I've been having some issues with my Razer Limited Edition so I started a chat with Razer Support. I also got news on why they won't tell us when to expect factory images.
Chat Transcript from Razer:
However, wait for the warranty team to contact you in order to proceed.
Me (3:31:29 PM):I'll wait, yes. How long is the shipping on the replacement and is it going to be the green limited edition that I originally purchased?
Mobile Support (3:33:35 PM):Usually, it takes between 3 to 5 working days. Usually.
As for the replacement, It is not something I can tell however I will add a note stating that you had a the limited edition and wish to receive the same.
Me (3:34:44 PM):So is there a possibility I would not be receiving the limited edition as a replacement?
Me (3:35:16 PM):I did order that specific model. Surely the warranty replaces it?
Mobile Support (3:36:24 PM):As it should, yes. Which is why I will add a special note to your case. Give me one minute, I will clarify this with one of my superior.
Me (3:36:32 PM):Thank you
Mobile Support (3:41:17 PM):I have just had feedback from my superior.
The limited edition has been sold out, and we believe your replacement to be a normal edition.
This being said, I will still add a note for the repair center to see and if they can manage to get their hand on a limited green edition unit for you. At this stage, I cannot promise anything and I do apologize for that.
Factory Images Info:
Me (3:42:55 PM):In that case I'd rather stick with the phone I currently have as when the factory images come out I can flash this device to its original firmware and OS.
Me (3:43:07 PM):hopefully that will fix the issue
Me (3:43:46 PM):Therefore please cancel the warranty replacement
Me (3:44:43 PM)
n another note, does your superior have information available on when the factory images will be available?
Mobile Support (3:45:16 PM):They do, however it is not something they can disclose I am afraid.
Me (3:45:33 PM):Why is that?
Mobile Support (3:45:43 PM):More and more update are to come in order to solves most issue you may encounter with the Razer Phone.
Me (3:45:57 PM):I'm glad to hear that
Mobile Support (3:46:03 PM)olicy is the reason.
Me (3:46:28 PM):I see. Thank you for that information. I appreciate your time.
Me (3:47:02 PM):Have a great evening
Mobile Support (3:47:16 PM):Thank you for your understanding and kindness throughout this process.
Mobile Support (3:47:23 PM):Have a great evening as well .
Seems they actually DO know when the images are to be released, but "policy" restricts them from telling us.
Chat Transcript from Razer:
However, wait for the warranty team to contact you in order to proceed.
Me (3:31:29 PM):I'll wait, yes. How long is the shipping on the replacement and is it going to be the green limited edition that I originally purchased?
Mobile Support (3:33:35 PM):Usually, it takes between 3 to 5 working days. Usually.
As for the replacement, It is not something I can tell however I will add a note stating that you had a the limited edition and wish to receive the same.
Me (3:34:44 PM):So is there a possibility I would not be receiving the limited edition as a replacement?
Me (3:35:16 PM):I did order that specific model. Surely the warranty replaces it?
Mobile Support (3:36:24 PM):As it should, yes. Which is why I will add a special note to your case. Give me one minute, I will clarify this with one of my superior.
Me (3:36:32 PM):Thank you
Mobile Support (3:41:17 PM):I have just had feedback from my superior.
The limited edition has been sold out, and we believe your replacement to be a normal edition.
This being said, I will still add a note for the repair center to see and if they can manage to get their hand on a limited green edition unit for you. At this stage, I cannot promise anything and I do apologize for that.
Factory Images Info:
Me (3:42:55 PM):In that case I'd rather stick with the phone I currently have as when the factory images come out I can flash this device to its original firmware and OS.
Me (3:43:07 PM):hopefully that will fix the issue
Me (3:43:46 PM):Therefore please cancel the warranty replacement
Me (3:44:43 PM)
n another note, does your superior have information available on when the factory images will be available? Mobile Support (3:45:16 PM):They do, however it is not something they can disclose I am afraid.
Me (3:45:33 PM):Why is that?
Mobile Support (3:45:43 PM):More and more update are to come in order to solves most issue you may encounter with the Razer Phone.
Me (3:45:57 PM):I'm glad to hear that
Mobile Support (3:46:03 PM)
olicy is the reason. Me (3:46:28 PM):I see. Thank you for that information. I appreciate your time.
Me (3:47:02 PM):Have a great evening
Mobile Support (3:47:16 PM):Thank you for your understanding and kindness throughout this process.
Mobile Support (3:47:23 PM):Have a great evening as well .
Seems they actually DO know when the images are to be released, but "policy" restricts them from telling us.
