htc u11 water damaged

[life25ak]

hello,
please i want a solution to get my data from htc u11 after water damaged,
the sea water entered the phone before one month and i sent it to service center but they said it didn't work, after one month i plug the charger and it worked just on the boot screen and stuck there and the buttons are not working , and all the pictures were taken in the service center,
please help me to get the data

 

[deftoner]

Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.

Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.

Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm

From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.

 

[CurtisMJ]

Assuming the USB port works but the buttons and touchscreen do not, if you can somehow get back to download mode you could try to unlock the bootloader and temp boot a special TWRP pack to dump the data(it would have your encryption password so you'll need to pack it yourself). I'm suggesting unlock and TWRP because it seems like the current ROM is not booting. Most service centers would wipe data before working though, hopefully you aren't that unlucky.

 

[shivadow]

In all honesty it looks to me like the camera board is knackered, which contains the nfc chip and camera hardware.

The fact the phone can get as far as it can is almost promising. You must try to select download mode if your buttons still work. If not then you're stuck. If they do work then try flashing the stock firmware zip from an external sdcard. If it takes then it might boot. Reflashing the same firmware doesn't wipe any data. It just resets the firmware as stock, leaving your apps etc intact.

I believe it is running marshmallow august update, previous to nougat so your internal memory may not be encrypted, as previously stated, unless you encrypted it yourself. You will need the full Marshmallow 2gb update ruu zip, rename to 0pja10000.zip, copy to a class 10 microsd, place in phone and boot to download mode and flash it.

You might get somewhere, you might not. If it fails to flash then the phone is finished. If it flashes but doesn't boot its finished, if it boots BONUS!. There is also the possibility that the phone has been wiped in the store. If so your data may be gone forever BUT.. THERE'S AN APP FOR THAT!!.

Im not specifically promoting this app in any way its just that it is the only one I know of that does this and actually works, "Diskdigger". Its worth trying but it may not have any data to recover and if it does have an sd card in that is 64gb or more.

Only USA and Taiwan have "uh oh protection". A one time unconditional swap for another phone within, i think, 12 months.

Hope this helps.

 

[mathrania]

Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.

Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.

Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm

From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.

I think comtel is the authorized service provider for HTC phones in the emirates.

 

[life25ak]

Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.

Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.

Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm

From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.

Thank you

But i sent it to service center htc asked me to send it there