HTC screwed up my refund, suggestions?

[hbkmog]

Hi all. So I bought my Nexus One near the end of June, but shortly after that, I decided to return the phone to get a refund as it's defective. I called them and they sent me a shipping label, but at that time I was not in town so I wasn't able to ship the phone back with the first shipping label. Then I called them, they sent me another one and this time I sent it back( bought another used one afterward).

It has been more than 1 month since I sent my phone back to HTC. But I still haven't received any refund, nor have they contacted me. So I've been calling them for more than 2 weeks, inquiring this issue and it has been escalated 3 times already to their escalation department. The representatives told me they were still waiting for the respond from them. But so far I still haven't got any respond from them after the 2 weeks.

Since it has been too long to a ridiculous level, I'm thinking to contact my bank to initiate a chargeback. Any suggestions, guys?

 

[peliROJO]

Charge back isn't a bad idea. My experience with the escalation department is that they are slow and always require at least 2 additional calls.

Sent from my Nexus One using XDA App

 

[ctbear]

Hi all. So I bought my Nexus One near the end of June, but shortly after that, I decided to return the phone to get a refund as it's defective. I called them and they sent me a shipping label, but at that time I was not in town so I wasn't able to ship the phone back with the first shipping label. Then I called them, they sent me another one and this time I sent it back( bought another used one afterward).

It has been more than 1 month since I sent my phone back to HTC. But I still haven't received any refund, nor have they contacted me. So I've been calling them for more than 2 weeks, inquiring this issue and it has been escalated 3 times already to their escalation department. The representatives told me they were still waiting for the respond from them. But so far I still haven't got any respond from them after the 2 weeks.

Since it has been too long to a ridiculous level, I'm thinking to contact my bank to initiate a chargeback. Any suggestions, guys?

HTC's customer service is nice, but their warehouse is horrible.
Next time you call them, ask to speak to a supervisor directly. Make sure you let him/her contact you frequently about your issue, and make sure you write down his/her name for future reference.

 

[hbkmog]

Yeah, I have been contacting them for more than 2 weeks. Actually it's the 3rd time they report to the escalation center. I'm very unhappy with their lousy effeciency. Reps are nice and kind, but there's nothing they can do. And they don't have a number or email so that I can't contact the repair/refund/warehouse directly.

So far since I returned my phone in mid July, I still haven't got my $600 back.

 

[kam187]

Keeps calling, keeps escalating, keep bugging them if you can wait. If you can't wait, need the money or have just had enough initiate a chargeback and forget about it.

 

[bedwa]

Ugh, good luck. As a CSR with a completely different company that works with electronics, it always seems as warehouses are as slow as molasses. I agree with kam187. Do what you need to do man.

 

[GldRush98]

Chargeback. This is why it exists.

 

[hbkmog]

Okay. I will call them tomorrow for the last time. If they still can't get things right. I will start the chargeback process. I've never done it before, so hopefully it will go smoothly.