Question I bought a OnePlus 9 Pro from OnePlus.com. Intending to use it at TMobile.

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TAMARETTE

Member
Mar 24, 2011
30
20
Belton
I am currently a Tmobile subscriber and I usually buy my OnePlus phones thru Tmobile. But this time I just purchased the phone outright from OnePlus.com. I received the phone on Mar 31st and everything works except when I go on the Tmobile website it still lists my OnePlus 9 pro as 'unknown phone'. For other people who have purchased their phones directly from Oneplus for use on Tmobile is this normal?? It's been 9 days and I am wondering. I still get 5g speeds and everything but Im an old worry wart. Thanks in advance.
 

schmeggy929

Recognized Themer
Apr 13, 2008
2,852
1,952
New Jersey
OnePlus 9 Pro
I am currently a Tmobile subscriber and I usually buy my OnePlus phones thru Tmobile. But this time I just purchased the phone outright from OnePlus.com. I received the phone on Mar 31st and everything works except when I go on the Tmobile website it still lists my OnePlus 9 pro as 'unknown phone'. For other people who have purchased their phones directly from Oneplus for use on Tmobile is this normal?? It's been 9 days and I am wondering. I still get 5g speeds and everything but Im an old worry wart. Thanks in advance.
Yes this normal, as both 9 Pro and 7 pro shows as unknown. Most likely is because I have been using the same SIM card since the 6T and taking it out and putting it in the newer model.
 

zoman7663

Senior Member
  • May 23, 2010
    557
    253
    Columbia, MD
    Same here as well, but what's funny is I recently got a second line with an unlocked device on it as well and it shows up as it's supposed to. But mine has been an unknown device for about 7 or 8 phones now. I recently did upgrade my sim card to the newest version for 5G and it still shows as unknown.
     

    TAMARETTE

    Member
    Mar 24, 2011
    30
    20
    Belton
    Thanks guys n galz :0-) I just love the phone and it seems to be fine. I get blazing fast speeds and frankly could not be happier with my new phone. As long as I can take my phone anytime anywhere I won't worry.
     
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      I am currently a Tmobile subscriber and I usually buy my OnePlus phones thru Tmobile. But this time I just purchased the phone outright from OnePlus.com. I received the phone on Mar 31st and everything works except when I go on the Tmobile website it still lists my OnePlus 9 pro as 'unknown phone'. For other people who have purchased their phones directly from Oneplus for use on Tmobile is this normal?? It's been 9 days and I am wondering. I still get 5g speeds and everything but Im an old worry wart. Thanks in advance.
      Yes this normal, as both 9 Pro and 7 pro shows as unknown. Most likely is because I have been using the same SIM card since the 6T and taking it out and putting it in the newer model.
      2
      Mine is the same. I think it shows up that way for any device you didn't purchase from T-Mobile. (I could be wrong.)
      2
      That would be false.

      Disagree. The rep made it VERY clear. And the SIMs are colored.

      From Tmo support:
      • While your current SIM card is 5G compatible, it is not capable of using the 5G standalone technology we recently rolled out.
      1
      Thanks, so much that makes me feel a lot better.
      1
      All of my phones that I purchased outside of T-mobile (all of the pixels, the 8pro and now the 9pro) show up as unknown even though T-mobile sells the phones.
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