the e-mail address you have provided. In the event the e-mail is deleted, corrupted or lost, or if you have any difficulty following the instructions in the e-mail, we have a copy sent to the memos on your account. As such, they will remain available so that we we can assist you further.

    Please be aware that your e-mail service may block the e-mail. To prevent the e-mail from being blocked, please be sure to allow e-mails from:

    E-mail: [email protected]
    First name: ARSystem
    Last name: Notify

    You can also find more information on a SIM unlock code by going to http://support.t-mobile.com/doc/tm51885.xml or by searching for "SIM unlock" or "unlock" on www.t-mobile.com.
    Majanconcesa N: I am sorry if that is kinda long, I just wanna make sure that I will be able to give you all the info yu need to know.
    Majanconcesa N: May I have your phone's IMEI, please? You can find out the 15-digit IMEI to the phone by dialing *#06# on the phone, or checking under the battery.
    You: Understand. IMEI# is: XXXXXXXXXXXXXXX
    Majanconcesa N: Excellent!
    Majanconcesa N: Can I also get a callback number (if you want to use the mobile number, that's fine) and an e-mail address, please? This allows T-Mobile to e-mail your unlock code to you and contact you in case we need additional information to process your request.
    You: 646-XXX-XXXX OR [email protected]

    Majanconcesa N: Fantastic!
    You: Up to 2 weeks in a worst case scenario?
    You: This was easy. Thought I'd have to call in.
    You: (I know you can buy codes on ebay and from other sketchy places with a few hours turnaround, but this free)
    Majanconcesa N: Oh no, that will be 24 hours only. That will be 2 weeks if the device imei unlock code is not available but rest assured 100% that yours is on our database. That I promise! Allow me to submit it real quick.
    Majanconcesa N: And yes, this is for free!
    You: Ah, I see. Thanks a bunch.
    Majanconcesa N: You're very much welcome! And thanks too for your patience!
    Majanconcesa N: Here it is. Unlock Request #7034073 has been submitted for processing. The request will be processed within 24 hours. Please be advised if the unlock code is unavailable in our database it can take up to 14 days to receive a response from the manufacturer. You will be notified once your form has been processed within 24 hours.
    Majanconcesa N: Did I miss anything for you today? Please do not hesitate to let me know if you still have concern, I'll be glad to assist you!
    You: I think you covered it. Glad you could handle this for me online (VS call-in), so color me impressed.
    Majanconcesa N: You're welcome! We absolutely wanna make things more easier for you! You've been amazing! I'm glad I was able to assist you, my name is MajanconcesaN. We greatly appreciate your business! You have a good one and take care!
    You: You too. Bye.
    The agent has exited the chat. Thank you for chatting with us today.

    HTH.
    1
    Nice! That should make a lot of people very happy.

    Also, in case anyone in the EU is wondering 'What about us?", the EU completely forbid SIMlocking itself a few years ago.