I am having facebook messenger problems

[Owenboy89]

Hi everyone.


My wife has an S8 and recently she has noticed that she hasn't been receiving notification on Facebook messenger.

Me thinking it was an easy problem to solve went into the phone setting clicked on notifications and found that the notifications for the app were all on how they should be.

Then I went into the app settings and checked there and everything was right.

Then I restarted the phone and it still wouldn't work.

Then I uninstalled and reinstalled the app and still no success

I even got my phone out an S7E and checked how the settings should look on mine and hers matched my settings.

All her other apps are working except this one.


Am I missing something here, because it doesn't make any sense why it's not working. I performed a stock flash on the device about a month ago to 3 software, so she could have wifi calling but I don't see how this could of affected this one app and none of the others.

If anyone has any suggestions here I am all ears because I am out of ideas.

 

[Praetore]

Make sure that it's not being forced close by the S8's onboard memory manager... sometimes it shuts down apps and you won't get notifications. Double check in the battery settings (you can get there from settings or the swipe panel) to see if the Messenger app itself is active.

 

[Owenboy89]

Make sure that it's not being forced close by the S8's onboard memory manager... sometimes it shuts down apps and you won't get notifications. Double check in the battery settings (you can get there from settings or the swipe panel) to see if the Messenger app itself is active.

Cool thank you for the reply, I will try it and keep you posted...but what setting am I looking for when I get to the battery settings.

 

[Owenboy89]

Hi everyone.


My wife has an S8 and recently she has noticed that she hasn't been receiving notification on Facebook messenger.

Me thinking it was an easy problem to solve went into the phone setting clicked on notifications and found that the notifications for the app were all on how they should be.

Then I went into the app settings and checked there and everything was right.

Then I restarted the phone and it still wouldn't work.

Then I uninstalled and reinstalled the app and still no success

I even got my phone out an S7E and checked how the settings should look on mine and hers matched my settings.

All her other apps are working except this one.


Am I missing something here, because it doesn't make any sense why it's not working. I performed a stock flash on the device about a month ago to 3 software, so she could have wifi calling but I don't see how this could of affected this one app and none of the others.

If anyone has any suggestions here I am all ears because I am out of ideas.

Hi people, I seem to have solved the problem.


I followed the suggestion and went to the battery setting. In those setting there was an option for unmonitored and monitored apps. When checking the list of apps that were in these setting everything was right, including the messenger app in unmonitered app section. I removed it from that list and didn't bother adding it back.


Tested.........and it worked....I even got other people to message her in different situtations and it worked and still works.....not added it back in to the list yet, as long as it keeps working I prob won't