How to repair a water damaged phone?

Yummy99

Member
Nov 15, 2018
18
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0
How to repair a water damaged phone?Can we clean the device by ourselves?This article will give you some tips.
-If the amount of water is less and it is pure fresh water, you may just dry the device by putting in a dry and ventilated place, ensure the water evaporates completely and try to turn on your device.
-If the amount of water is higher, or other mixed liquids, such as sea water, soup, etc. It is recommended that you go to Customer Service Center for repairs immediately. These must be cleaned up to ensure that there will be no corrosion problems in the device.

Steps for the repair as follow:
Disassemble -> disconnect the battery -> clean and blow dry -> test -> repair or direct assembly if no hardware damage found
1) If the water intake is small and the device is not damaged, it may only need to disconnect the battery, then cleaned and blown dry, the device will be reinstalled if tested without any problem.
2) If the water intake is large, such as contact with water for a long time, the water may enter the mobile phone display and the motherboard. If there is circuit damage or functional influence, the motherboard or other parts needs to be replaced. If luckly,the device is tested without any problem,it will be reinstalled directly.
3) The repair fee may depend on your device situation, kindly refer to any authorized service center for further information.
4) Pay attention, any liquid damage caused by accident or human faulty is not covered by the warranty. It is recommended that you to visit authorized customer service center for repair.

Here is my another post about the waterproof function of mobile phones:
How much do you know about the waterproof function of mobile phones?
 
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Jonathan-H

Senior Member
Sep 27, 2014
872
208
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How to repair a water damaged phone?Can we clean the device by ourselves?This article will give you some tips.
-If the amount of water is less and it is pure fresh water, you may just dry the device by putting in a dry and ventilated place, ensure the water evaporates completely and try to turn on your device.
-If the amount of water is higher, or other mixed liquids, such as sea water, soup, etc. It is recommended that you go to Customer Service Center for repairs immediately. These must be cleaned up to ensure that there will be no corrosion problems in the device.

Steps for the repair as follow:
Disassemble -> disconnect the battery -> clean and blow dry -> test -> repair or direct assembly if no hardware damage found
1) If the water intake is small and the device is not damaged, it may only need to disconnect the battery, then cleaned and blown dry, the device will be reinstalled if tested without any problem.
2) If the water intake is large, such as contact with water for a long time, the water may enter the mobile phone display and the motherboard. If there is circuit damage or functional influence, the motherboard or other parts needs to be replaced. If luckly,the device is tested without any problem,it will be reinstalled directly.
3) The repair fee may depend on your device situation, kindly refer to any authorized service center for further information.
4) Pay attention, any liquid damage caused by accident or human faulty is not covered by the warranty. It is recommended that you to visit authorized customer service center for repair.

Here is my another post about the waterproof function of mobile phones:
How much do you know about the waterproof function of mobile phones?
Good info. Thing is though, this phone shouldn't get water damaged at IP68. I have only ever gotten speaker damage or charging port issues on IP67 P20 Pro, and all Sony phones (which have the worst waterproofing in the world, my Z and Z3 screens both came off with their first immersion and Z5 was just as bad.)
 

pafc66

Senior Member
Oct 13, 2014
299
40
48
Mine got water damaged. Literally gave it a 4-5 second rinse in the sink as there was grub on the display ... The thing doesn't turn on now.. there's water vapour in the camera lens . Absolute joke. Surely the water tight seals were of poor quality in my handset. I'm sending it back for warranty but doubt it will be covered. Had it 3 weeks. No drops or anything. Surely there has to be some goodwill here. I used it as the manufacturer states should be fine. If it isn't covered I paid 1200 aud for this phone what sort of costs will be involved to repair?
 

pafc66

Senior Member
Oct 13, 2014
299
40
48


This was after a 5-10 second rinse in the sink.. either this IP rating is a joke or the seal on mine is defective
 
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j07cmt

New member
Jan 29, 2012
2
0
0
I used my Mate 20 Pro to make a short underwater video. I held the phone upside down, so only submerged 2 inches or so. After 30 minutes there was condensation on the front facing camera. 4 hours later, the screen became unresponsive. It's not stuck in a boot look, I'm not sure it's charging.

As I chipped the back cover within two days of owning the phone, I had a spare back cover. I took it off, dried to dry it out, but it's still not charging/booting.
 

gnikolica

Member
Mar 1, 2013
6
0
0
I used my Mate 20 Pro to make a short underwater video. I held the phone upside down, so only submerged 2 inches or so. After 30 minutes there was condensation on the front facing camera. 4 hours later, the screen became unresponsive. It's not stuck in a boot look, I'm not sure it's charging.

As I chipped the back cover within two days of owning the phone, I had a spare back cover. I took it off, dried to dry it out, but it's still not charging/booting.
What happened, what is the epilogue?

Was the repair covered by the warranty? They advertise Mate 20 Pro as waterproof and able to be immersed in water, but in small prints they still disclaim water damage.
 
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