I appreciate you going the extra step and confirming it's not us. I've reached out to tech support numerous times. The response I get from tech support is "our phones aren't locked, you need to contact TMO." I don't think op trained tech support reps know about the unlock token. I literally sent multiple reps the hyperlink to the unlock token page and they still told me to contact TMO.I just checked the oneplus website to see what you guys are referring to. The unlock.bin should be 288bytes, but what the page is giving is obvious jibberish and 518 bytes. Obviously, oneplus broke their unlock token page. Try contacting support and make them aware that the tokens page is broken.