I hate google support.

[jbeitel]

I would like to complain about my current struggle with Google (since I have no one here to complain to. So I wrote Google a message and said I have a number of purchased programs that give me a download 403 error when i try to download them (geocaching, root explorer, titanium pro, gps status and toolbox pro etc.) and can they help me fix the issue. So they send me a canned response that says that I cannot install the programs because they are from a different userid of mine. So I respond and say that i have both user id's added as accounts on my phone so thats not it. So I get a canned response back that tells me there process of how apps are bought and how they are good forever and how you can install them on any devices. So I respond again telling them this is a download issue that I need help with. So I get another canned response that says during these issues you should try to wipe data on the play store and download manager. So I think, ok, this makes sense. I try that and nothing happens. So I respond again and tell them It didn't do anything but I have tried this on at least 6 different devices and it happens on all of them. So I get another canned response that says during issues like this you should delete your account and re-add it and if that doesnt work then wipe your phone to factory reset and try again. Now I am getting pissed. So I respond again and tell them that I just told them that it happens on many devices not just this device and I included a screenshot of the error this time and suggest maybe its having an issue looking up if i bought it and could they reset it so i could buy it again and see if that works. I get another canned response that says, it sounds like you are having issues with these apps, You should contact the developer so they can explain any issues that you dont understand on how their software works. NOW, each one of their responses comes with atleast a page of "We are sorry, we know this is frustrating, blah blah blah" with more detail on how to find the developers address etc." So I have this mile long email trail that's all canned bull sh!t I realize. So I responded again and told them to quit sending me canned responses and to read my damn issue so you can address it. I told them they should be working with the developer, not me, because this is their issue. Well - Stay tuned for there next canned response. I am going to blow a gasket if its another one that addressess nothing.

 

[jbeitel]

Has anyone else had a 403 download error in the playstore that they know how to fix?

 

[Brandonrz]

Has anyone else had a 403 download error in the playstore that they know how to fix?

Wipe data and cache with the playstore, Google play services, and Google services framework. That and wipe cache and delvic via ss.

Sent from my SM-N900V using Tapatalk

---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------

And remove your Google account through account and sync

Sent from my SM-N900V using Tapatalk

 

[jbeitel]

Wipe data and cache with the playstore, Google play services, and Google services framework. That and wipe cache and delvic via ss.

Sent from my SM-N900V using Tapatalk

---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------

And remove your Google account through account and sync

Sent from my SM-N900V using Tapatalk

You must have skipped the original message like google did. It happens on 6 different devices which means its not device specific.

 

[jbeitel]

someone in another post fixed the issue for me. little did I know that just having both accounts added to your device isnt enough, you actually have to pick which account inside google play that you want it to install from. Who knew. 1 year problem solved.

Note to self. Never ask google for help, always ask xda friends.

 

[Brandonrz]

You must have skipped the original message like google did. It happens on 6 different devices which means its not device specific.

I only read half. But then I read your second post. Sorry...

Sent from my SM-N900V using Tapatalk

 

[jbeitel]

I got the final end all be all response from google

"It appears from the apps that you are having a problem with that your device is rooted. Because of the complexity of rooted devices, we are not able to support you".

So I told them xda told me how to fix in in 5 mins. c*ck suckers.

 

[PaulusGrandis]

someone in another post fixed the issue for me. little did I know that just having both accounts added to your device isnt enough, you actually have to pick which account inside google play that you want it to install from. Who knew. 1 year problem solved.

Note to self. Never ask google for help, always ask xda friends.

I think this is a good thing to remember for all of Google's apps. Most of their apps, it seems, can be used with multiple accounts that is set within the app, independent of what the main account on the phone is. Recently had a related issue with my Hangouts activity going to the "wrong" phone, just had a set the accounts correctly within the Hangouts app on both phones and all is well again.

