I hate to but I'm giving up on this phone

[jhs39]

The M20P is a great phone in many ways but I'm throwing in the towel. At this point I really wish I had held onto my P20P.

I can't trust this phone as a daily driver because of intermittent issues where phone calls go straight into voicemail without the phone ever ringing. It's not like I'm missing the calls because multiple people have reported that when they called it went straight to voicemail with no ringing.

There was some theorizing in a separate thread that the issue might be due to a compatibility issue with the T-Mobile network here in the United States (where the M20P isn't officially sold or supported) but I have found owners in other countries complaining about the same problem .

I've tried numerous fixes from experimenting with the APN and network settings, turning off raise to wake and voice answering settings, using performance mode, using Shortcut Maker to disable the hidden Wi-Fi calls menu, turning off power optomization for all apps, giving call related apps unlimited data access, disabling Power Genie with ADB--and every time it seems like the problem might be fixed it eventually happens again.

I previously owned both the M10P and P20P and never ran across the issue on either phone. I'm not sure if this is happening because of MIUI 9 or the way Huawei is implementing Android Pie or if it is only specific to this model but as much as I like the M20P I can't use it as my daily driver if I can't trust it to ring every time I receive a call.

I'm not a fan of Samsung phones, One Plus or Google Pixels so I'm looking at probably getting a Xiaomi MI 9 and relegating this to the back up phone status currently occupied by my Mix 2S.

Maybe the problem will get fixed in the 9.1 update but I can't keep missing calls.

 

[steadly2004]

The M20P is a great phone in many ways but I'm throwing in the towel. At this point I really wish I had held onto my P20P.

I can't trust this phone as a daily driver because of intermittent issues where phone calls go straight into voicemail without the phone ever ringing. It's not like I'm missing the calls because multiple people have reported that when they called it went straight to voicemail with no ringing.

There was some theorizing in a separate thread that the issue might be due to a compatibility issue with the T-Mobile network here in the United States (where the M20P isn't officially sold or supported) but I have found owners in other countries complaining about the same problem .

I've tried numerous fixes from experimenting with the APN and network settings, turning off raise to wake and voice answering settings, using performance mode, using Shortcut Maker to disable the hidden Wi-Fi calls menu, turning off power optomization for all apps, giving call related apps unlimited data access, disabling Power Genie with ADB--and every time it seems like the problem might be fixed it eventually happens again.

I previously owned both the M10P and P20P and never ran across the issue on either phone. I'm not sure if this is happening because of MIUI 9 or the way Huawei is implementing Android Pie or if it is only specific to this model but as much as I like the M20P I can't use it as my daily driver if I can't trust it to ring every time I receive a call.

I'm not a fan of Samsung phones, One Plus or Google Pixels so I'm looking at probably getting a Xiaomi MI 9 and relegating this to the back up phone status currently occupied by my Mix 2S.

Maybe the problem will get fixed in the 9.1 update but I can't keep missing calls.

I do also Miss calls. And I can't get Google voice to work, and use it for voicemail. So sometimes I don't even get notification of new voicemail too. Same here, T-Mobile US. I'm thinking of trading up, but really waiting for the upcoming 5g phones.

For me, it's not a deal breaker. But an inconvenience. Might trade my son-in-law for his 6t.

I hate to do it. Because everything about the performance is great. I love the camera...... Ugh.

 

[NoSubstitute]

Sorry to hear about your troubles.
Afaik, this has never happened to me or anyone I know with the M20P. But we also weren't affected by the infamous iPhone Death Grip here in Sweden, probably because our mobile networks are decently stable.

 

[ChongoDroid]

No issues here on Rogers in Canada. Sorry to hear that.

That's also a deal breaker for me. If it can't make and receive phone calls, she's gotta go.

 

[Ipse_Tase]

No issues here on Rogers in Canada. Sorry to hear that.
That's also a deal breaker for me. If it can't make and receive phone calls, she's gotta go.

Must be related to the network not the phone...either the band it's on in your area, or the communication with the tower.
While most of us in countries where the phone is sold have problems with notifications (EMUI 9.1....I hope that will solve them...) I NEVER missed a call. And my provider (Videotron) has agreements with 3 more for coverage, so I jump a lot between bands and carriers when I travel.

