Huawei P10 turn off when taking a picture...

[dagois]

Hi,
I own a huawei p10 for over a year with the latest updates made; for a few days, when I try to take a picture, my phone turn off!
Even after a hard reset, I have the same problem.
Has anyone ever met this problem?
Thanks.

 

[Jannomag]

Does your P10 this in camera app only or also in other apps like WhatsApp?
Only thing you can do is a factory reset to find out if it's a software bug. If it's just the camera app try to reset this app.
Is this only happening when you take the picture or even while opening the camera of focusing?

If this problem is still present it can be a hardware fault, maybe an electric shortage inside the camera which causes a full shortage and the phone turns off.

 

[dagois]

Does your P10 this in camera app only or also in other apps like WhatsApp?
Only thing you can do is a factory reset to find out if it's a software bug. If it's just the camera app try to reset this app.
Is this only happening when you take the picture or even while opening the camera of focusing?

If this problem is still present it can be a hardware fault, maybe an electric shortage inside the camera which causes a full shortage and the phone turns off.

Thank you for your prompt response.
The problem only occurs when I try to take a picture with the system application, even after a factory reset.
I changed the battery 6 months ago; maybe the worry comes from there ...
I will probably also (occasionally) install a custom rom.
Thanks.

 

[Jannomag]

Only stock app or third party apps, too?
If third party apps work fine then you can try to install a newer version, if available.

 

[dagois]

Only stock app or third party apps, too?
If third party apps work fine then you can try to install a newer version, if available.

Only with the system photo application and even with the latest version of android.
It can also be an hardware problem.
I will test several tracks and I will come back to poster if I find a solution.
Thanks again for the interest in my problem.

 

[dagois]

Only stock app or third party apps, too?
If third party apps work fine then you can try to install a newer version, if available.

Hi,
The track of the battery problem was good, you were right.
I did not think about it right away because I changed it 5 months ago. Bought cheap on eBay, it was to predict ...
Thank you again for your help.

 

[Badasve]

Hi,
The track of the battery problem was good, you were right.
I did not think about it right away because I changed it 5 months ago. Bought cheap on eBay, it was to predict ...
Thank you again for your help.

Hi, I have the same problem but with the stock battery. How did you find out it was a battery problem? Did you put the stock battery back into the phone and witnessed that the problem was gone?

 

[dagois]

I don't remember exactly how I had identified that the problem was with the battery, but once changed, everything worked fine.