HTC Titan keeps rebooting

[Moskus]

Just a "heads up"....
On October 28th I got my HTC Titan and it has been the best phone I've had in my hands. Until this morning.

I stared the day by reading email. I put the Titan on the table and went for a cup of coffee. As I was standing by the coffee machine I saw the phone rebooting. "OK", I thought, "that was strange". But I let it boot, hoping that was it.

But that wasn't it. It kept rebooting. The longest time it went without rebooting was 10 minutes, but often it restarted every 1 minute or so.


I tried pulling the battery, and restarted. Still rebooting.
I tried removing my apps, such as Rowi and Spotify. Still rebooting.
I tried a hard reset, and added my accounts (Exchange, Twitter, Facebook). Still rebooting.
I tried another hard reset. Still rebooting.

I sent it to service. Hopefully they'll find out why.


The only other similar issues I've been able to find are issuses with HD2 and the SD-card. But the Titan only has built in memory. If this is the culprit, I would really, really like to know what caused this as I haven't done anything special.


It does not appear to be a common problem, but have anybody else heard of this?

 

[uiqjirka]

Update rom to 1.09..

 

[Moskus]

If the Service Center doesn't upgrade (and the error returns), I will consider this. (It's this one, right?)

I was just hoping that a brand new phone would last longer than 10 days before I "hack" into it. As it is so new, I don't want to do anything to break my warranty.

 

[Moskus]

Update rom to 1.09..

... and just to be sure: Is this just a general suggestion, or do you know it to solve my problem?

 

[uiqjirka]

It is an official ROM that means you will not lose the warranty.

This ROME is intended to solve restart problems, wifi drops etc.

 

[Moskus]

Great! If Service does not upgrade, and/or it happens again, I'll try that first.

 

[jonteponte]

if you havnt tried it yet you should try a new sim-card. we have had quite strange behavior with a couple of titans here at work with sims that were about 2 years old. with new sim-card - no problemas.

//jonte

 

[Moskus]

if you havnt tried it yet you should try a new sim-card. we have had quite strange behavior with a couple of titans here at work with sims that were about 2 years old. with new sim-card - no problemas.

My SIM-card was from 2006(!) so we tried that first.

But thank you for the suggestion.

 

[jonteponte]

My SIM-card was from 2006(!) so we tried that first.

But thank you for the suggestion.

hmm, another thing - i know norway has come a long way on the "mobile-office-extention" - we now has something similar in sweden and my titan is connected to our companyswitchboard - and if i make some changes to our part(cisco) (not Telias, our carrier) and im in any kinda call with me titan it will enter an almost always neverending hang. if i disconnect my titan from our swithboard i still hasnt experienced a single hang.

not a solution but something to perhaps help you along the way =)

 

[Putrescine_UK]

I've been having this exact same problem - and I only received the phone yesterday! I'm going to wait for a reply from HTC before flashing a ROM although I was disappointed to note that their website doesn't even have a support page for the Titan.

Does anyone know where the updated ROM actually came from so that it is known and not just reported to be an official ROM?

 

[pencilcase]

deinstall the HTC apps, this solved it for me!
my sim-card is really old, no issues with that, also I am running the 1.09 Rom

 

[Moskus]

deinstall the HTC apps, this solved it for me!/QUOTE]
I didn't think of that, as I didn't thought it was possible! It never even occured to me that it could be done.

If that makes it work, then we should tell HTC. They are certainly not helped by their own flawed software...

 

[Putrescine_UK]

HTC have said that the 1.09 ROM on here is not an official ROM, since an official ROM would come over Zune.

I have been advised to either re-set the phone to factory default or contact the retailer about a replacement. I seriously doubt a re-set will fix this, so I'm likely to have to return it, which is incredibly annoying.

 

[Putrescine_UK]

I've received a further reply from HTC, below:

"With regard to the issue being software related - we have not had any confirmation or known faults with the current ROM version on the Titan.

If the issue was found to be an issue with the ROM an update would indeed be issued, but as we have nothing confirmed I cannot say if an update will be provided to fix this at this moment."

If other people are having this problem then it needs to be reported to HTC before they will do anything.

 

[Moskus]

HTC have said that the 1.09 ROM on here is not an official ROM, since an official ROM would come over Zune.

I don't know exactly how it works now, but before there were two kinds of ROMs. The one released to everyone, and the ones given to service centres in case of bugs.

I believe this is a situation for the latter.

 

[uiqjirka]

HTC have said that the 1.09 ROM on here is not an official ROM, since an official ROM would come over Zune..

If this would not be an official version it won´t be possible to flash it without an unlocked bootloader..

 

[iosub]

If this would not be an official version it won´t be possible to flash it without an unlocked bootloader..

You are right!

 

[Moskus]

If this would not be an official version it won´t be possible to flash it without an unlocked bootloader..

Did you say "won't" instead of "shouldn't"?

I guess what I am asking is:
Is it possible to flash the 1.09 ROM without an unlocked bootloader or not?

 

[uiqjirka]

Yes,without unlocked bootloader,it is official rom

 

[Jason Roach]

Awesome

Sent from my stock rooted D3