I was thinking to buy this phone. Now I have some doubts...
Do you think these cracks will bring some usability issue in the long term?
Do they tend to expand or increase in number?
You think both the black and white version suffer from the same issue?
What about the battery life? I've read in a couple of reviews that the phone struggles to reach the end of the day...
Thanks for your answers...
Well after owning my One Mini for about 2 months I got a crack right under the volume down button. I use my phone without a case, but I've never dropped it. How do you guys think I should go about getting this fixed? I bought my phone from the AT&T store about 2 months ago, but I unlocked the bootloader and have a custom ROM installed on it.
Hello everybody. I found this thread when I searched for 'One Mini Plastic Cracks' on Google. I am not a developer but I thought I should share my experience of the same problem as a number of people here seem to have.
My partner found two hairline cracks by the volume buttons of her white O2 One Mini about a week ago. (See attached pic). The lower one is much smaller and not right through. It doesn't show up in the pic very well but it is there. After reading cxians post we checked below the Beats logo and there is a tiny crack there too. The phone is about 10 weeks old and in otherwise mint condition. She always takes very good care of her phones.
At first O2 weren't interested saying that it would cost £72 to repair it even though they could see that the phone was in mint condition. They also said the warranty would now be void.
After a couple of phone calls to O2 customer service she managed to speak to somebody higher up than just a Customer Service Agent. The result is that the phone will be exchanged for a new one on Monday. The guy she spoke to was very helpful and knowledgeable - he actually read this thread while they were talking - and said that he wouldn't be surprised to see a recall of the One Mini over this issue
I can't comment on whether anybody posting here is trolling or not but there certainly seems to be a design/manufacturing fault with the plastic on these phones imo. The term 'not fit for purpose' comes to mind.
Well, this one carries on...............She had the replacement for 8 days before a tiny crack appeared again on the white plastic strip below Beats Audio logo on the back.
On contacting O2 she made it clear that this was a very small crack and was going to suggest a 'lets see what happens' approach. But the guy she spoke to (same one as before) said that even a tiny crack would invalidate the warranty in the future........ so the second replacement arrives today.
O2 say that it's htcs policy to cancel the warranty for any physical damage. I would advise anybody with this problem to report it to your Network or htc as soon as you see it. Even if you're not bothered about a tiny crack in the plastic you might find that your warranty is invalid if the phone develops another fault later on.
Just came across this thread which prompted me to take my case off my 2 week old one mini and check... low and behold its cracked in two spots!
This is a serious quality issue with the type of plastic they are using on the phone.
Will be taking it back to Telstra today and see what they do
Well I think they can't just send me something I didn't pay for... I'd even appreciate it, but I think it's against the law... But next time, I will ask about that