Considering you have no recourse in US, I would just give up and get something more mainstream. 6T might be good idea.

 

[jhs39]

I can make phone calls and 95% of the time I receive them fine. But the other 5% is driving me crazy ?.

The other day I had to call Amazon customer service The website said the call was connected but my phone never rang. I canceled the call and clicked for them to call me back and the same thing happened twice more-the Amazon website said the call was currently connected but my phone never rang, there's nothing in the call history and no voicemail notification.

I reboot my phone and there's suddenly 3 missed calls and a voice mail notification and when I click for Amazon to call me again the phone rings immediately.

I hadn't missed a call for weeks before that.

Maybe I shouldn't have screwed around with manually flashing updates. It was never a problem with the M10P or P20P but since the updates for this phone aren't locked to the specific hardware version it's not the same as before and the phone always shows up as uncertified which never happened on the other phones.

 

[Daniehabazin]

Sorry to hear about your troubles.
Afaik, this has never happened to me or anyone I know with the M20P. But we also weren't affected by the infamous iPhone Death Grip here in Sweden, probably because our mobile networks are decently stable.

or maybe we didn't held the phone wrong

 

[Shipoftheline]

You should try a factory reset as a last resort first

 

[dwojr]

what firmware version are you on? M2p here in the states and have had zero problems here

 

[jhs39]

I was on one of the versions with the April security patch. I did a factory reset and e-recovery to the latest approved version for my model which is 210 with the March security patch but it didn't make any difference. I haven't had any calls yet to miss but I couldn't get text messages to set up my Amazon and Chase apps until after rebooting the phone which is a different symptom of the same issue. I was sending and receiving texts earlier this morning with no issues. I had to reboot about 4 hours later.

I have the LYA-L09 version from the UK. I don't think It should make a difference but maybe the international or Canadian versions would work better with T-Mobile in the US. Band support isn't an issue but Huawei did something new with this phone where the custom partition (which contains carrier and region specific software) is separate from the rest of the firmware which is why the same firmware versions can be manually flashed across all non-Chinese models.

The new custom partition might be causing issues with missed calls and notifications that some people like me are experiencing.

 

[jhs39]

On earlier Huawei phones removing specific apps from battery optimization was enough to ensure that notifications from those apps were delivered quickly but a really common complaint with many M20P owners is that doing that no longer works. Some people don't get any notifications from certain apps unless the display is on and others need to reboot their phones when they suspect they have missed notifications--especially from SMS.

 

[WarVic]

I didn't come across this missing calls issue but there is a bunch of other annoyances that putting me off this phone. To start with, it disappointed me straight away from day one due to simple, unexpected reason - inability to unlocked it at first-second-third attempt with in-screen fingerprint sensor. It was like a sobering slap to the face. Believe me or not but this fancy feature was one of the buying point. Seriously, that fingerprint reader seems works only at the time of first set up . Next day during the phone normal use with clean screen with no screen protector the most common scenario - unlocked with face recognition after 4 failed fingerprint attempt. Seriously, the first "date" with this beautiful phone was ruined straight away!! Further - more "minor" issues like tons of accidental screenshots in my gallery due to improper buttons position, inferior sound from the speakers (coming from Pixel 3) - acceptable at max volume only for me, useless AOD, inability to wake up the phone with double tap, no notifications issue (due to too long (!) operator name as I figured out later), no Google Feed out-of-the-box for my region, poor tactile engine (still can't feel that it's even here compared to iPhones or Pixel 3), camera inconsistency (too many out of focus, blurry shots, bad selfies, poor low light video).... Basically the only things forced to keep me this phone are great battery life, versatile camera, cool unique back design. I understand that there is no perfect phone for sure BUT there are far too many negative bullet points for this one considering the price I paid for it. Frankly, it is certainly not a over $1000 phone at all. If I was aware of all above-mentioned issues, I would't pay more than $500 for it. Sure I have got some quite stunning shots from it BUT everything else must be up for the price as well! So I gave up and put it on sale as well. Sorry Huawei, try harder next time.