 

[lchupacabras]

I would like to complain about my current struggle with Google (since I have no one here to complain to. So I wrote Google a message and said I have a number of purchased programs that give me a download 403 error when i try to download them (geocaching, root explorer, titanium pro, gps status and toolbox pro etc.) and can they help me fix the issue. So they send me a canned response that says that I cannot install the programs because they are from a different userid of mine. So I respond and say that i have both user id's added as accounts on my phone so thats not it. So I get a canned response back that tells me there process of how apps are bought and how they are good forever and how you can install them on any devices. So I respond again telling them this is a download issue that I need help with. So I get another canned response that says during these issues you should try to wipe data on the play store and download manager. So I think, ok, this makes sense. I try that and nothing happens. So I respond again and tell them It didn't do anything but I have tried this on at least 6 different devices and it happens on all of them. So I get another canned response that says during issues like this you should delete your account and re-add it and if that doesnt work then wipe your phone to factory reset and try again. Now I am getting pissed. So I respond again and tell them that I just told them that it happens on many devices not just this device and I included a screenshot of the error this time and suggest maybe its having an issue looking up if i bought it and could they reset it so i could buy it again and see if that works. I get another canned response that says, it sounds like you are having issues with these apps, You should contact the developer so they can explain any issues that you dont understand on how their software works. NOW, each one of their responses comes with atleast a page of "We are sorry, we know this is frustrating, blah blah blah" with more detail on how to find the developers address etc." So I have this mile long email trail that's all canned bull sh!t I realize. So I responded again and told them to quit sending me canned responses and to read my damn issue so you can address it. I told them they should be working with the developer, not me, because this is their issue. Well - Stay tuned for there next canned response. I am going to blow a gasket if its another one that addressess nothing.

So relevant to the Note 3 that I read it twice. Only I didn't. Because it's not relevant at all. Yup.

 

[mi7chy]

Never had any issue with multiple accounts and downloading apps from Google Play. Always uncheck all the sync options for the non-primary account.

 

[jbeitel]

I was on the note 3 hence the note 3 post. But thanks for piping in.

Sent from my SM-P600 using Tapatalk

 

[jayc137]

http://forum.xda-developers.com/showthread.php?t=2733038

This could probably help.

Sent from my GT-I9082 using Tapatalk

 

[BigMcGuire]

I think Google Support is non-existent, and that's the way they've always wanted it. Why do you think Apple does so well? You can walk into ANY Apple store with an Apple product and get fairly good support with $0 cost pretty much anywhere in the USA. I've owned apple products for 4 years and when I've had a (hardware) problem with my device, it took 5 mins at an Apple store to get it replaced. I see why people like Apple. (Left iPhone 5 for Note 3 and am in heaven).

I had a problem with my Google Drive storage - I had that paid user bonus (95gb) and it disappeared one day without warning. So I contacted Google Drive support for paid users. First support guy I talked to responded: "Looks like you don't need the space, bye." LOL, really? That's not the point, it's free space that was gifted to me, I'd like it back. So, I summoned up the courage, contacted support again - and this time got someone who cared and in 2 mins I got my 95GB paid user bonus back. All depends on who you get I guess.

I've always dealt with two user IDs when I had my iPhones (mine and my wife's) and my Google Account (work, personal). Google's double account setup seems a bit more buggy - but I mostly just use it for gmail and hangouts (not apps).

And yes, moral of the story... You can almost always find a quicker, cleaner, faster solution online than contacting support.

 

[mi7chy]

Been using multiple accounts across eight devices for the last several years without issue. All I had to do is set up a primary Google account and secondary account from phone settings and didn't have to do anything within Google Play Store app. Can't get any more idiot proof than that.

 

[PolishPoet]

Been using multiple accounts across eight devices for the last several years without issue. All I had to do is set up a primary Google account and secondary account from phone settings and didn't have to do anything within Google Play Store app. Can't get any more idiot proof than that.

There is no such thing as idiot proof. Just when you think it is you'll find a bigger idiot.

Sent from my ASUS Transformer Pad TF700T using Tapatalk