HTC One Mini Cracks

[sorour80]

Long term does anyone know if the cracks affect the phone or is it superficial? From the other posts it sounds like it would effect the warranty from HTC. Has anyone had pieces fall off or do they just stay as the hairline cracks and do you just get more and more of these cracks over time. Thanks for any feel back.

I haven't read that people have had actual pieces of the frame fall off. But what I can confirm from peosonal experience that the cracks start hairline and barely visible then gradually deepen and become more visible. Also new ones keep appearing overtime sometimes over night

Sent from my HTC One mini using Tapatalk

 

[karelva]

Not shock-induced

Reading through the thread and other posts, I do not believe that the cracks are caused by shocks. I've never dropped my phone. I'm also not surprised that the black version doesn't have these problems. I think it's caused by the white plastic used in the moldings. Intuitively, I believe the cracks are the result of heat: the battery. The plastic isn't malleable to expand when the back of the phone gets warm. There were other questions: Nothing falls off, performance is not impacted, no rattling, no loss of structural integrity in the hardware. It works fine and the cracks are really too small for me to worry about. It's akin to the phone still being locked. It works fine, but it just bothers me.

Unfortunately, AT&T does not carry the black model otherwise I would have traded in.

 

[karelva]

Reading through the thread and other posts, I do not believe that the cracks are caused by shocks. I've never dropped my phone. I'm also not surprised that the black version doesn't have these problems. I think it's caused by the white plastic used in the moldings. Intuitively, I believe the cracks are the result of heat: the battery. The plastic isn't malleable to expand when the back of the phone gets warm. There were other questions: Nothing falls off, performance is not impacted, no rattling, no loss of structural integrity in the hardware. It works fine and the cracks are really too small for me to worry about. It's akin to the phone still being locked. It works fine, but it just bothers me.

Unfortunately, AT&T does not carry the black model otherwise I would have traded in.

Update to my own last post: Strike that. There is now a massive ugly crack in the side of the outer frame, which is major cause for concern. Again, I've never dropped it, and it's been in a Candy Shell case for the better part of the 6 weeks that I've owned the device. Now, even if it continues to work, I will never be able to sell it, or trade it in, or anything. A sunk cost.

I've spoken to HTC customer service (if you want to call it that) who basically (1) did not acknowledge that there might be a problem with the white model even though hundreds of people have now posted about this problem (2) tried to pull a cheap one on me, stating that I was not entitled to service anyway because my 1-year warranty had expired (This model was not available on the US market 12 months ago so that one was kind of easy to dispel) and then (3) described a repair process that is so insanely complicated that I hung up on them. A customer-centric company would have said: Your phone is 6 weeks old? You've never dropped it? It's been in a case? We'll arrange for a replacement at your nearest AT&T store. Just go there now, they'll give you another one. These guys? They're not serious business people.

I have posted dozens of reviews on Yelp, Tripadvisor and many other forums before. I have never posted a negative review of anyone. Ever. This is the first one in 20 years. This is how disappointed I am by HTC as a company.

 

[micksea173]

I have had my HTC One Mini a few months and mine doesn't have any cracks on it. I have EE UK as my mobile operator. I have even dropped mine a couple of times and it is ok.

 

[sorour80]

I have had my HTC One Mini a few months and mine doesn't have any cracks on it. I have EE UK as my mobile operator. I have even dropped mine a couple of times and it is ok.

What colour

Sent from my HTC One mini using Tapatalk

 

[micksea173]

What colour

Sent from my HTC One mini using Tapatalk

Mine is the white version. I have no cracks anyway on the phone. Maybe I have been lucky to get one that doesn't crack...

 

[sorour80]

Mine is the white version. I have no cracks anyway on the phone. Maybe I have been lucky to get one that doesn't crack...

Yes you are. Hope it stays that way
?

Sent from my HTC One mini using Tapatalk

 

[dhf9*&Dh884jdk]

What started out as I tiny crack has turned into 5 with 3 of them being very noticeable. Unfortunately, I dropped my phone from about 2 feet and cracked the screen so I can't take it in to have it replaced. :/

I've never had a phone with such poor durability.

 

[csoulr666]

It seems to be a manufacturing or design defect IMHO, and most reports are from the AT&T model. Could this be a problem with certain lots? Is there a way we could check the lot no. of this device?

 

[karelva]

It seems to be a manufacturing or design defect IMHO, and most reports are from the AT&T model. Could this be a problem with certain lots? Is there a way we could check the lot no. of this device?

I'm not very knowledgeable in this sort of thing. How would I go about doing that? And then, more importantly, how do we draw AT&T's attention to the problem? I spoke to them, this is not a known defect. So they couldn't do anything for me (which I understand - I'm quite happy with AT&T).

 

[sorour80]

It seems to be a manufacturing or design defect IMHO, and most reports are from the AT&T model. Could this be a problem with certain lots? Is there a way we could check the lot no. of this device?

It doesn't have to do anything with at&t specific phones. It happened with unlocked international versions as well. My phone is one of those which was replaced by HTC after two weeks of online requests


Sent from my HTC One mini using Tapatalk

 

[Busted.]

I had this Cracks since my first HTC One mini. Currently I have my fourth mini.

I always send it in and always got a new one, or they repaired it. Last time they repaired it. Well they did, I got my phone back, the cracks were gone because several pieces were replaced. But my Volume Button wasnt working allright. There is a sound when you push the button, right ?
My buttons were broken and when I touched them just a bit, they reacted.