 

[ChongoDroid]

Boo hoo.

 

[jhs39]

I didn't come across this missing calls issue but there is a bunch of other annoyances that putting me off this phone. To start with, it disappointed me straight away from day one due to simple, unexpected reason - inability to unlocked it at first-second-third attempt with in-screen fingerprint sensor. It was like a sobering slap to the face. Believe me or not but this fancy feature was one of the buying point. Seriously, that fingerprint reader seems works only at the time of first set up . Next day during the phone normal use with clean screen with no screen protector the most common scenario - unlocked with face recognition after 4 failed fingerprint attempt. Seriously, the first "date" with this beautiful phone was ruined straight away!! Further - more "minor" issues like tons of accidental screenshots in my gallery due to improper buttons position, inferior sound from the speakers (coming from Pixel 3) - acceptable at max volume only for me, useless AOD, inability to wake up the phone with double tap, no notifications issue (due to too long (!) operator name as I figured out later), no Google Feed out-of-the-box for my region, poor tactile engine (still can't feel that it's even here compared to iPhones or Pixel 3), camera inconsistency (too many out of focus, blurry shots, bad selfies, poor low light video).... Basically the only things forced to keep me this phone are great battery life, versatile camera, cool unique back design. I understand that there is no perfect phone for sure BUT there are far too many negative bullet points for this one considering the price I paid for it. Frankly, it is certainly not a over $1000 phone at all. If I was aware of all above-mentioned issues, I would't pay more than $500 for it. Sure I have got some quite stunning shots from it BUT everything else must be up for the price as well! So I gave up and put it on sale as well. Sorry Huawei, try harder next time.

I've never had any of those problems although the AOD display does seem to bug some people who are used to what Samsung or Apple does with it.

I think the Pixels are among the worst phones on the market. They easily list for twice what they are worth, have worst build quality than a $200 Xiaomi phone, run too hot, suffer serious hardware failure within 2 years in staggering numbers and every generation of Pixel devices to date has had significant hardware and software problems that the tech press ignores.

I really like this phone a lot. The build quality is fantastic. It takes great pictures and everything runs smooth and fast without the phone ever running hot (unlike Google phones which have been running in performance mode by default since the Nexus 5X). Battery life is great. My LG display (you know--the one that was supposedly defective?) is gorgeous.

But I can't deal with the missed calls anymore. I'm sure it could be fixed with a software update but after 6 months I'm not confident that a fix is ever going to come.

 

[WarVic]

I've never had any of those problems although the AOD display does seem to bug some people who are used to what Samsung or Apple does with it.

I think the Pixels are among the worst phones on the market. They easily list for twice what they are worth, have worst build quality than a $200 Xiaomi phone, run too hot, suffer serious hardware failure within 2 years in staggering numbers and every generation of Pixel devices to date has had significant hardware and software problems that the tech press ignores.

I really like this phone a lot. The build quality is fantastic. It takes great pictures and everything runs smooth and fast without the phone ever running hot (unlike Google phones which have been running in performance mode by default since the Nexus 5X). Battery life is great. My LG display (you know--the one that was supposedly defective?) is gorgeous.

But I can't deal with the missed calls anymore. I'm sure it could be fixed with a software update but after 6 months I'm not confident that a fix is ever going to come.

Hi there. I believe you never owned the Pixel 3 or 3 XL! Because you certainly don't know what are you talking about. The only thing those phones are missing is versatile camera system. That's it. Otherwise Pixel 3s are the best smartphones around. I had Pixel 3 XL for 4 month, still own a Pixel 3 as a business / backup phone. No single hardware or software issue with them whatsoever. Build quality is top tier. No heating issues with my small Pixel 3 for sure whereas my buggy Mate 20 Pro becomes hot as hell after just half an hour driving with GPS app running. Pixel 3 stays cool at the same conditions! You seriously need to get Pixel 3 first and start talking afterwards!

 

[steadly2004]

So.... I too have abandoned the phone. I love it. It was a beast with battery and camera and speed. But.... missing calls has cost me a vacation that my timeshare had called and I didn't get the trade for the time. And timeshares can be finnickey to get a trade for the area/time you want.

