HTC Sense Companion: no more suggestions...

[Howling Wolf]

Hello everyone!

it seems like HTC Sense Companion didn't like my rom changes, since I ran the 1.13.401.1 ruu, it asks my personal data and if I'm interested in this or that suggestion and that's all, no more footsteps statistics or weather update like it used to give me every day. Back on Maximus HD, just the same... I tried to uninstall updates, clear cache and data, to no avail...

Someone's got an idea what the issue is ? Please, help!

 

[Alpert3]

Logged into your HTC account? Stupid question, but that's where people forgot the most.

 

[Howling Wolf]

Logged into your HTC account? Stupid question, but that's where people forgot the most.

1st, thanks for the answer!
Yes I am logged into my HTC account, you're kind of forced to when you set HTC Sense Companion up.
But what I don't understand is why sync is off and can't be turned on in accounts and sync ? Could it be the issue ?
When HTC Sense Companion did work, I did nothing special but set it up and log into my HTC account the simplest way...

 

[mhajii210]

HTC Sense Companion

I am having the exact same problem and no one seems to have a clue what to do. I know it's not a big deal but it's driving me nuts! I was on stock ROM and Sense Companion was working perfectly. Then I switched to ViperU 1.7.0 (full wipe), and now Sense Companion doesn't do anything. It asked me to opt-in but after that no cards or notifications. If I had to guess I would guess it's some weird HTC server glitch. Others on the same ROM are getting it to work. If you find out anything please let me know. I contacted HTC chat support and the chat rep supposedly contacted the HTC dev team. They said the app will not work properly on any custom ROM. I believe that's bull since others have it working obviously on a custom ROM.

 

[mhajii210]

Hello everyone!

it seems like HTC Sense Companion didn't like my rom changes, since I ran the 1.13.401.1 ruu, it asks my personal data and if I'm interested in this or that suggestion and that's all, no more footsteps statistics or weather update like it used to give me every day. Back on Maximus HD, just the same... I tried to uninstall updates, clear cache and data, to no avail...

Someone's got an idea what the issue is ? Please, help!

1st, thanks for the answer!
Yes I am logged into my HTC account, you're kind of forced to when you set HTC Sense Companion up.
But what I don't understand is why sync is off and can't be turned on in accounts and sync ? Could it be the issue ?
When HTC Sense Companion did work, I did nothing special but set it up and log into my HTC account the simplest way...

What ROM did you use to initially setup the Sense Companion app? That is normal for the sync to be off. That has nothing to do with it. I have a theory that the app somehow gets messed up if you switch to a different ROM and try to set it up again. I was actually thinking about switching back to stock ROM to see if it goes back to working normally, but the app isn't worth all the hassle.

 

[Alpert3]

What ROM did you use to initially setup the Sense Companion app? That is normal for the sync to be off. That has nothing to do with it. I have a theory that the app somehow gets messed up if you switch to a different ROM and try to set it up again. I was actually thinking about switching back to stock ROM to see if it goes back to working normally, but the app isn't worth all the hassle.

Perhaps you're right. 3rd party roms has no guarantee of it.
I disabled the Sense Companion...It doesn't help me a lot.

 

[Howling Wolf]

Perhaps you're right. 3rd party roms has no guarantee of it.
I disabled the Sense Companion...It doesn't help me a lot.

I do use Sense Companion for my daily footsteps. I 1st set it up on stock/locked status. It still worked when I set my U11 up again after unlocking it. It still worked when I dirty flashed Maximus HD. It went nuts when I ruu to 1.13.401.1 to get the ota in order to have the 1.27.401.5 firmware correctly flashed...

I wonder if there's a way to completely reset Sense Companion...?

 

[mhajii210]

I do use Sense Companion for my daily footsteps. I 1st set it up on stock/locked status. It still worked when I set my U11 up again after unlocking it. It still worked when I dirty flashed Maximus HD. It went nuts when I ruu to 1.13.401.1 to get the ota in order to have the 1.27.401.5 firmware correctly flashed...

I wonder if there's a way to completely reset Sense Companion...?

