HTC Mail Bug (Phone Storage Low - Error message)

[drPheta]

Have any of you heard of this?

forum.androidcentral.com/droid-incredible/12215-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=mail

androidforums.com/support-troubleshooting-incredible/80143-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=phone+storage+low

I had to deal with this yesterday, reset my phone to factory defaults. No matter what I did, the Phone Storage Low error message would not go away. My HTC Mail app was telling me it was using over 100 MB in storage. No SMS or Email could be sent/received, no application run and just Force Close, and nothing could be downloaded. Eventually, the phone just kept rebooting when I tried to run programs. So, I found those threads, reset the phone, and all works again.

I can't post links, so you guys can peruse those two forums for what I'm talking about. You guys are the pros at developing, so I thought I'd ask someone at xda.

 

[jlss]

Same problem. Ended up doing a factory reset and restored everything BUT, for my Exch acct, I purchased the Moxier Mail app. It's superb. Great integration, calendaring, etc. Easy config. All the goodies.

I still use the HTC Mail app, however, for 1 POP3 and 1 IMAP accounts, but have lowered the per-message download size and have set download to just get the past 3 days (at the bottom you can always grab more if needed.) In my business I'm responding immediately to mail, then filing or deleting it, so 3 days works for me.

Ultimately though it seems that there's a monster memory leak (a la DW Horizon magnitude leak) in HTC Mail. Hopefully we'll see a patch, though I must say that a week into Moxier I don't think I'll be switching away from it for Exch. And oh, multiple Exch accts on the Sense UI would be nice at some point, too. Just sayin'

 

[rfarrah]

My expereince:

I was up to 30+ MB and getting concerned so I deleted EVERYTHING in HTC mail (including emptying the trash folder). So there is NO data for this app to do anything with except basic setup info. Still had 26 MB in the app. Deleted the mail account. Still have 26 MB. Can't get rid of it.

Stopped using it and have been using K9 (free) for about 10 days. Took a little getting used to, but I like it.

And just ran across this: http://www.zdnet.com/blog/google/is-your-droid-incredible-low-on-disk-space/2163?tag=nl.e539

 

[kntdookoo]

Just got this message this morning. To my surprise found that same article on ZDNet. I have maybe 5 apps installed..But yes, im using HTC mail.

Guess its a memory leak of some sort. I use this phone for work and probably get 50-100 emails a day. I did however get the message to disappear by going to my TRASH folder in my HTC mail and deleting the 500 or so messages in there.

 

[krelvinaz]

Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.

I was greatly disappointed in Moxier in that it didn't have some of the basic features found in HTC Mail, messed up their widgets by putting their name in the title of each one, etc... For the price, simply didn't think it was worth the money and I got the impression they had no desire to fix or improve it. they don't even have a decent trial version to really get a handle on what it could possibly do or work arounds for the apparent lack of basic features.

touchdown was a no-go the first day as it has serious display issues on the DI.

However, I've not had any problems with HTC mail yet... get 100-160 messages a day.

 

[kntdookoo]

Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.



However, I've not had any problems with HTC mail yet... get 100-160 messages a day.

Yea, I have had my phone since 1st day of release. Never had a problem until this morning. So weird. Maybe I will try K-9 as my work email is setup POP.

 

[rfarrah]

After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.

 

[kntdookoo]

After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.

That is what i used from day one with HTC Mail. So, dont think that theory will work. I actually factory reset the phone last night and am going to try HTC Mail again with all the same settings but not use the widget.

 

[drPheta]

Yeah, ever since I had that first message and had to reset to factory defaults I've left my settings default (except for 100KB messages).

Mail size limit: 100kb
Download Feq: 15 minutes
Download Past mail: 3days

My HTC Mail is still only using around 4MB, and it's been two weeks since that episode.

 

[krelvinaz]

I've had my phone since Apr 28th and never have had the issue. I only had it set to 10kb, as arrives and 3 days, and I only used it for Exchange mail. All my pop accounts are on K9 and gmail is on gmail.

Over the weekend, I found out about the working version of touchdown for the dinc and started playing with it on Friday. Went ahead and bought it Sunday after beating it up a bit. There are enough features in it that makes it worth the coin.

Glad I didn't run into this issue, but might have over time.

 

[fasst9602]

After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.

I got the message a month after getting the phone. I had it set to save all emails and it basically bricked it and had to do a hard reset. It was stuck looping between the Verizon boot and the Incredible screen. A week later it did it again and Verizon told me I had too many emails and changed it to only hold 3 days worth. Worked for a couple weeks and the message came back yet again...This time Verizon thought maybe I had a defective phone and sent me a new one. So far a week with ALL emails saved and no issues, but I'm not holding my breath.

3 days worth of emails is kinda pointless for me...

 

[rensmooth]

Memory issues

I started seeing memory issues as described here today, first it was affecting DL from Market, late in theday I could not open texts.

I do NOT use HTC mail. But I did notice that my Contacts Storage was over 95 meg big. Probably a lil too big. Probably thumbnail/facebook integration? Anyhow I reformated phone storage, and then cleared data on contacts, now it is down to 2 meg. I re-DL contacts from Verizon sync

Not sure what this means, I love the Incredible, but can't stand bugginess... And Droid 2 comes out today...

Anyone else seen this behavior that was NOT part of the mail program?

 

[cooksalot]

So far I haven't seen this. (knock on wood) Then again I don't use HTC Mail either. I like to keep things slimmed down since I had that Moto Q with the shrinking memory. Yeah! The slimmer things got with that the smaller my storage got. Hopefully this will be fixed before I ever see the problem.