Well I after 11 months had the volume rocker known issue happen and little spring come off. I went to TMOUS store and they gave me HTC number as they said phone still under warrenty. Only by a few weeks but still covered.
So I call HTC and they were very nice on phone. He said yes phone rear cover is covered. The date of call was 5-16-12 My phone was bought on 6-12-11. So covered but barely. Was told they would shop out new rear cover asap. I was to see an email confirming this order.
Well 2 weeks go by and no email or part. So I called on 5-29-12 to check on status. Next CSR says, Oh I found issue, first guy ordered from wrong supplier??? I will fix this for you sir. He says it fixed and walllaa I do get an immediate email with status and order number.
Well 3 weeks go buy and its now 6-24-12 past my year date and warrenty now. I see no part and status shows waiting for part. So I call back. A very monotone CSR says, We are waiting for your bad rear cover so we can send you new one. I was like WTF! I was told by last 2 csrs no return or exchange was to be done and part would be simply sent to me. He then puts me on hold and comes back and says SIR YOUR PHONE IS NO LONGER ON WARRENTY so you will have to pay for part! I was like are you friggin kidding. I have 2 order numbers showing I called in process before end of warrenty. He in a continued monotone voice says. Yes sir I understand that but our computors have no way to fix this so I do not know of any way to not charge you.
I ask for a supervisor and he puts me on hold and comes back and says he is sending order to esculation dept and they will send part without exchange.
However now a few days later no new email confirmation. I think they are stringing me along and I will never see cover and will have to buy on.
Has anyone else dealt with this kind of issue with HTC?
So I call HTC and they were very nice on phone. He said yes phone rear cover is covered. The date of call was 5-16-12 My phone was bought on 6-12-11. So covered but barely. Was told they would shop out new rear cover asap. I was to see an email confirming this order.
Well 2 weeks go by and no email or part. So I called on 5-29-12 to check on status. Next CSR says, Oh I found issue, first guy ordered from wrong supplier??? I will fix this for you sir. He says it fixed and walllaa I do get an immediate email with status and order number.
Well 3 weeks go buy and its now 6-24-12 past my year date and warrenty now. I see no part and status shows waiting for part. So I call back. A very monotone CSR says, We are waiting for your bad rear cover so we can send you new one. I was like WTF! I was told by last 2 csrs no return or exchange was to be done and part would be simply sent to me. He then puts me on hold and comes back and says SIR YOUR PHONE IS NO LONGER ON WARRENTY so you will have to pay for part! I was like are you friggin kidding. I have 2 order numbers showing I called in process before end of warrenty. He in a continued monotone voice says. Yes sir I understand that but our computors have no way to fix this so I do not know of any way to not charge you.
I ask for a supervisor and he puts me on hold and comes back and says he is sending order to esculation dept and they will send part without exchange.
However now a few days later no new email confirmation. I think they are stringing me along and I will never see cover and will have to buy on.
Has anyone else dealt with this kind of issue with HTC?