Same procedure again, send the phone back.
I've been waaiting for weeks. Online I could see that they wanted to repair it (online status) so I was waiting.
One morning I looked up the Status again, and they said a new phone is coming.
I did this couple of times now, and it always got repaired or replaced..
But one thing is sure. The cracks were always coming back. And I know that this phone is going to get the cracks again.

I had cracks on the line in the middle of the backside. Two cracks near each other. I was affraid the piece in the middle will pop out.
It did not, because I send it back. I guess it would have fallen out If I left the phone the way it was.

The service always said these cracks are normal signs of usage, and definitely in the case of a guarantee.

Im living in Germany, so maybe the law and the conditions are different.

I can only advise you all to send the phone back. The cracks are getting more and more.. Think about what will be left in like 1 or 2 years...

 

[karelva]

I had this Cracks since my first HTC One mini. Currently I have my fourth mini.

I always send it in and always got a new one, or they repaired it. Last time they repaired it. Well they did, I got my phone back, the cracks were gone because several pieces were replaced. But my Volume Button wasnt working allright. There is a sound when you push the button, right ?
My buttons were broken and when I touched them just a bit, they reacted.

Same procedure again, send the phone back.
I've been waaiting for weeks. Online I could see that they wanted to repair it (online status) so I was waiting.
One morning I looked up the Status again, and they said a new phone is coming.
I did this couple of times now, and it always got repaired or replaced..
But one thing is sure. The cracks were always coming back. And I know that this phone is going to get the cracks again.

I had cracks on the line in the middle of the backside. Two cracks near each other. I was affraid the piece in the middle will pop out.
It did not, because I send it back. I guess it would have fallen out If I left the phone the way it was.

The service always said these cracks are normal signs of usage, and definitely in the case of a guarantee.

Im living in Germany, so maybe the law and the conditions are different.

I can only advise you all to send the phone back. The cracks are getting more and more.. Think about what will be left in like 1 or 2 years...

I'm surprised they didn't just send you a black model. That one seems to have no problem.

 

[pgn!]

I had this Cracks since my first HTC One mini. Currently I have my fourth mini.

.
.
.

I can only advise you all to send the phone back. The cracks are getting more and more.. Think about what will be left in like 1 or 2 years...

Did you send your phone back to HTC, or back to your carrier (Vodafone, E-Plus, Telekom or O2)?

Did you have to pay each time for them to take the phone back for inspection/repair?

Thanks!

 

[Nemuritor]

I was looking for info about my cracked HTC One Mini and i found a hole thread about this. I can't believe so many people have this problem.

This is what i have, it's a international version, unlocked.

 

[Busted.]

I'm surprised they didn't just send you a black model. That one seems to have no problem.

Well I think they can't just send me something I didn't pay for... I'd even appreciate it, but I think it's against the law... But next time, I will ask about that

Did you send your phone back to HTC, or back to your carrier (Vodafone, E-Plus, Telekom or O2)?

Did you have to pay each time for them to take the phone back for inspection/repair?

Thanks!

I send it to the carrier, o2 Germany. And I haven't paid a penny, except for the porto the last time. (only paid porto one time; difficult story haha).

I was looking for info about my cracked HTC One Mini and i found a hole thread about this. I can't believe so many people have this problem.

This is what i have, it's a international version, unlocked.

I had cracks on exactly the same places, and even more. Seems like these are hot spots...


I got my newest mini about 5 days ago. And I already see a Crack. It's very smal though. This time I guess I will just give the phone back. It's a perfekt phone, except the development is kinda dead... and these cracks are annoying.
And honestly I can't even imagine what phone could replace the mini, except for the bigger sibbling... :s

I will keep reporting about whats happening, maybe it can help someone out (Y)

 

[dhf9*&Dh884jdk]

Well I think they can't just send me something I didn't pay for... I'd even appreciate it, but I think it's against the law... But next time, I will ask about that



I send it to the carrier, o2 Germany. And I haven't paid a penny, except for the porto the last time. (only paid porto one time; difficult story haha).



I had cracks on exactly the same places, and even more. Seems like these are hot spots...


I got my newest mini about 5 days ago. And I already see a Crack. It's very smal though. This time I guess I will just give the phone back. It's a perfekt phone, except the development is kinda dead... and these cracks are annoying.
And honestly I can't even imagine what phone could replace the mini, except for the bigger sibbling... :s

I will keep reporting about whats happening, maybe it can help someone out (Y)

I'm going to try to have AT&T replace mine, but idk if they will because I cracked and scratched the screen at work (even though the cracks I had appeared before I cracked the screen.)

The Moto X looks good, it has a 4.7" screen, but the physical size is only slightly larger than the Mini because the bezels are slim.

 

[SneakerXZ]

Is there anyone without any cracks or is it issue in manufacturing process?

 

[Busted.]

Is there anyone without any cracks or is it issue in manufacturing process?

I dont think I have ever seen someone without 'em ! Some of my friends own the mini, and as already mentioned they have the same issue.
The phones in the shops have these cracks, too ! But If you tell the shop employees about these cracks, they say it's because everyone goes around and touches these phones. I agree, somehow they are right. But nevertheless I have never seen a mini without this issue. I even asked a stranger once haha he didn't even noticed these cracks ! Because he was using a badass big case :laugh:

I have some new cracks, and I'm gonna take some pictures of it to show over here..
I use a TPU Silicon Softcase, and it's always on. I never throw my phone, and it never falls on the floor from higher than like 40cm/15 inches.

Photos coming soon :good:

 

[Relativedegree]

Guys, try to sell it asap. This is what I did.
It looks worse every month which is not acceptable at this price.
Bought a nexus 5 and Im happy I got rid of this phone.

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