First post, hope this is in the right section.
Like many Nexus One users my power button failed the more I used it, getting to the point where the only way I could turn on the phone was through the battery removal trick. Finally frustrated with this I contacted HTC on Monday afternoon, January 24th, 2011 to ask if this was covered under warranty, and surprisingly HTC said yes and would honour the warranty even though I was not the original owner. I opted to do the send mobile in and get it repaired method.
HTC e-mailed me a Fedex label the next day and I sent out my phone on Tuesday night, January 25th. Fedex was quick as usual even though there was poor weather on the route early Wednesday, and HTC ended up receiving the phone in Texas on Wednesday afternoon.
After playing around with my phone for about an hour after they received it, HTC decided to repair it! They sent it out later that night, and I received my working phone Thursday afternoon, January 27th!
I should add, I sent my phone in with the bootloader unlocked and rooted, however I wiped Cyanogen 6.1 off and restored it to the default ROM just to be safe. They sent if back to me with the bootloader locked and unrooted.
HTC customer service is excellent, and sorry about writing the novel above, I just wanted everyone to know about my good experience with HTC!
Like many Nexus One users my power button failed the more I used it, getting to the point where the only way I could turn on the phone was through the battery removal trick. Finally frustrated with this I contacted HTC on Monday afternoon, January 24th, 2011 to ask if this was covered under warranty, and surprisingly HTC said yes and would honour the warranty even though I was not the original owner. I opted to do the send mobile in and get it repaired method.
HTC e-mailed me a Fedex label the next day and I sent out my phone on Tuesday night, January 25th. Fedex was quick as usual even though there was poor weather on the route early Wednesday, and HTC ended up receiving the phone in Texas on Wednesday afternoon.
After playing around with my phone for about an hour after they received it, HTC decided to repair it! They sent it out later that night, and I received my working phone Thursday afternoon, January 27th!
I should add, I sent my phone in with the bootloader unlocked and rooted, however I wiped Cyanogen 6.1 off and restored it to the default ROM just to be safe. They sent if back to me with the bootloader locked and unrooted.
HTC customer service is excellent, and sorry about writing the novel above, I just wanted everyone to know about my good experience with HTC!
