Huawei P20 Pro Issues

[yc1437]

First of all, I like this phone very much it is a beautiful and powerful phone I ever own. And I create this post to share out the issues/possibly bugs and I hope someone from Huawei will see this and take improvement actions.The reason is simply is when you chat to the customer support, always ended up with political answer (at least for me).

Here are what I think need improvements/fixes:

1. My P20 Pro have the bluetooth always on and connected to my Polar M430 sports watch. Today I found that the phone Bluetooth was switched off without my notice. When I try to switch on back the Bluetooth, the phone just freeze (screen black up) and ended up I have to long press the power button to hard restart the phone!

2. Where is the setting for user to choose the build in sms messenger notification tone? Why one system notification tone for all?

3. Dim WhatsApp notification sound. Not sure why but the WhatsApp notification just dimmer than my old mate 8.

4. Mobile game compatibility, some of the game I used to play on mate 8, now do not work properly in P20 Pro. What a lame a flagship not supported by game developer?

5. Touch vibration intensity setting, where is it?

6. Bluetooth headset control not fully work with 3rd party music player eg. Huawei AM61 on PowerAmp. Not sure this is Huawei issue or the apps issue.

7. SwiftKey keyboard landscape mode oddly display, check the Screenshot attached.

8. Where is the pocket mode where the Ringtone notification tone can be set louder.

9. You may continue highlight if any

 

[tigamilla]

Garmin losing connectivity

I have had my P20 Pro for two days and noticed that similarly to you, my Garmin which had an excellent always on connection to my Xperia Z5 premium, is often disconnected unless I force it to sync.

 

[BeDesireS]

For the Bluetooth problems you have to set the app auto start settings of the Polar / Garmin app to manuell and give full permissions. Otherwise the phone will recognize the battery drain in the background and kill the app.
I use a Garmin vivoactive 3 and after I changed this all is fine. You will get an notification about heavy battery drain at some point, but just ignore it.

Gesendet von meinem CLT-L29 mit Tapatalk

 

[yc1437]

Thanks, let me give a try.

Sent from my CLT-L29 using Tapatalk

 

[moomeed]

Suddenly turns off

Im having the same issue with my P20 pro ,
The phone turns off in my pocket suddenly without any signs and to power it on again i have to long press the pwoer button !


I have my phone paired to fitbit charge 2 & i dont know if this is causig the issue or not

So far this happened to me twice now , so frustrating

 

[puremind]

My main issue is the display scratches like nothing. No gorilla glass.

First of all, I like this phone very much it is a beautiful and powerful phone I ever own. And I create this post to share out the issues/possibly bugs and I hope someone from Huawei will see this and take improvement actions.The reason is simply is when you chat to the customer support, always ended up with political answer (at least for me).

Here are what I think need improvements/fixes:

1. My P20 Pro have the bluetooth always on and connected to my Polar M430 sports watch. Today I found that the phone Bluetooth was switched off without my notice. When I try to switch on back the Bluetooth, the phone just freeze (screen black up) and ended up I have to long press the power button to hard restart the phone!

2. Where is the setting for user to choose the build in sms messenger notification tone? Why one system notification tone for all?

3. Dim WhatsApp notification sound. Not sure why but the WhatsApp notification just dimmer than my old mate 8.

4. Mobile game compatibility, some of the game I used to play on mate 8, now do not work properly in P20 Pro. What a lame a flagship not supported by game developer?

5. Touch vibration intensity setting, where is it?

6. Bluetooth headset control not fully work with 3rd party music player eg. Huawei AM61 on PowerAmp. Not sure this is Huawei issue or the apps issue.

7. SwiftKey keyboard landscape mode oddly display, check the Screenshot attached.

8. Where is the pocket mode where the Ringtone notification tone can be set louder.

9. You may continue highlight if any

 

[moomeed]

First of all, I like this phone very much it is a beautiful and powerful phone I ever own. And I create this post to share out the issues/possibly bugs and I hope someone from Huawei will see this and take improvement actions.The reason is simply is when you chat to the customer support, always ended up with political answer (at least for me).

Here are what I think need improvements/fixes:

1. My P20 Pro have the bluetooth always on and connected to my Polar M430 sports watch. Today I found that the phone Bluetooth was switched off without my notice. When I try to switch on back the Bluetooth, the phone just freeze (screen black up) and ended up I have to long press the power button to hard restart the phone!

2. Where is the setting for user to choose the build in sms messenger notification tone? Why one system notification tone for all?

3. Dim WhatsApp notification sound. Not sure why but the WhatsApp notification just dimmer than my old mate 8.

4. Mobile game compatibility, some of the game I used to play on mate 8, now do not work properly in P20 Pro. What a lame a flagship not supported by game developer?

5. Touch vibration intensity setting, where is it?

6. Bluetooth headset control not fully work with 3rd party music player eg. Huawei AM61 on PowerAmp. Not sure this is Huawei issue or the apps issue.

7. SwiftKey keyboard landscape mode oddly display, check the Screenshot attached.

8. Where is the pocket mode where the Ringtone notification tone can be set louder.

9. You may continue highlight if any

did you manage to find a fix for this issue ?? so frustrating , i tried to pinpoint the source of this issue with no luck i just happens randomly

 

[Wingb]

Mine doesnt play well with facebook messenger. Something so basic. As for boomerang, it doesnt save the vid taken. At some point, there was no audio on vids that i sent thru msgr but got fixed after i reset my phone. I hope huawei really does notice these problems. I've never had to go thru such problems with my samsung phones before.

