HTC replaced my Nexus One!

[xandr00]

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.

I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!

TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.

 

[cigar3tte]

Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?

 

[player911]

yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.

At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?

 

[ctbear]

You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet

 

[cigar3tte]

yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.

At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?

You're supposed to get advanced replacement unless your phone is engraved.

 

[xandr00]

Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?

since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.

 

[player911]

You're supposed to get advanced replacement unless your phone is engraved.

No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?

 

[cigar3tte]

No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?

I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.

I'm pretty sure Google will transfer you to HTC at some point.

 

[kaiser_tytnii]

I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.

I'm pretty sure Google will transfer you to HTC at some point.

I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware

 

[Amdathlonuk]

I've sent my phone in 3 times now....

1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )

Exceptional service.

 

[javi806]

I'm hoping for the same luck. I just sent my phone in for the same reason...

 

[stuff]

I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.

 

[ronj1986]

Replace nexus one

Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

 

[bullyfrog]

For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.

HTC wants to replace the motherboard as you have an unlocked bootloader.

They are two separate issues.

After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.

 

[cowboyfarmer]

Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.

 

[cowboyfarmer]

For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.

HTC wants to replace the motherboard as you have an unlocked bootloader.

They are two separate issues.

After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.

Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.

 

[javi806]

Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

All they asked me for was the phone's IMEI and my name...

 

[bullyfrog]

Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.

I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.

 

[WebghostDK]

My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.

I contacted HTC and they fixed it anyway by replacing the mobo.

I was without my N1 in 6 days and i sent it to UK from Denmark

HTC rocks.

Sent from my Nexus One using XDA App

 

[xxjoshuaaxx]

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.

I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!

TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.

I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.