Welcome to XDA! I hope you'll alawys find the support you require. This is just a friendly reminder that English is the mandatory language and as courtesy, I've translated your above post. With reference to rule no. 4 of the XDA Forum Rules, please post in English or add at least an English translation to your Spanish posts.
4. Use the English language.
We understand that with all the different nationalities, not everyone speaks English well, but please try. If you're really unable to post in English, use an online translator. You're free to include your original message in your own language, below the English translation. (This rule covers your posts, profile entries and signature). You could try :- https://translate.google.com/ or https://www.babelfish.com/ or use one of your choice.
Thanks for your cooperation!