 

[Jonathan-H]

First of all, I like this phone very much it is a beautiful and powerful phone I ever own. And I create this post to share out the issues/possibly bugs and I hope someone from Huawei will see this and take improvement actions.The reason is simply is when you chat to the customer support, always ended up with political answer (at least for me).

Here are what I think need improvements/fixes:

1. My P20 Pro have the bluetooth always on and connected to my Polar M430 sports watch. Today I found that the phone Bluetooth was switched off without my notice. When I try to switch on back the Bluetooth, the phone just freeze (screen black up) and ended up I have to long press the power button to hard restart the phone!

2. Where is the setting for user to choose the build in sms messenger notification tone? Why one system notification tone for all?

3. Dim WhatsApp notification sound. Not sure why but the WhatsApp notification just dimmer than my old mate 8.

4. Mobile game compatibility, some of the game I used to play on mate 8, now do not work properly in P20 Pro. What a lame a flagship not supported by game developer?

5. Touch vibration intensity setting, where is it?

6. Bluetooth headset control not fully work with 3rd party music player eg. Huawei AM61 on PowerAmp. Not sure this is Huawei issue or the apps issue.

7. SwiftKey keyboard landscape mode oddly display, check the Screenshot attached.

8. Where is the pocket mode where the Ringtone notification tone can be set louder.

9. You may continue highlight if any

Some of these things are specific features to other phones. Phone ringing louder in a pocket for example, is usually HTC phones or maybe Samsung, Vibration Intensity usually Samsung, although it never allows you to go higher as Samsungs are already set to highest setting.
Notifications are per app, so the default tone is only for apps where you cannot set a tone.
So for messaging apps, or gmail, you change those tones inside the apps, or under apps in the main settings. Much like iphone, the settings are for each app.
I would switch to gboard, it's much better than swiftkey.

 

[kotsios8]

Mine doesnt play well with facebook messenger. Something so basic. As for boomerang, it doesnt save the vid taken. At some point, there was no audio on vids that i sent thru msgr but got fixed after i reset my phone. I hope huawei really does notice these problems. I've never had to go thru such problems with my samsung phones before.

same issue for me with fb messenger.. im unable to send a selfie cause the send button is nowhere to be shown.

 

[croques]

I'm finding problems with Mobdro. When initially installed it worked. Second and subsequent attempts it just force closes.

Google Home won't open shopping list in Chrome browser.

Seems like permission issues but I've looked through everything obvious. Any one else?

 

[aaronb0209]

Without a doubt, one of the best phones i have ever had. Still... some basic problems. Facebook messenger is not working correctly, wont let me send picture with my front camera. i take the picture and it doesnt show the send button at all. When i take with rear camera, it allows me to send them. very frustrating. also, there is no seperate sound control for ringtone and notifications. to turn the volume for notifications down, i also have to turn down the ringtone volume... really basic stuff!! come on. any solutions?

 

[Ηλίας Κυριάκου]

HUAWEI P20 pro

Κάποιος που να έχει πρόβλημα με το messenger στης σελφιε που να μην έχει κουμπί αποστολής

 

[qwerty1q]

I can send a selfie with Messenger Lite

 

[bobpsn]

same on Y6 Pro

I'm finding problems with Mobdro. When initially installed it worked. Second and subsequent attempts it just force closes.

Google Home won't open shopping list in Chrome browser.

Seems like permission issues but I've looked through everything obvious. Any one else?

Hi,
I had the same problem on a Y6 Pro Huawei device. After 3 or 4 times I used the application it is not working anymore, since it closes
immediatly after lunching.
Did you solved your problem?

 

[jaz720848]

App issues possible fix

Hello all,

One thing that I have noticed with some apps that may be causing some wired issues is the full screen display mode.

What I would suggest to try is if you have enabled the full screen mode for an app you are having issues with, try disabling it. This can be done by going to settings>display>full screen display>"name of problem app" and simply turn the toggle off if it's enabled.

It may or may not help but have a go and see.

 

[spewak]

Automatic Brightness

I am having this recurring issue with the Auto Brightness. It is always set to Automatic and I prefer to set it myself. Anybody have this issue?

 

[Federicadr]

I am having this recurring issue with the Auto Brightness. It is always set to Automatic and I prefer to set it myself. Anybody have this issue?

By any chance have you used the 'optimisation' tool or the battery tool? I did and battery was going very bad.
Yesterday I did a factory reset and never touched those tools again and for the moment everything is going very well.
I remember that brightness was constantly changing (even on manual) on my p9 after having used those options.

Sent from my EVA-L09 using Tapatalk

 

[cbs1226]

I can't get mobile data to work on my p20 pro. Everything else works. I have AT&T.

 

[htc6500uk]

Would have been good if the P20 Pro handled date/time file attributes correctly rather than just stamping all over the created/modified/acessed data with the date and time of the copy like many other Android devices.

Only the Nexus and OnePlus ranges have sorted this out as far as I know. It seems such a basic fault not to have been fixed in a flagship device.