What I believe happens is when you first set it up it collects your software info and numerous data and sends it to some HTC server. I believe those who have it working on a custom ROM dirty flashed like you did once it was already setup on stock. It's also possible that HTC started checking what software the user is running at a later date. Once you wipe the App's data and start over again, it collects the data again and if the software is not stock, the App will not work properly. This is my best guess. The only way to make it work on a custom ROM once you've wiped the App's data is to flash back to stock, setup the app (opt-in etc.), dirty flash to custom ROM and it should work as long as you give the App time to collect the data on the stock ROM. I'm sure there is a way to fool the App into thinking you're on stock, but no one seems to care. I've reported it in the ViperU ROM thread and most people have uninstalled the app and could care less. Unless a developer cares there is no other way IMHO to get the app to work properly. Sorry you're having the same problem. I think you and I are the only ones that seem to like the app. I pretty much have given up since I don't have the technical knowledge to hack or fool the app.

 

[Howling Wolf]

What I believe happens is when you first set it up it collects your software info and numerous data and sends it to some HTC server. I believe those who have it working on a custom ROM dirty flashed like you did once it was already setup on stock. It's also possible that HTC started checking what software the user is running at a later date. Once you wipe the App's data and start over again, it collects the data again and if the software is not stock, the App will not work properly. This is my best guess. The only way to make it work on a custom ROM once you've wiped the App's data is to flash back to stock, setup the app (opt-in etc.), dirty flash to custom ROM and it should work as long as you give the App time to collect the data on the stock ROM. I'm sure there is a way to fool the App into thinking you're on stock, but no one seems to care. I've reported it in the ViperU ROM thread and most people have uninstalled the app and could care less. Unless a developer cares there is no other way IMHO to get the app to work properly. Sorry you're having the same problem. I think you and I are the only ones that seem to like the app. I pretty much have given up since I don't have the technical knowledge to hack or fool the app.

I'm now waiting for the 1.27.401.1 ruu (being already on the matching firmware and not yet S-Off), hoping to sort it out...

 

[LibertyMonger]

Yes it stops working on custom ROM's I guess. It's no longer working for me either. There will have to be a fix. I'm just gonna disable it until there may be a fix.

 

[Howling Wolf]

By the way, I'm currently on stock (nandroid backup restored), but uncomprehendingly Uncertified in play store. I think it has nothing to do with this issue because I'm certified again if I flash Maximus HD and Sense Companion still not working properly...

 

[Howling Wolf]

Here, I invoke @LlabTooFeR , @LeeDroid and @j to the 4n and their Dev skills for a solution/ fix...

 

[j to the 4n]

Here, I invoke @LlabTooFeR , @LeeDroid and @j to the 4n and their Dev skills for a solution/ fix...

I'll let @LlabTooFeR handle it.

 

[Howling Wolf]

I'll let @LlabTooFeR handle it.

Ok, thanks anyway

 

[mhajii210]

I do use Sense Companion for my daily footsteps. I 1st set it up on stock/locked status. It still worked when I set my U11 up again after unlocking it. It still worked when I dirty flashed Maximus HD. It went nuts when I ruu to 1.13.401.1 to get the ota in order to have the 1.27.401.5 firmware correctly flashed...

I wonder if there's a way to completely reset Sense Companion...?

I can't believe it. The app started working late this afternoon. There was an app update 2 days ago. Not sure if that has anything to do with it but it's working perfectly fine now. I guess it works on a custom ROM after all.

 

[LibertyMonger]

I can't believe it. The app started working late this afternoon. There was an app update 2 days ago. Not sure if that has anything to do with it but it's working perfectly fine now. I guess it works on a custom ROM after all.

Manufacturers and service providers will tell you nothing works properly on custom ROM's and your phone will explode. Never even mention custom ROM to them they don't have a clue lol. I took my HTC 10 into Verizon for a new SIM card and the rep must of thought I was too stupid to install it so he was man-handling my phone and we he saw the red writing on boot up he automatically went into panic mode lmao. I told him to just give me my phone back I got this. :laugh:

 

[Howling Wolf]

I'm back on Maximus HD 2.1 after I ruu my U11 with the freshly available 1.27.401.5 dugl ruu.
I shall see if HTC Sense Companion works again as it used to.
I'll report about it asap.

 

[Howling Wolf]

I've just received an update for Sense Companion, hoping harder it'll work again very soon...

 

[Howling Wolf]

At last, Sense Companion's working great again since last Saturday and this after I ruued my U11 with 1.27.401.5 ruu, reinstalled TWRP and flashed Maximus HAD back 3 days before...
I'm still puzzled, but hey Sense Companion's back on the saddle