Boy do I feel like I was screwed.... Let me explain.
I got wind of the Verizon30 code that you order online and do an in-store pickup. I went through that for both my Wife and Myself (both getting the Note 3), and had the total $524.00 that included the taxes and upgrade fee's for 2 phones and a 3 pack screen protector so average out to $262 each. Cheaper than the $300 each plus the protectors and taxes.
I go to the store at 10 am, and am the first one in the line (excitement building)!! After some issues the sales person took me from his mobile position that they use with the pads, and took me up to the front desk. After getting his manager involved for some codes, he proceeds to check me out. I know I had to upgrade/downgrade my plan so my wife could get her work email so he had to do that as well. Both phones, thee 3 pack screen protector, and the taxes came to $270!!!!! I am thinking OH HELL Yeah!!!!!
But... They tried to activate the phones and they will not activate. The sales person gets with his manager again, and after some troubleshooting they replace the SIM cards thinking something there was broke. Still unable to activate, the sales person gets with customer service, and then Tech support, and they can not figure out why the phones wont activate. They discover the phones instead of being 30% off with the Verizon30, is only charging the 30% instead. Well Duh!! After my repeated attempts to see what the hell is taking so long, they let me know at 12:55 PM that because there was a glitch and I paid an incorrect amount which was causing the activation to fail. The store has a ticket open up with Verizon Tech support and they said they will try to compensate me, but I Paid for the phones. Not my fault for a glitch in their system. Additionally, the store still has the phones while they try to fix the issue.
Should I do the right thing and say give me the phones at the correct 30% off, and compensate me some how? Or should I play hard ball due to there error, and I should also be compensated for my lost 3 hours. I did it online to save that time not waste additional time due to their issues. The sales person and to some extent the manage did all they could do so I am not blaming them.
Thoughts????