Same it's already the 4th time I've contacted them. Everytime they respond with don't worry you will receive it. I will never ever again buy a Huawei. Is there any Android brand that actually gives nice support like Apple except Samsung and Google Pixel ofcourse?I tried to clear data etc. and restarted the phone, but it does not make a difference.
I contacted Huawei support and they say the rollout is almost finished and that I should get the update within the next week, after that I should contact them again if I did not receive it