Anyway. I ended up trading to my son-in-law for the oneplus 6t since its sold by Tmobile and should have any missed calls. He got a hell of a phone for the trade. Oh well.....

 

[jhs39]

Hi there. I believe you never owned the Pixel 3 or 3 XL! Because you certainly don't know what are you talking about. The only thing those phones are missing is versatile camera system. That's it. Otherwise Pixel 3s are the best smartphones around. I had Pixel 3 XL for 4 month, still own a Pixel 3 as a business / backup phone. No single hardware or software issue with them whatsoever. Build quality is top tier. No heating issues with my small Pixel 3 for sure whereas my buggy Mate 20 Pro becomes hot as hell after just half an hour driving with GPS app running. Pixel 3 stays cool at the same conditions! You seriously need to get Pixel 3 first and start talking afterwards!

I have owned Nexus and Pixel phones. I definitely know what I am talking about. The Nexus devices had much more premium build quality than the Pixel line and the phones were much cheaper.

Just go to the Official Google Pixel Support site and read the posts from the many owners experiencing serious issues with their phones. That's pretty much the only place people can find accurate information about Pixel phones because the tech press holds Google to a much lower standard than it does Samsung, Apple, Huawei, or Xiaomi. The only company that gets a similar treatment to Google is One Plus. The official One Plus support site has so many reports of issues everyday that after a couple hours all of the posts that had been visible are completely buried under the tidal wave of new posts.

The difference is that the majority of issues One Plus owners report are software related because the coding on One Plus phones is inept and the majority of reported Pixel problems are hardware related.

 

[jhs39]

So.... I too have abandoned the phone. I love it. It was a beast with battery and camera and speed. But.... missing calls has cost me a vacation that my timeshare had called and I didn't get the trade for the time. And timeshares can be finnickey to get a trade for the area/time you want.

Anyway. I ended up trading to my son-in-law for the oneplus 6t since its sold by Tmobile and should have any missed calls. He got a hell of a phone for the trade. Oh well.....

I am not a fan of One Plus but I'm sure you won't have an issue with missed calls. If you have a T-Mobile One Plus instead of an unlocked one you get far less frequent updates because T-Mobile is trying not to release Oxygen updates that introduce new bugs. I don't think T-Mobile knew what they were getting into before they decided to carry those phones.

I got my MI 9. It's not as nice as the M20P obviously but it's a good value which is what Xiaomi is known for. I'm also getting all my calls, texts and notifications with zero problems and VoLTE works.

 

[Ipse_Tase]

Hi there. I believe you never owned the Pixel 3 or 3 XL! Because you certainly don't know what are you talking about. The only thing those phones are missing is versatile camera system. That's it. Otherwise Pixel 3s are the best smartphones around. I had Pixel 3 XL for 4 month, still own a Pixel 3 as a business / backup phone. No single hardware or software issue with them whatsoever. Build quality is top tier. No heating issues with my small Pixel 3 for sure whereas my buggy Mate 20 Pro becomes hot as hell after just half an hour driving with GPS app running. Pixel 3 stays cool at the same conditions! You seriously need to get Pixel 3 first and start talking afterwards!

Looks to me you're the only one who doesn't know what he's talking about...plus you might wanna try to be more considerate when you post here. No need for personal baseless attacks.
Pixel 3 is an outdated phone with an excellent camera app and timely updates. That's ALL. Had one, ditched it for the Mate 20 pro (in before the personal attack that "you don't know what you're talking about").

I can also ask you how did you get your Mate 20 pro to become "hot as hell after just a half an hour driving with GPS app running". I took 4-5 hour trips with GPS on, the only slight warm area was the wireless charging one, as the phone sat in a holder with wireless charging.

Not sure what point you are trying to prove (if any) but you haven't convinced anyone.
Maybe this will:
https://www.droid-life.com/2019/04/29/doesnt-sound-like-google-sold-very-many-pixel-3-phones/

 

[cygnae]

have you tried using a fresh new sim card?